I had went to cvs yesterday at 10:55 this skinny emo goth looking female closed the door in my face that is so rude she couldn't even say sorry we're close all I wanted to do was buy 1 ibuprofen since I recently broke my foot as you could see me limping with my crutches it looks like she going through a lot so I'm going to be nice in this review read more

This isn't my normal CVS, but I needed a passport picture and already was over here to go to Target so I stopped in. The few times I've been here it always seems to be more busy than my regular CVS. I've never filled a prescription here before so I can't speak to that. I got my passport picture without an issue. If you need a minute clinic, there is one at this location too. read more

Not sure where the service went with the purchase to CVS but I am constantly on the phone for over an hour to get a prescription refilled that the online info will not take. What is the problem? I have called early and late and they are not that busy. Please hire staff that cares!!! read more

I have been a customer of CVS almost 30 years and have been a satisfied customer. However, in the past three (3), the service is -000. I have been on hold for 1 hour 48 mins to speak with a pharmacy for a short term supply for a life-saving medicine. One person came on midway and asked me to hold and the call was never picked. In person service is worse. The are often hostile or dismissive. Many times the text messages says the prescription is ready. However, when you show up to pickup the prescription you are informed that it not ready and your options are wait or comeback. I am not sure what has transpired between the company and staff. I do not anticipate any changes in the near future. I believe wholeheartedly the CEO, and upper echelons really care about the vision of mission anymore. I will definitely be switching from sub-standard service to another pharmacy. Anywhere would be a step up. read more

Staffs don't know anything about printing and appointed me to a wrong direction. I drove 20 mins for nothing, wasting my time. Please retrain your staffs. read more

Absolutely atrocious "automated" answer service. Constantly disconnecting, voice service doesn't work well. This much money paid to a pharmacy and terrible service. Changing all scripts to a better service. read more

Ka-chunk. It's a CVS. Same aisles, same counters, same products. Some food items, personal care, cosmetics, over-the-counter and pharmacy. There is a drive-through. Staff is friendly, including the guy who made sure that what I was buying (a Vanilla Reload card) was what I really wanted. Lots of detail that he felt he needed to share with me that there was a previous customer who thought it was what she wanted and then it wasn't and they're apparently hard to return and now I've spent too much of your time on this story. Moving on... Access from Tryon or Steele Creek is fun because the store is in a strange corner of the shopping plaza. read more

CVS Pharmacy - Drugstores Near Me - Charlotte, North Carolina

I have tried to make this my new CVS and everything I try to do there is not enjoyable. From the pharmacy to the main check out. Recently passport pictures took forever and they have no ability to digitally transfer. I don't mind if they are unable to do something, but they also make it awful to deal with. Find another CVS. Also, to note, I asked to speak to a manager, and I was talking to the manager. That was probably worse than speaking to a dedicated employee. read more

one word. incompetent. they rush to not fully help and don't listen to understand. I recommend refresher training for the staff on locating pharmacy information on medical cards. A five minute pickup turned into an hour. read more

Paul could really benefit from a few customer service classes . His flustered energy upon any complain or problem is felt heavily which makes every customer in the store feel uncomfortable and unwanted. He likes to just throw his hands up and say " well whatever it is you want to do ". Joseph his associate on the other hand could use a promotion . Not only was he patient and explained each situation he went above and beyond to help . I would not recommend this cvs. read more

I called to refill a prescription today at 2:59 pm and the pharmacy technician who answered my call was so so rude! When she answered I told her my full name and what I was calling about. She then asked me a second time for my name and birthday but she was so short and snappy with my on the phone. Once she got my profile pulled up she said "what do you need" with the worst most hateful attitude. I told her, then signed as if she was annoyed saying it wouldn't be ready until 5:00pm (which it totally fine because I wasn't in a rush). I said "oh ok thank you" and she just slammed the phone down. I don't know her name but she was so rude and I had never ever been treated like that by a pharmacy member before. Someone should really address the way they are allowed to treat people. read more

Wow, just came in to purchase needles for my students to practice drawing blood. Pharmacist Narev was so rude told me to go across the street to Walgreens. Even if I was a meth user, it is 100% the law to sell needles without a prescription. You better believe corporate will be contacted, as if us educators don't have it hard enough already, now I can't purchase materials for my students who want to pursue a future in healthcare. read more

I have been a shopper at CVS for more than 20 years and I have always enjoyed going to their store over many of the other pharmacies in the area. I like the lighting in the store, the layout, and the general selection of merchandise. On this day, I went to pick up a prescription and a couple of other items. I first went to the prescription counter to get my meds which the doctor had already phoned in. The prescription was ready as I had already received a text from the pharmacy. I saw several people working and they all appeared to be doing something so I waited until someone was finished and came over. They asked what I needed then promptly went to retrieve my prescription. I paid and then received the medication and was asked if I had any questions. I did not have any. As I left the counter I realized the whole transaction had been quite sterile. No pleasantries and no smiles. Just very matter of fact. I picked up my other 3 items in various locations around the store and headed to the front counter. Same thing. This cashier was very blah as well and a bit out of character as the front counter usually has very talkative staff but not this day. Although I got all the products I came for, I did not see any of these people caring about whether or not the customers came or not. That it too bad as each customer has a choice as to whether or not they want to continue to shop there. read more

Once again this wretched store has disappointed me more than the month before!! MY MOTHER IS AT FNG END OF LIFE and I cannot get my prescriptions filled before I go to Canada and watch her die because they are out...I call BS!!! DO THEY CARE??? NO THEY DO NOT!!! I couldn't hate a store more if I tried!!! Heartless and disorganized morons!!! DO NOT GO HERE FOR MEDS OR COMPASSION!!!!!! read more

This pharmacy is awful. No one has any idea what they're doing, they're unorganized and rude. They don't communicate well with the customers, even if you're standing right there. I've heard employees talk badly about phone customers when they place them on hold, and they'll even go so far as to talk about you like you can't hear them if you're there in person. They also take 3+ hours to fill a prescription. Go to Walgreens. read more

I have been having my prescriptions sent here for over three years because it is the location that is most convenient with work as well as where I live. Over the past few months, I have noticed a drastic decline in the timeliness of getting prescriptions filled. When I call about a prescription or to get an idea of when it will be ready, I can easily expect around 4-6 hours in turnaround time at a bare minimum. When the system says that the prescription is ready (finally), I have sat in line for an hour only to get to the pharmacy window and be told that the prescription is still not ready. Honestly, it's getting to the point of being pathetic. Today was the last time I have my prescriptions sent here. I plan on finding a pharmacy who is more considerate of my time as well as my physical and mental well-being. read more

I really only deal with the employees at the Pharmacy, so I cannot really comment on much else.. Honestly, I have never had any issues with the pharmacy here. I get all my prescriptions filled here, and they are always on time, prompt, and friendly (the people, not the meds lol). Usually walking in is MUCH faster than waiting in the drive thru, if you are able. We always get our flu shots here, and they are always great about that, too. read more

Busy store, but great caring staff! This pharmacy is located in a busy part of town so they get a lot of traffic, which is understandable. They always help me and my family find the best deals. I think all the bad reviews here are from impatient and unrealistic people. You want fast food service?! Go else where! You want a pharmacy that takes time to make sure your prescription is correct... go here. Yes, they are busy but the team here is great and definitely worthy of caring for my family. read more

Poor service and bad attitude. Desk help wouldn't lift a finger to verify insurance (every other pharmacy I've ever been to has proactively done this). Wanted us to pay $107 for a covered prescription. read more

Hours online are wrong. Desperately needed medication, and the app didn't update me when it was ready. I was on hold for an hour with the pharmacy before I finally hung up and gave up. No one answers the phone. This is a sad excuse for a pharmacy. People seriously need medication and there's no one to speak to about it. It's just sad. read more

This is actually a pretty nice CVS store. It's relatively new and is very well kept, with super friendly employees. I found everything I went in for easily. The shelves were all fully stocked and they had a nice selection of cards! I like the location; and since in in the Rivergate Shopping center, I'm sure to be back. read more

Horrible customer service. No communication to customer on medication delivery, no care attitude over the phone, not helpful in getting drug delivered from one ccs to other - customer must drive in get it. Other time I get alert on medication pickup - you get there and medication is not there - not even an apologie, "just come back". As I said horrible customer service. read more

This is the worst CVS pharmacy I have ever been too!!!! They staff is not helpful or friendly! They never have my medication in stock! I have auto fill and they still don't let you know they don't have it in until you go there!! It takes them almost 2 hours to fill a prescription so I had to quit going on my lunch break! They are in my insurance network but I was so disappointed with them I went back to my old family owned pharmacy and pay the extra $5 for my meds since is out of my network!! I'm not giving the store a bad review, just the pharmacy!! I wouldn't recommend them to my worst enemy!! read more

Always always always a long wait regardless of what you're buying. Pharmacy is slow! The main check out is never staffed properly so there's a line unnecessarily! Unreal; wish I didn't have all of prescriptions transferred here! As soon as I find some time, I will definitely be moving them to Walgreens! read more

Things have improved with the pharmacy I have to admit. Could be my tales of woe in their customer surveys have paid off. or they just decided in get into the game. Either way, the pharmacy crew at this CVS has really upped their game and I can honestly say service is good here. Really it is. No ones been harder on these guys than me and I am telling you today you will find a crew who is hustling to get your meds ASAP. And the pharmacists are (have always been) top notch in both knowledge and courtesy. read more

The worst service ever! They told me a prescription wool be ready in 2 hours and I am still waiting and it has been 3 hours now. They have messed up with so many customers. read more

Just visited the minute clinic!! Quick, clean, and friendly! Now picking up my prescription! read more

Since my insurance changed I'm force to use cvs. Pharmacy is rude and not organized. Never have prescription on time. My dermatologist called in script for psoriasis ointment. Go to pick it up and it's a very small tube. Go back to the dr and they want me to continue with the ointment so she calls in some more. Cvs called telling my insurance won't pay for the ointment because I have a 30 day supply. Cvs messed up by giving me a small tube. read more

I found one of the woman on the pharmacy staff to be extremely rude. She was talking bad about phone customers after she put them on hold and even using foul language. I'll stick to Walgreens or even the RiteAid in the same parking lot. read more

Prices do not ring up correctly as marked. Watch out for that... the cashier's are idiots and you have to go get the listed price to show them and then they have to get the manager... Probably won't be buying anything in the future from this store! read more

Awful. I've been waiting in line to pick up a prescription for 45 minutes. Hire more competent people for gods sake. I'm switching back to Walgreens as soon as possible. read more