The worst pharmacy! Bridgewater, Ma on Summer st. Terrible customer service followed up on prescriptions. I was JUST at my doctors for a physical, they showed me the (5) refills that were sent to this CVS and when I got there today I was rudely told "they do not have it" and " I would need call my DR. office" I explained I was just there and was told "well, I guess you will need to call them again". I said you only contacted them once? "she said, we contacted them and didn't hear back". But only tried once??? "Well, they did not get back to us so you will need to contact them".... So I said, thanks for nothing and was told thank you.... Terrible customer service! They made only one, only one attempt to reach my DR office. It always, and I can say always, after 20 years a wait and the turn over is a clear indication of poor management. GO to Walgreens across the street! You will thank me. read more

The workers in the pharmacy are not service-oriented. I called and hung up after ten minutes of listening to hold music. Then I went there. While standing near the counter, for the heck of it, I called CVS and entered prompts for "pharmacy."Guess what! -- The phone didn't even ring at all in the pharmacy! I was standing right there, listening to the prompts ... But it was obvious that they actually had the ringer off in the pharmacy. Absolutely pathetic service. The young guy at the counter seemed more intent on moving the line along than actually meeting customer need-- hearing concerns and addressing them. Unlike other pharmacies (example, Walgreens right across the street) staff won't reach out to physicians on customers' behalf if there is a problem with prescription; they just tell customer to come back after customer has resolved. Yuck. I've also had the experience of pharmacy telling me that drug wasn't covered by insurance when , in fact, another pharmacy told me it was (after I left CVS with same prescription.) Go the extra mile? They don't even go the extra inch! I had tried CVS in the past, and had decided to try it again. My recent experience confirmed that it hasn't changed. When it comes to pharmacies, I will vote with my wallet and not return. There is one saving grace their photo department is good, and the front part of the stores managed well. read more

Pharmacist called me a lier when I told her they shorted me by 80 pills. 4 trips to get my medicine and they still haven't delivered the entire order Honestly at this point everyone should boycott this cvs they are so bad Walgreens is across the street read more

Zero stars. I had a new med sent 9/14/23. Went twice to pick up and was told it was on order. I tried to call and held for a very extended time given meds are needed. Called customer service only to be told this drug has no delivery time. Why didn't you frigging call me CVS? I had to request they call another location. Seemed like common sense to me but what do I know. There is a lack of that with these pharmacy conglomerates. Bottom line, I need to call my doctor for a new rx after I call around to see who has. There is no shortage as I checked that first. It is not ozempic or another highly coveted med. I am at a loss as to why the state is not involved in investigating all the complaints. This puts my health at risk and can cause physical repercussions. Waiting for 3 total medications for 2 weeks. I will file a formal grievance with Massachusetts. read more

this pharmacy is a nightmare. the lines are always long. the pharmacy staff is unhelpful & hostile. the signage and online information is incorrect, leading to regular recurring inconveniences & constant frustration. I dread having to go there. read more

I understand their under staffed and busy but to keep a customer on hold for a hour waiting to ask about a prescription transferred is non sense! Takes 2 mins out of their time to answer the phones. If they hired people that are willing to work just for phones and cash register it would minimize the pharmacists from taking time to do that extra stuff. No need to have a special degree to do that job. Hire!! I'm tired of having to go out of town. read more

They promised COVID 19 test results in 2-4 days. Mid week , w no results posted they changed their timeline to 5-7 days. After a week they changed their timeline again . Now 6-10 days to receive your results. We have no results ... day 10. NOW WHAT CVS??????? Careful when someone tells you it's "free" & remember , "You'll get exactly what you pay for". CVS should know, Don't overpromise & under deliver. read more

Not sure what is going on at the CVS Pharmacy in Bridgewater, MS but they are terrible . Long lines and most meds are " on back order " it took me 4 days to get my prescription, snd even then I had to be very pushy . Come to find out they actually had the medicine but were holding it in the " back " . I was told they were handing it out based upon a " list" .? Not sure what that is about!!? read more

They did not let us use the bathroom just because we accidentally crashed the cart and I peed myself

Shout out to the pharmacist on tonight and the techs. Brought my Kids for their flu shots tonight and it was an amazing experience! She was great and comforting for two nervous kiddos! Thank you! read more

Truly the most incompetent pharmacy. Choose ANY other pharmacy in the area. I n ever had any issue with a prescription through the Randolph CVS yet this is the second month these people can't seem to figure it out. I showed up an hour before their site says they close and they acted as if I was inconveniencing them by needing my refill. I was asked for a code that again, Randolph never seemed to have any issue retrieving on their own. And again the pharmacist acted like it was my responsibility to have. FOUR employees couldn't seem to figure it out. Truly baffling as to how these people are responsible to fill prescriptions. Yikes read more

I've had many pharmacies because how often I move and this is the absolute worst. I am switching tomorrow! There's always an inexcusably long wait time, the pharmacy staff is often rude, they have other customers cut in front of you while you're standing in line, and don't ever expect your prescription to be ready at the time you requested it. Add an extra hour or two. This is because they're "understaffed" although there's always at least 5-7 employees behind the counter. I used to get my prescription from a pharmacy with 2 employees. They always had a long line but I never waited long and my prescription was always ready at the promised time. Oh and don't forget that on more than one occasion, it seemed like the pharmacy employee I spoke with didn't know what the hell they were talking about. I asked one employee what the best eye drops were for itchy eyes. She told me I should be taking Claritin daily..... So I told her that I didn't have nasal allergies and the only thing that bothered me were my eyes and I didn't want to buy expensive Claritin and have to take it daily to relieve my eye itch. She said "I guess you can use eye drops, I just don't want you to depend on them if your eyes itch".... Ummm what? She was just telling me to become dependent on the medicine that was 4x as much money. I thought maybe I was being unreasonable at first but it looks like I'm not the only one who's had problems with the pharmacy staff.... read more

A tech named Stacie was so obnoxious and unprofessional on the night of 9/23/19 that I am surprised this lady holds a job at a pharmacy! She can be heard from a mile away complaining how she is tired and telling the other techs she is going home and not staying extra because she had been there since the morning, etc. Stacie was very rude and I could hear her loudly saying: "I can not pronounce this name,'' referring to my daughter, but I have to get her out of here not knowing I was in the chairs waiting and could hear everything she was saying. She is lucky I was exhausted & not in the mood to argue with incompetent employees like her and had a sick child that needed this antibiotic quickly otherwise she would have heard my mouth for ages! I only go here for emergencies like last night & this is the last time I will fill a script here for sure (will go to Walgreens across the street next time). My child was diagnosed with conjunctivitis at urgent care around 6:30pm. Went to get her rx at 8:30pm (gave them 2 hrs to have it ready). When I get there they tell me it is $43, I tell them I have Express Scipts (for about 10 years now & they still fail to save this info in the system)! If the tech sees he/she can not fill a script due to insurance issues the customer needs to be called right away & asked for the correct info as other pharmacies do! But no, this place waits for customer to get script to complain and be all over the place as Stacie was because the previous employee did not save my child's insurance correctly yet again (this is the 3rd time I give them my insurance info)! To Stacie: If you can not handle being a pharmacy tech quit your job & stop being so miserable and making customers miserable along with you! Also, learn how to control your obnoxious behavior & loud mouth in an environment such as a pharmacy, you may not be so lucky next time and may end up dealing with an outraged mom to make your job or shift "worse." read more

Pharmacy was open until 9:00, went to drop off critical prescriptions on our way home from the hospital at 7:00. Long time customer and didn't think two hours would be an issue. We were greeted by an overwhelmed worker who told us he couldn't guarantee they would be done by 8:30 and could only guarantee tomorrow. Went to walgreeens down the street who closed at 8:00 and they dropped what they were doing and were able to fill them in 20min. Safe to say CVS lost another customer. What's the point of continuing to give your business to a pharmacy who is unreliable in a time of need? read more

i pulled in the parking lot at around 330pm and pulled into a space that was as close as i could get wich put me next to the entrance but on the other side of their large sign thats got a curb that is pretty high.i put the brakes on and put the car in park and then noticed that the car was moving again and slowly made contact with the curb. i put the car in reverse moved the car back a few feet and parked the car and got out to see how bad my car was and why my car moved and made contact with the curb. the parking lot looked dry but there was a layer of oily water,or ice that i steped out of my car and almost fell on . my car had the front plastic piece get pushed into my radiator enough to start a leak.i picked up the plastic and put it in my car and headed to a garage to get help and my car blew up water and oil all over the car stalled and i got towed home. i have contacted this cvs and reported it and requested to speak with someone that can take an incident report and they can possibly fix the piles of snow so they do not melt onto the places that people walk it turns to ice when the sun goes down and their is no warning.cvs manager told me that i would be contacted by someone and that he would check the video feed of the parking lot and view the incident and call corperate..nobody has contacted me and my car is not driveable. i am disabled and explained that to the manager i spoke with.told him that my insurance company told me that i was not covered for private property or for black ice or wet sufaces that may have motor oil on it. has anybody else had a problem with the ice ,snow or water at this cvs? i would love to find out what happened to you and how you were treated. read more

The store is nice but everybody at the pharmacy department are real jerks and are helpless..... Go to the one in west Bridgewater... Much nicer read more

Pharmacy people are so rude.... They have no idea how to process insurance and always try to over charge for scrips. Always end up having to come in and wait for them to redo the same thing. Sucks because it's literally down the street from my house and from now on I'll go out of my way to not have to deal with rudeness and stupidity BTW the reason I'm writing this review is because of Connie read more

The pharmacy staff are so rude and uncaring especially katelynn they are understaffed and don't seem to know the meaning of customer service i have had one to many bad experiences so I switched to rite aid do yourself a favor if your considering making this your pharmacy and go across the way to Walgreens or rite aid and save yourself the stress and headache read more

I've never every experienced such a rude pharmacy staff in my life. I recently had to switch to Caremark due to insurance and I'm horrified at the treatment of the customers here. There is one nice girl (Meaghan) who tried to help, but every other pharmacy employee is hateful. They actually said to me "we don't get into insurance problems"? What? That's what filling a prescription is all about - insurance coverage. I hope to God, someone from corporate goes in there and sees what is going on in this store. Horrifying. read more

Worst run pharmacy I have ever seen. Waited an hour for a prescription of an eye ointment only to be told after waiting the hour that they didn't have any and asked if I could go to another pharmacy to pick it up. No choice so now I'm waiting again. At least 3 other people waiting for a prescription were told the the same thing!Staff was pleasant but I will take my business elsewhere! read more

I've used a number of CVS locations in MA due to various moves. This is by far the worst when it comes to the pharmacy. My doctor called in a prescription Friday at 4. Saturday at noon I called to see why it was still not ready (I could see on the app that it was still being processed). They filled it then, only because I called; so I was able to go get it. A full day wait for a medication that is in stock is simply unacceptable. I've used far busier locations with less staff that had my called in RX ready within half an hour of receiving it. read more

Honestly i don't even want to give it 1 star.... I had a prescription Ok'd by my doctor and i wasn't allowed to pick it up. I called my doc and had her call my CVS to directly speak to a pharmacy tech and then called me back to let me know it's all set. I STILL i can't pick it up today.. So rediculous. read more

Minute clinic was great! Went to get my prescription and the Pharmacy was in complete chaos understaffed unprofessional. The pharmacy calls were being ignored, the drive up was being ignored, lines at each window. The staff and pharmacist could not handle their job. The floating pharmacist amanda was not competent enough to simply transfer a script for me to pick up at the Middleboro cvs. This pharmacist should be seriously reprimanded. And not left to be the only pharmacist on duty she cant handle it. read more

Michelle in the pharmacy department is super helpfull. She saved me save a bundle on my prescription that was not covered by my insurance . I truly appreciate that kind of personal service! read more

The people here are so rude. Ordered pictures from the cvs ap. Got 2 emails saying it was ready. Went to cvs 5 days later and th ey said they never got the order. No sorrry. No let me help you do the kiosk and figure it iut. Went to do the kiosk and it wouldn't work. I stormed out of there. Will never order pictures again from there read more

I wish there was negative stars because this pharmacy does not even deserve a single star. Every experience I have at this pharmacy is unpleasant. The staff if lazy and careless. read more

Today put me over the edge with this pharmacy and I'm switching. I received the text message that I can refill one of my prescriptions via text, I wasn't out of it yet but I said okay to refill. Then I got the messages everyday that it was ready and to come pick it up before they put it away. I went to pick it up this morning and none of them could find it. Then I hear one of the Pharmacists yell to one of the other pharmacists "Can you tell the idiot customer that I have on the phone that we don't have it?". At the very least if you are going to call a customer an idiot (which shouldn't be done in the first place), you should wait until other customers aren't within ear shot! They had to redo my prescription because it had been put back and then the pharmacists tells me that it was ready for two weeks and after two weeks they put it away, when she had already said to the other pharmacist that it wasn't supposed to be put away until tomorrow. I've had it happen several times where I went through the drive thru and they've told me my script isn't ready and it should be around 20 minutes and they would text me, then I got a text five hours later. I'm all done after this. read more

One star because they were open-I dropped off prescription they verified that they had it in stock then call to say "we can't access the medication in vault"; Matt the supervisor said corporate was aware and this has been a problem all week - well CVS should reconsider having Matt a supervisor because he failed to communicate to his staff; the TAPED information to the FRONT of a script and altered the script - no other pharmacy will accept but another CVS - the tape can't be removed from insurance card either and Matt saw nothing wrong with this read more

Worst pharmacy I have ever dealt with in my life. Tell you your script is ready, then they can't find it.. Usual occurrence. Say they have the wrong number for you when they don't have your med I stock and you wait around for it but they have the right number when they text you the script is ready. Employees are rude. Never going back read more