I stopped by this CVS Pharmacy because I was in the plaza this store is located in. I had to use the bathroom so that was my primary reason to come in the store but I couldn't find one so I walked around the store to see their snacks option. The store is very cleaned and organized inside. There wasn't that many guest inside and their pharmacy area was very quiet. They have a lot of different items in here so you'll likely find what you're looking for but the price will vary, it's usually on the higher end which is why I don't come to any CVS much. I found parking in the plaza just fine but if you come during the busy time then you might not find a spot. read more

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Terrible experience especially with the pharmacy . My prescription has been placed over a week ago and no one let me know I needed a report first time I've ever needed a report . They never faxed my Dr playing head trip games . After a week I called to a rude a pharmacist telling me she couldn't feel my prescription due to I needed a different medication due to addiction. Who the hell is stating addiction. I've had a terrible back and spine condition over 13 years ago causing me to have a lot of back bone and nerve pain to which I hope she never endures . Several fusions and mesh revisions too . If you're disabled and need any kind of pain medication please be careful in going to a rude a pharmacist and pharmacy very unprofessional too . J.B definitely not a winwin for Walgreens read more

Always a long line but overall decent service. Long waiting times in hold and hard to reach a pharmacist

I am used to very busy stores. This one has hardly anyone at all which was nice. The lines were short and the staff was pleasant. read more

CVS Pharmacy - Drugstores Near Me - Encino, California

I always shop at this CVS, and recently I went to print some photos of my dog who passed away. The first photo came out a little damaged due to a printer issue, but the second one turned out perfectly. When I went to pay, the manager told me I didn't need to pay at all. They were so kind and friendly, and their gesture really helped ease some of the sadness I've been feeling from losing my dog. Truly a heartwarming experience. read more

This is my favorite CVS in the area. I've been going here for at least 20 years and the staff is always friendly and helpful, especially, Lyubuv. It's always a pleasure to see her smiling face waving at us when we walk through the door. read more

I went to CVS and was poorly treated by an employee with purple hair. It's not the first time she hasn't even bothered to say good morning. Terrible!!! read more

This pharmacy location is the WORST! save your time and go to another location. They also have no self checkout, which they need desparately. Pharmacy never has a clue what planet they are on and the new virtual assistant when you call this store does NOTHING FOR YOU BUT SEND YOU TO VM read more

Do not use the pharmacy. They are always short-handed. And provide no customer service. They don't answer their phone. Doctor calls to place a prescription, they don't answer the phone. He leaves the prescription on the message line. I call cvs pharmacy to see if my prescription is ready for pick up. Of course, they don't answer the phone. I take my chances and go there thinking it must be ready... it's been at least 5 hours since the order was placed. But after standing in line for 15 minutes, they tell me they don't have the prescription because they have not checked voicemail all day! How about that? Finally I get my medicine after waiting for a long time for the staff to check vm and prepare the meds. And no apology whatsoever. Like they have done nothing wrong and I'm to blame for creating extra work for them. SMH read more

If I could give 0 stars I would! There is a new male pharmacist who is extremely rude and unprofessional and very aggressive. He gets so happy when you have to pay out of pocket for your medication. What a horrible person! Today is 12/5/2025 and he is new to this place because I haven't seen him before. He was horrible, not only treated me poorly but everyone else. So disappointing to see this and feel this. I'm extremely unhappy and will be looking to change my pharmacy. read more

Getting prescriptions from CVS has become a royal pain. Instead of customer service, I get recorded messages telling me to contact the doctor to verify information & suggesting substitutions for prescribed medications. On several occasions, I have been told my prescription is ready for pickup, then when I get there, I'm told "It's not ready; come back tomorrow." On two occasions, my insulin was handed to me from a box on the floor, instead of being refrigerated like it has to be. When I informed the clerk that insulin is no good unless it is kept cold, she replied, "If it doesn't work, you can return it." Who needs this incompetence & frustration, while already dealing with health issues? Not me; I have changed pharmacies. read more

Rudest employees I've ever encountered at a CVS, which is already a low bar. I've never had a single positive experience with their pharmacy. read more

It's the best pharmacy ! all staffs are friendly and nice. every where is clean! This is my favorite CVS and Pharmacy of all! read more

This is my favorite CVS of all ! Jason the manager is AWESOME The pharmacy staff is so nice and efficient. Sean in the pharmacy is always happy to provide excellent customer service! The store is well stocked and clean ! read more

CVS Pharmacy - Cute window decor. - Drugstores Near Me - Encino, California

bad service with the new pharmacist! don't know his name but he was basically saying just go to walgreens, rushing me away. very bad service. he just didnt care to explain. all he was saying was they are being audited. this is my local pharmacy. zero read more

I have been using this pharmacy for six years. Found the staff to be one of the best locally in CVS. (Used a bunch.) The pharmacy customers are a mixed lot with a large number of seniors, who the staff deals with respect and lots of patience. That can lead to some longer wait times but I think it understandable. read more

Such bad service here i went to get couple things and asked woman named Wendy for help she was super rude and had attitude for no reason been to many cvs but never had this problem so whatever you do stay away from Wendy. read more

Excellent customer service. Great support with the automated checkout--and oh so pleasant.

Came in to get passport photos and the employee said they didn't have a camera so they could not take them. Luckily, there is a shipping store next door, and the pictures there were less expensive and faster than getting them at CVS. read more

If I could give zero stars, I would. This location is a joke. I dropped off 2 disposable cameras to be developed. They told me it takes 2 weeks and they'll call me when it's back. Well, after tracking it for 3.5 weeks ... they finally got it back developed and no one called me! Plus- I paid $25 for only 24 single prints. I'm calling corporate tomorrow and getting my money back. Train your people better and everyone at the front looked like they were 16 and not trained well. Go to another store- this one sucks. read more

Have to give 5 stars to Lexi in the beauty department. I went in looking to replace my daily on the go foundation and she approached me to ask if I needed help. Of course I accepted her help since I am no expert at this and knowing there are no testers at cvs . She was very knowledgeable and really understanding at what I was looking for. I was impressed that when I got home after making my purchase of the items she helped me with, the color of my foundation was perfect for me and i loved the sheer sunscreen too! If I did this on my own I know I would've picked the wrong shade of foundation and never gotten the sunscreen which is super important. So glad she was there to get exactly what I needed and also had a pleasant visit . read more

Employees curt and rude. Clearly just trying to make it through their shift. When medicine out of stock did not notify us, only told us when we came in, and would not tell us what other CVS might have it read more

The worst customer service. Always on hold for over 30 mins. Most of the time call hangs up.

Update: the pharmacist put all of his medical supplies directly on the dirty, unsanitary ground. He also did not change gloves between injecting multiple patients with flu shots. I took a picture! Here it is. Never go here. How is the picture for this place anything other than a giant, steaming pile of dogshit? I can't imagine that anything would be more representative. Everyone who works here does so with the speed and skill of someone who's suffered a MASSIVE head wound. Don't come in if you will need to talk to anyone and have any other plans all day. Fun fact: all the dinos whose bones were found in the La Brea tar pits actually got stuck here waiting for their prescriptions to be filled. I have it on good information that everyone working here got fired from the TSA line at LAX for being too slow and inattentive. Do you wish that you could get a flu shot from someone with the attention span of a 3 year-old when Blue's Clues is on? You'll be GLAD to give your confidential information to these whizzes! Would go again when I'm too energized to sleep. 5 stars for languor. read more

CVS Pharmacy - Drugstores Near Me - Encino, California

Horrible customer service experience! We came CVS Encino pharmacy to pick q few things listed on-sale in their weekly CVS advertisement. While we were paying we asked a staff member, Rosa for their weekly ad paper and she said they don't have any available and when I asked when they will have any she said " I dont know!" in a very unprofessional way. read more

Went to CVS today, there's a worker I've never seen at this location and he was so friendly and his energy was just fantastic not only to me but the two customers in front of me. I believe his name was Jason. Just wanted to let the management know it was a great experience. read more

They have the worst customer service here! I came to exchange some makeup that I ordered online and the seal was broken! Straight up without even trying tohelp, the cashier said I may not get the money back because I only paid $1 and change for it -- mind you, it was because I have the care pass that I pay monthly for and I used that money I paid for to pay for this item. She made it seem like I'm getting it for free and started being combative with me. I asked her to relax! At the end she said she couldn't complete the transaction because I had to have the original payment card with me. I canceled the whole purchase. Just a waste of time coming here! read more

This complain is centered around racial profiling. I am a female with African American ancestry. I entered the store around 5:45 PM on February 29, 2024, to return a make up item , I had originally purchased from another CVS, pharmacy. Upon entering the store, I was greeted by a Caucasian woman of Eastern European descent she immediately started following me around the store, although there were other customers in the store in fact, about medium crowd, I was the only African American so it is easy to see why I became her target. I went to the make up department and made my exchange since I was not seeking a refund only an exchanged. I was told the funds would be returned to my card and I can make another purchase has that's store policy on return items. During my time in the store she literally followed me around the store at one point she asked me "did I need any help" ,I told her no but thanks anyway. Just as I was about to finish my shopping after doing my return transaction and getting some snack she summoned the security ,implying that I was stealing. Security came she pointed at me telling him that I was stealing. He immediately blocked the door . When she realized that I had the make up item in my hand she told the security never mind . She didn't even had the decency to offer any apology. She went on to tell the cashier I stole item and as such my refund was never credited back to my card as promised. This blatant infringement of my human rights and dignity due to the color of my skin, is unacceptable. I request you review your security camera to verify that what I am saying is absolutely correct. I am demanding a written apology and said worker be reprimanded. Sincerely, Katena read more

This pharmacy consistently has the worst customer service I have ever experienced. Not only are they rude, condecending and mean, they have on occasion given me inaccurate dosing information. It is no wonder CVS was written up in a recent LA Times story as one of the chains that makes serious prescription errors each year. The employees at this Encino location clearly hate their jobs and have no regard for their customers. https://www.latimes.com/business/story/2023-09-05/california-pharmacies-prescription-errors-cvs-walgreens read more

The new pharmacist Sonia is verbally abusive towards the patients and her staff. She was supposed to give me medication consultation on my new heart medications but when she came she went off on her pharmacy cashier followed by going off on me. Absolutely unprovoked. My teenage daughter was with me who got really intimidated so we just took it and didn't say anything. This cvs is behind our house. I know cvs overworks and underpays their staff but that is not good enough of reason for a pharmacist to behave abusively towards everyone. Sonia needs to leave or CVS should let her go. read more

I'd purchased a box of JUST FOR MEN hair color at the Tarzana store on 3/24/22. The cashier didn't see that I had a 30% off coupon in my account. I actually may not have put it on my card until the other day. So I didn't get the discount. In any event, I happened to be in the neighborhood of the CVS at 17320 Ventura Blvd, at Louise and Ventura Blvd in Encino, CA and figured I'd just go into that store with my receipt and the empty box (I'd just come from my hairdresser who administered the product). I first dealt with a women who then had Donny deal with me. He went, I suppose, to the men's hair section to get pricing or something but came back to tell me that because I'd already used the item and only had the box, he couldn't do a refund and a charge. This was despite the fact that all he needed was the SKU from the empty box. I explained that I wasn't returning the item, I just wanted the purchase to be re-characterized (refunded and immediately charged back to my credit card at the reduced price based on the coupon I'd received several days before the original purchased on 3/24.) This is when store manager, Patrick, stepped in and in a rather smug, patronizing and condescending way, told me the same thing Donny had told me and that I should " Have a nice day." I was dumbfounded. I wound up driving back to the CVS where I'd made the original purchase, 18441 Ventura Blvd in Tarzana, and Jaimie, kindly took care of me and stated that he saw no reason why the guys at the other store couldn't handle my situation. I'm upset for several reasons not the least of which is my time and the gas that was used driving to back to the original store. I called the store that didn't help me and spoke with Donny in a polite way to tell him that the other store manager helped me and that he and Patrick might want to consider a different tact next time. "Sorry you feel that way, Sir. Have a nice day", he said. Hope someone is able to take these two fellows to task. read more

CVS Pharmacy - The 30% off on one item coupon received several day before my purchase and not expiring until 3/30/22 - Drugstores Near Me - Encino, California

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I love the fact that CVS Pharmacy has locations anywhere you need them, including this location right here in my neighborhood! I'm also so happy to see that they have completely improved the decor to make CVS much more of a "happy place!" :) I also love that they now stock a wide variety of cool new products, including their much improved cosmetic department!! Because health and fitness is important to me, I'm also thrilled that they have a lot of new healthy snacks to choose from. The following point might not seem like much, but before they renovated the decor, the bathrooms quite frankly were dirty and awful. However, now that they have renovated the decor, the bathrooms are up-to-date, stylish, and clean! I couldn't do a Yelp review about CVS Pharmacy without commenting on my experience of the pharmacy. I truly have had only positive experiences at the pharmacy here at this location. I have found the pharmacists and pharmacy staff to be friendly and knowledgeable. And, they always have my medications ready relatively promptly. Generally speaking, I have usually had positive pleasant experiences with the service staff and managers... whoever brings me up behind the counter, or answers questions about where something is located in the store, etc. My only complaint is that despite CVS's many coupons, which I do appreciate, some of the items at CVS seem a bit higher priced than the same items would cost at places like Target or Walmart. In particular, I have seen "Family Size" Gold Bond hand lotion pumper bottles for $15.50 at CVS, and $9.99 at Target. I have also seen a 1-ounce tube of Neosporin ointment for $11-$12 at CVS, and $7.49 at Target. Regardless, it's nice to know that they stock these items and many others. It's nice to know I have a nearby pharmacy that services my needs. And, it's nice to know they are open 24 hours right here in my neighborhood. I would recommend this CVS Pharmacy location :) read more

CVS Pharmacy - Happy entrance to my neighborhood pharmacy! - Drugstores Near Me - Encino, California

This pharmacy is the worst. They employees don't care to make things easier or faster for the customers. Instead of calling the doctors office for confirmation they do it electronically because it's easier for them and they don't feel like calling. I was already waiting for 45 min and she just kept me waiting. I called the doctors office myself and they told me to have the pharmacist call them and after giving me a sour attitude while calling, my prescription was ready in a couple of minutes. read more

The worst pharmacist and pharmaceutic ever some of the pharmacist barely understand English and they confuse with drugs. If you can avoid this location, please do terrible unrespectable place. read more

came to be photographed with a passport so they could not find the camera. They did not even look for it, they just continued to do it is not clear what. read more

I gave the pharmacy 5 stars 2 mos ago when I started going there. Recently I've had major issues with them. Terrible communication with them! New people? Don't know but I'm going to find a new pharmacist The store side is good. Not the pharmacy read more

No, no, and no-- never again. They are SOOOOOO rude here and don't have patience. They speak with each other in Persian and give you very nasty, dirty looks as if you are worthless trash. If I could give 0 stars, I would because this place is horrible. Every single employee that works here has a disgusting attitude!!!!!! read more

The pharmacy is IMPOSSIBLE to get a hold of. I am currently still on hold. They do not pick up. I'm now a day late on my prescription because I can't get ahold of anyone there. read more

Awful service in pharmacy. Lady just hung up on me while I was asking a question. Never go there again. Or go to someone who actually cares.

Terrible pharmacy!!!! You wait in line for a long time , They never pic up the phone, The worker there unprofessional, and do expect that they will hang the phone on you !!!!! read more