He did an excellent job and was very responsive, calling to set up an inspection appointment within…read morea few hours of my online request. He arrived on time to meet with my wife and me, addressed several issues immediately, and scheduled follow-up appointments to complete the remaining work. He continued to be punctual, completed the job thoroughly, and ensured the area was cleaned up afterward. I was very impressed with his professionalism and feel he went above and beyond. I will certainly reach out to him again when it is time to upgrade my system.

From the owner: Home and Business Security Solutions. Surveillance system installation and service. Customized…read morequotes based on the customers needs. Smart Tech and Wi-Fi network solutions. Intrusion system sales and consultation. ADT authorized dealer

Completely unreliable and shady company. Will lie about your system's capability to get a…read moresignature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

WHAT A HORRIBLE EXPERIENCE…read more I am an almost ten‑year customer of ADT, with service at two business locations and my home. We recently vacated one of our businesses and needed to relocate our CCTV cameras from that location to our second business, where we already have ADT service but no cameras. This should have been a simple request. For context: We purchased this camera system from ADT last year, spending over $3,000 on the upgrade. The cameras are still under contract, as the cost was absorbed into our monthly bill. As of today, ADT tells me the remaining balance owed is $2,014.83. On December 22, 2025, a representative named Eric Hardesty from the South Bend office visited my new location to review the camera relocation. The visit went well. I was told everything was approved and that he would submit a service ticket to have the cameras relocated. Then nothing happened. An entire month passed with no communication from Eric or ADT. No scheduling. No follow‑up. When I began calling ADT for a status update, I discovered that no notes had been entered on my account. That's when the real frustration began. During my first call, I was transferred to at least ten different people over the course of an hour. Every time I was transferred, I had to re‑verify my account and re‑explain the entire situation. This is a simple camera relocation request, yet I received no resolution. I eventually hung up out of sheer exhaustion. I tried again the next day. Same result. Another hour wasted. Still no help. I then obtained Eric Hardesty's direct cell number (574‑532‑3211). I called, left a voicemail, and sent a text message. He read the text and chose not to respond. I tried again on Friday, then again Monday morning (January 26). Still no response. This morning, I finally reached an account manager named Andre. He was polite and listened. I told him I was prepared to cancel all ADT services at all three locations. He offered two months of account credits if I allowed him to help resolve the issue. He assured me this was a "very simple process" and that I would not be transferred again. I agreed. He placed me on hold. Five minutes later, someone else picked up the line: "Hello, thank you for calling ADT. Who do I have the pleasure of speaking with today?" Unbelievable. Andre was gone. No explanation. No callback. No handoff. At this point, I had already been on the phone over 40 minutes again, starting from scratch. I refused to repeat myself and asked to cancel my services. After being transferred yet again, I was informed that I cannot cancel without paying an early termination fee of $2,014.83 because the cameras are still under contract. Let me be clear: ADT is demanding over $2,000 because they failed to relocate the cameras, failed to document anything, failed to communicate, and wasted nearly three hours of my time. No notes. No callbacks. No accountability. This is how ADT treats an almost ten‑year, loyal, on‑time paying customer. Never again, ADT. Never again. If you are considering home or business security, do not use ADT. There are many other options available. Use a local company. Support smaller businesses that value their customers. Just look at the one‑star reviews. Save yourself the time, money, and frustration.

Worst customer service and worst company. Very rude and hung up the phone. Even when you try to…read morereach central station no one picks up the phone. How are they monitoring any accounts. I've left several messages and no one calls back.

I have used a number of home security companies over the years and Advanced Security, LLC is by far…read morethe worst experience. I switched from a local company that was struggling to provide service after almost 6 years to Advanced Security. The intent was to self- monitor for a month or two and then switch to a monitoring service. In addition, I took it as an opportunity to replacing a panel that stopped working. Since I made the switch to Advanced Security, I decided to replace it through them, and that is where the problems began. They sent me a completely defective panel both in esthetics and function. I was eager to replace the panel and quickly realized that the electrical panel was not flush with the case, and emitted white light in the bottom corner. Even with the defect in the electrical circuit board panel, I was willing to keep it if it worked. I was able to connect to the Wi-Fi, however, the software updates would not download; rendering it inoperable. Keep in mind, any smart home owner is highly motivated to replace any security product that stops working. When I brought this to the attention of the company manager, he quickly became unhinged, and very insulting. He basically called me a liar, which left me dumbfounded. I have never been treated with such distain for attempting to return a clearly defective product. They tried to make me take a loss on the purchase and I fought them, which resulted in their cancel culture. This company represents the worst qualities in America- cancel culture. They have very toxic managers and they were quick to turn on me, making me feel unwelcome and didn't deal with any technical support issues or otherwise after being cancelled. They used the fact that I was a customer to attempt to intimidate me into taking a loss on the purchase. Bottom line, I could not recommend this company in good conscience.

If I could give 0 stars I would! Customer service is horrible! Husband was on the phone for over an…read morehour and talked to 4 different people! We tried to cancel and they kept trying to get us to keep service! In the end 5 hours later we finally were able to cancel! Still have service at our house that we will be canceling soon!

If I could give it zero stars I would. The company will not hook up their "alarm" system to the…read moreactual alarms in the home. Therefore when the system is triggered the only noise that occurs comes from the one box itself and can only be heard when in close proximity to the system box. Not only does this mean that it does not alarm you that an intruder may be in your home, but it also would in no way scare away that intruder. It is notable that their contracts for service are also very long (4 years). In short, it is the worst security system I have ever encountered and as a family we feel unsafe while using this security system.