HORRIBLE customer service from the pharmacy and getting worse. I switched to HEB and am much happier.

Hani is amazing. I've been going to this CVS weekly for seven years. She's always so helpful and greets me with a smile. She works late nights and holidays. I'm sad this CVS closing, but more so, sad that we'll no longer see Hani's friendly face on a regular basis. read more

I told the staff I want to checkout with a cashier. The cashier (standing behind the cash register) was unwilling to help me checkout and just point me to self checkout. I walked out without buying the basket of things I picked up. Unbelievable read more

I love CVS, that being said today the service at drive through was so terrible it took so long for her to pull my two RX's and even after saw her walk back to window took several more minutes to tell me amount. Even though I don't like to will be going inside from now on. read more

I've been going to this CVS since it changed to a CVS. Now it just sucks to the point of being torn down. Personal are a altimeter low on personality and cleanliness A dumpster fire is cleaner than this store. Really gone down hill with trash in axils and shelf's are mixed up and wrecked. There was a grocery cart stuck in the milk refrigerator door for over 2 hours to keep it open? I have to argue each time to get prescriptions filled with people that can't speak English. On top of all this they are just rude. I'm moving all my families bus to Walgreens read more

First of all , they were kind of rude to me and it's very much fun down . They kept watching me and following me as i was going to get my stuff and overall the actual quality of the self checkout was really annoying and didn't work too well. i honestly would not come back here AT ALL. read more

Its really run down and a bit ghetto. The double sliding doors don't work quite right.. However it does do its job as a closer and convenient drug store! When I'm on Chimney Rock I stop by here.. If its a premeditated expedition, I'm more a fan of the Walgreens on S. Rice. It seems more well maintained, brighter, larger selection, and open later at night.. read more

There is one incredibly rude girl who works at the front; she wears a headwrap and doesn't speak English very well, though I didn't get her name. I bought a foundation, and then two days later, decided I didn't need it. I brought it back to return it. After waiting in line while she slowly checked two people out, I walked up and said I had a return to make. She said "We don't accept makeup returns." I said "Hm, but you have in the past. What changed?" She said, "It's my manager's policy." I said "Okay..." I walked out, got in my car, pulled up the CVS return policy on my phone, and walked back in and said "I have the return policy right here; it says that I can return opened beauty products if I'm not satisfied with them." She said "Well, I can't accept it, it's my manager's policy." I asked to speak to him; she rudely said "He's not here." I asked what his name was; "Ummm... Rodrigo." I then told her that I would be contacting corporate and telling them that this CVS location does not follow corporate policies. Why is he a manager if he cannot follow policies set in place by the company? Rodrigo, please re-evaluate how you run this location and how you train your staff. Incredibly infuriating. I will never shop at this location again. read more

I went to purchase products and entered my phone number to use my rewards. The man behind the counter asked if I wanted to use $10 off. I said yes, thinking it was my reward dollars. I then remembered that isn't normally how reward dollars are processed, so as he was telling me to confirm my information and agree to whatever was on the screen, asked him how I was getting $10 off. He then points to a laminated paper that was partially covered up by a basket of merchandise outlining a CVS program that, once I moved the merchandise to read the fine print. Is free the first month and then you are charged $5/month. I told the man that was really shady to not tell someone what he is asking them to sign up for, and I left without purchasing my products. I went to leave and decided I needed to be a Karen and ask to speak to the manager. The man behind the counter said he is the manager (he said his name is Fifi). I told him he shouldn't do that to customers who wouldn't understand there is a fee and he said he was trying to explain it to me and the paper was right there.... I'm guessing Fifi gets bonus points for signing people up for this program, which may be a good one, but not tricking people into signing up for it. read more

The slowest pharmacy in America! If it wasn't for my insurance I wouldn't go here for prescriptions.

My insurance company UHC forced us to switch from Walgreens to CVS this year, and so far CVS has been a horrible nightmare that we can't wake up from. The process of switching prescriptions over was mismanaged and took too long, and my first attempt at filling a prescription here was a disaster due to disorganization and their process of having to know WHY the drug is needed. That forced me to pay cash for the prescription and then come back 2 days later to get a refund to reflect the insurance co-pay. The pharmacists at this location are disorganized, not knowledgeable, and the last one was flat out rude when I came in to get the refund. I had to play the voicemail I received from his own manager before he would agree to issue the refund, which ended up taking 20 minutes to complete. I even had an issue buying ice cream on the way out because the cashier didn't honor the buy-one-get-one-free offer posted on their freezer. This location is convenient to our home but we are already looking for another store in hopes that the service will be better. My advice...find another option and pray your insurance allows you to use Walgreens - a far superior pharmacy!! read more