Awful service with no direct phone line to speak with the RX staff. Extremely long fill times.read more

They are horrible. They wouldn't fill my prescription so I could go out of the country to go see my…read morehusband's family before he had open heart surgery. They said it was my vacation so it was my problem. This may have been the last time my husband saw his family, if god forbid something happened. They have NO empathy. Luckily he made it through fine but I'll never set foot in that store! I've never complained about anything they've done but this crossed a line! I actually waited a month for my medication because they were out of stock and I just let it go. They have No bedside manner. They're supposed to be in health care but they show NO compassion. Even the store manager wouldn't help me. This store is a disgrace! I should've reported them to the board of pharmacy because they can't refuse to fill a med they have in stock. I'd give them 0 stars if I could!!!

Well, for the last few months that I have been going to walgreens, this one and one other the…read morecashiers have been nothing but very unpleasant. They act like they don't want to be there and show their attitudes towards the customers. I've gotten alot of huffing and puffing from the staff. And last time I ended up going was on 1/6/2023. When I went to check to see if my prescription information went through ok from my doctor. I got there about a half hour after my appointment about 1030ish and I waited in line a few minutes and then the pharmacist looked at me and just said yes. And I asked her if my prescription information came through fine( had a small mix up in the past so making sure) and she didn't even look for it but just said yes and said immediately that it's not ready yet ( in a way where she is thinking why are you here now) so I just said ok hiw long would you say? And she said maybe a couple of hours. ( was 1030 as I stated) so I said that is fine and asked if I'll get a notification when it's ready, and she said yes. And then she looked over at the next customer as if she wants me to leave. So I went on my way and I waited at home and it got to be 4 hours later and still haven't heard anything yet so I called and got an automated message saying that it's being worked on but having issues with insurance. So I droblve back down just to see what I could do and what they needed for my insurance information ( I didn't give them my updated one yet) so I figured maybe that's the case. ( I would have earlier but I felt rushed and that the pharmacist in the morning didn't want to deal with me) I've been nothing but nice to them. Anyways when I went back there was another pharmacist there and she just looked up at me and said " yes" but in a mediocre tone. And I asked her about my prescription and told her my name on it and she said there is " nothing there for me" and I said confused but I was patient and I said that that's strange the pharmacist in the morning said ut was and I told her I called and the automated message said that it's being worked on and about my insurance. And she said frustrated she doesn't see anything and she immediately turned her computer screen at me. And she said she will get the other pharmacist a guy there so he came over and immediately and rudely said there is nothing there for me. So I calmly said ok ill message my doctor to see if he can resend it and while I tried doing that he yelled in a rude tone hold ok I don't think it's here but I'll check and then kept mumbling something at me as if I was a nuisance just by being there and I just didn't respond to that and was quietly trying to message me doctor and then the pharmacist came back with a bunch of papers in the air and yelled at me " SEE NOTHING HERE!!" So I just said ok and quietly went on mybway but he all of a sudden called out to me and said is it under another name? And I said it shouldn't be but the only other name which I don't use with my doctors is my married name and he said it was under that( why didn't they ask me for my address/ phone number/ birth date in place of it is beyond me) would have saved alot if aggravation. So after all that he said that they don't take the insurance. And that was before I told him my current and when I told them my updated one ge said they " don't take it" and to ' go to another pharmacy " and I know for a face they do too take it because I know a fee others who have my exact insurance who gets theirs there) so I just said ok and had it sent to a MUCH BETTER pharmacy where I get treated with respect. So walgreens is out the window for me for ANY of my future needs. I can't trust them one bit

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-Su 12am-1:30am, 2am-11:59pm

Experience at the pharmacy while collecting meds today. Served by a male counter staff who scanned…read moremy pickup order and then told me, "I'll be back." While I'm waiting, I see that he's service a drive-thru customer! I asked another assistant, who was just idly standing at the counter, how the person who is serving me can serve another customer. Her response was, "He'll be back!" I insisted that I get me meds immediately. Someone else had to find it. Such dismal service.

You can't make this up. Getting a monthly prescription for 8 months, I've gotten the whole script…read morein one visit once. The other months I got partials. The last month I got 3 partials. All due to not in stock. Each visit requires standing in line on average of 15 minutes only to be told that it's not ready and come back in 15 minutes and stand in line again! So December took 6 visits at 30 minutes inside cvs and 20 minutes travel to and from each time. Total for December is 7 hours of my time. Once I was going to Europe the next day and they only had 2 days worth. I asked why this was happening and it was always due to someone else. This store doesn't care about their customers and taking responsibility. I feel bad for the workers there as they try hard being grossly understaffed. I'm stuck with them for where they are located. My story isn't unique as I talk to others in line

i know this will wind up on the bottom where no one can see it. you can't reach pharmacy but after…read more8 prompts you can leave a message and call will be returned in a few hours .in the store I get in one line andneed to ask a question about status of another prescription and you have to get in another line. I order on phone only to be told it must not have gone thru. no worries sit for half an hour and we'll get to it.cause you matter! LOL ! yesterday was told to check back after 6. now told to come aback in an hour. store too busy not enough help. phone just keeps ringing. no one smiles. like they are doing you a favor. but cvs puts all the little pharmacies out of business and I'm stuck with them

One of your pharmacists called me today about a refill. There was some confusion, I was told…read moreyesterday my prescription would be refilled. It wasn't. It was declined but nobody told me. It's a prescription that if I'm without, it could make me sick. He ARGUED with me instead of listening that the doctor had changed the prescription and it was supposed to have a new prescription. Wouldn't listen. Told me I should be on a lower dose anyway and asked if that was all. Told me I have to call the doctor even though I have no clue what to tell him. The professionalism was extremely lacking when you have an upset person on the other end of the line. Wish there were still Mom & Pop pharmacies left.

Let me tell you about this place. I worked at CVS for year and have never experienced such none…read morecustomer service. They have continuously gave me a hard time when picking up my prescriptions for my daughter. First time it was wrong dob, next it was the wrong gender, just to get my daughter Epi pen for allergies. Then I called today to make sure there were no issues when picking up our new rxs and they lady was rude hung up on me and said she didn't need to be nice, I have it recorded. We only used CVS because of our loyalty to the place and our family works the pharm counter at this location but this will be the last time for us.

Everything in the store is locked up with no available staff to help you get it. Rang the button…read moremultiple times and waited nearly 15 min. Even went up to the counter to ask for assistance but the staff was held up with a lot of customers checking out. Not his fault. But disappointing.

Pharmacy staff is wonderful. Quick, efficient and super helpful. Front end relies on self scans, as…read moreI am sure staffing is hard these days. When needed, they are polite and helpful as well including the manager (AM) who is fully engaged with his staff and customers. Many days they are all multitasking with deliveries, UPS, stocking shelves and being ready to assist at the front end when needed

Awful experience with customer service at the pharmacy. I came in to get my scheduled booster shot…read moreand found the employees behind the pharmacy to be unhelpful and very rude. It was like pulling teeth to get them to help me retrieve proof of both prior doses, despite my vaccination card indicating my vaccination series is complete. They could have at least told me how to access my records instead of walking away. When I reminded them customers come first, one responded in a snotty way, "do they?" And "I am not dealing with this" in front of everyone. After I walked out and finally got another clinic to help me get what I need, needless to say I am not going back to this pharmacy. Management was apologetic and agreed the situation could have been handled better.

As a pharmacist-- I would assume there is some code of ethics in order for customers dealing with…read moresuccumbed medical conditions feel comfortable. The way I was spoken to at this establishment was upsetting. It saddens me to observe, first hand, the nastiness displayed in a medical environment as such. Do better. Find another field of work if compassion is not in your forte.

I have had nothing but a positive experience with this pharmacy location. The pharmacists are…read morepleasant and helpful. I switched to this CVS because of the horrible and miserable people in Marshfield. If you use their APP you can message the pharmacy and you always receive a call back to help you with your meds. I was surprised by the bad reviews so I wanted to chime in.

Pharmacy has horrible c.s ! Been going to this particular…read morepharmacy over 20+yrs. This pharmacy moved and Covid hit and they never recovered! They use to have great system and pharmacist ! The staff don't know what is going on and one staff tells you one thing and other staff contradicts what you been told . You have to jump through hopes to get medication you need ! I am currently looking for new pharmacy

I am so impressed with this location! Incredibly kind. Very helpful, really eager to serve each…read morecustomer. I really like that the staff are always friendly, and open to questions. I love to that if you don't have insurance or have a high co pay that they take CharityRX which saves me more than my insurance did when I had insurance. Now I don't have insurance because of COVID and I still get my medicines for under 10 bucks! Just had to show a card.