This is the first yelp review I have ever posted, because candidly, its just not worth the time…read more However, I am willing to make an exception for this store. I first went to this store several years ago when we first moved to Wellesley; there were multiple salespeople milling about and talking to each other. When I walked through the door, they looked at me, and then looked away and kept talking. I am not someone who needs help in a cosmetic/skin store so I let it slide, but was surprised that not one of them greeted me. I went to get the product I needed (La Mer moisturizer); there was none on the shelf. I walked up to a sales person, who still ignored me, finally said, "Excuse me?" and a woman turned around. I asked if they had any of the La Mer in the storage drawers, and she shrugged and said, 'Whatever we have is out." Then promptly turned back around to her conversation. Keep in mind, this is a $375 dollar moisturizer and for what its worth, Im had just gotten off work and was still in a suit. I left, and as I walked out the door all I could wonder was my god, if this was my experience how do these people treat customers who aren't dressed well and buying extravagant skin creams. I did not go back for two years. Today, I ran out of a product I needed and the online shipping options were terrible. I knew it was carried at this store, and still debated whether I would rather go-without than give them any business. I decided that maybe I should give them a second chance. When I walked in, same experience. At least 3 employees, all looked up then looked away. One was on her phone, scrolling through. I will note that again, the products were not well stocked. I grabbed what I needed and walked straight to the register, where I waited.....and waited.... and waited. Finally, a woman looked at me and said, "Do you need to check out?" What else would I be doing?!?!?!?! She then rang up my purchase, did not make eye contact once, put it in a bag, and handed it to me without a word. She did not greet me, she did not thank me, she did not make eye contact with me. I could not have been more of an inconvenience to them.
Overall, I have to say that this place has given me two of the absolute oddest shopping experiences I have ever had. It goes beyond bad....its just weird. I literally have had consistently nicer experiences at the DMV than this store.
