I used to shop here often as it was convenient and they have great deals/coupons. However, today will probably be my last shopping experience at this location. I stopped here on the way to work around 6:30am on Monday, 4/20/26, to purchase Zyrtec D and some Diet Coke. I paid for all of my items at the pharmacy. The cashier offered a receipt but I declined. I placed my items (3 Diet Cokes, a small container of baby powder, and the box of Zyrtec D) in my reusable shopping bag and exited the store. I was parked close to the entrance. I popped my trunk and was placing the bag in my trunk when an employee exited the store and approached me stating, "You need to come back in." I was confused and I'm sure by the look on my face that was obvious so he said, "You need to pay for those drinks in your bag." I told him I paid at the pharmacy. He then asked for my receipt. I told him I had it on my phone through the app. He then stated, "It's not going to show on there." He contacted the pharmacy employee via walkie talkie and asked if he had rung up a sale. The pharmacy employee stated that he had and told him what I had purchased. I now have the purchase history up on my phone. I showed this employee and he simply said, "Oh." And walked away. No apology or anything. I spend a lot of money at CVS. I am torn between shopping at a different, less convenient location and cancelling my Extra Care membership altogether. I have worked retail for 30 years. Unless you are a loss prevention employee, you should not be following people out of the store. That is a company policy at every retail company I have ever worked for. I find it hard to believe there was a dedicated LP person at this CVS at 6:30 am on a Monday. This person obviously did not check with the pharmacy or review any cameras before approaching me by my car in the parking lot. Please invest in better training for your staff. This person was an African-American male, mid-twenties, 5'8"-5'10", thick accent. I do not have his name but he was the only male I saw in the store at that time aside from the pharmacy tech. read more

Meh, Not Worth the Hype Honestly, this place felt way overpriced for how run down it was. Trash was piled up, the vibes were off, and the staff definitely wasn't winning any friendliness awards. If you've been to Korean spas in K‑Town, this doesn't even come close. The one saving grace? The restaurant was actually pretty good. Also wild that the place was packed on a Monday night--but crowds aside, I wouldn't rush back. read more

OMG. Whoever hired the guy working the pharmacy desk on Jan 6 at 2:25, needs to be replaced, just like cashier 2123589 at register 12. He has no idea what he is doing and doesn't take the initiative to ask the pharmacist or another worker how to resolve a problem. I wasted 10 minutes waiting for the only customer in line waiting for someone to find his order. Once he demanded to talk to someone else, they resolved the problem in "seconds", not minutes but seconds. Then I figured my order should be a quick in and out since i had the barcode with payment on file. Easy peasy right? Nope. Even after showing the screenshot of the pickup order that clearly states you will be charged when barcode is scanned, Einstein tells me, "There's no card on file. Do you have your card?" Now my daughter has had this problem before but I never have until today. There was no sense in arguing so I had to go through the regular steps of a purchase. What's the sense in having a system that is flawed and doesn't work? Especially when a space cadet is the face of the pharmacy that day. Exasperating. Normally, the experience here is about a low 3. Today was a new low for CVS. Unfortunately, this is the company my former employer uses for its retirement benefits package so I'm at the mercy of this pharmaceutical behemoth. Lord help us all. read more

Picking up Medication again. Been waiting in the drive-thru line for about 10 min now. For some reason today is taking long than it usually does. It looks like they are averaging about 5 to 7 min per car. read more

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Why would yall have signs saying your a24 hours pharmacy and clearly your not having nearby emergency room hospital using you as the 24 hr pharmacy for patients who need there medication and your not open as stated whole place locked up read more

I only shop here since it's free because of my Medicare insurance Scan card (over the counter medication and vitamins etc...) otherwise I will never ever shop here! Everything is overpriced! And people are so rude and don't know what they're doing. I hope they change their management and policies, I hope! read more

I switched from Kaiser permanently because their service has declined significantly. Imagine my surprise when I arranged for my medication to be picked up at this CVS, and I've gone twice to collect it and haven't been able to. The first time, it was supposed to take an hour, but I had to leave the line because it wasn't moving. The next day, I went back and waited another hour, and again, I couldn't pick it up because the line wasn't moving. I'm very disappointed; this pharmacy is incredibly slow and has poor customer service. read more

CVS Pharmacy - Drugstores Near Me - GARDENA, California

I had no problem with this place, it's a normal CVS. Definitely overpriced, but well stocked with interesting options and seasonal goodies. A-ok would love to see them go down in price and stock things a bit better. No boxes on the floor or anything. read more

This is the worst by far CVS they have very bad customer service. You go into the store you go to a lock cabinet you push for help and no one ever comes. I waited so long on Friday trying to get something out of the deodorant locked cabinet and no employee ever came to assist. I just walked out of the store and that's not the first time that's happened. Every time I go it takes the employees a very very very long time to come assist you worst CVS ever. 15700 Western in Gardena CA read more

CVS Pharmacy - CVS in Gardena Redondo Blvd and Western - Drugstores Near Me - GARDENA, California

Yesterday was my 3rd attempted on refilling my prescription which has been out of stock (Toujeo SoloStar Prefilled Pen 300 units/mL) the lady pharmacist who helped me try refill was very uncaring even the gentleman she helped prior told my friend wow she's rude 5/12/26 time 9ish pm I ask the lady I'm almost running out of this medication she gave me a look like I don't care call before you come tomorrow yay that's all I can tell you it's been out of stock for 3 weeks already read more

The Gardena, CA CVS pharmacy location is by far the most grossly incompetent pharmacy on the planet. You cannot speak to a live person via phone, they selectively return callback requests placed on their app and by phone, and clearly reading and comprehension are not a prerequisite for working at this location. I have had a 90 day prescription, with multiple refills, on file for 3 months and they keep giving me excuses for only refilling 30 day supplies. I went into the pharmacy last month and confirmed my 90 day supply prescription, the number of available refills remaining (24), and made a 3rd request to have the proper amount of refills reflected on my account and in the app. They have filled (3) 30 supplies of my multiple refills for a 90 day supply prescription and just messaged me stating they need to contact my doctor for additional refills. How can the incompetence be both over and underwhelming at this pharmacy? Once I get a list of all my active prescriptions, I'm changing to my local Costco because CVS is ABSOLUTE TRASH now! read more

This CVS is gross. And their "virtual" answering service sucks! Don't call because you'll never get through to talk to anyone read more

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I honestly don't know the last time I had a good time in a CVS, Walgreens (which I used to work for) or the likes of these stores until today... Ernesto (I called him Ernie the whole time) made my visit enjoyable and we (my sister and I) completely loved the interaction with him. Thanks for making Sunday a Funday!!! I hope to catch him in there again!!! read more

I've never been treated with such disrespect at a pharmacy before. At CVS Store #9564 on Western Ave in Gardena, the pharmacy tech Azara Price was completely unprofessional, discriminatory, and even laughed in my face. This is a pharmacy where people come for help with their health, not to be disrespected or mocked. I brought this up to the supervisor, but nothing was done. That makes it even worse because if management won't address this kind of behavior, it says a lot about how little they value customers. I feel completely discriminated against and humiliated by the way I was treated here. I'll be taking my business elsewhere and warning others to do the same until CVS holds their staff accountable. read more

Pharmacy employees are very courteous. When you need an item on an isle and push the help button employees are very prompted to help you.

horrible. consistently short-staffed, sadly and frustratingly, for both the staff and customers. wait times are unreasonably long and tiresome. do better CVS. read more

Im giving only the pharmacy(Trung) the four stars... He provided great customer service... l might be wrong but I'm not feeling management... after leaving the pharmacy I asked to use the restroom security or whoever it was could be a manager told me the bathrooms are being cleaned. It was 7:55 AM. Estimated time I was there and I asked to use the restroom... I don't know who it was. Could've been a manager or security told me that the bathroom are being clean right now at 7:55 AM i kinda didn't believe him... because normally closing a store at night time all the department must be clean, including the restrooms... was it because I had a backpack ??? read more

CVS Pharmacy - Drugstores Near Me - GARDENA, California

About The Pharmacy. Bad service. So i went to pick up a prescription for a family and was next in line for 25 - 30 minutes. The associate, Ernesto, was very slow and was too busy socializing with his co workers in the back. After he helped the customer he was assisting he took another person that approached to ask a question and continued to check him out. Not once did he acknowledge the long waiting line. This is why I will not transfer my prescriptions to this pharmacy even though it's closer to my home. I will continue to make the extra mile drive where the service is MUCH better. read more

Will never go for my proscriptions here ever again. Customer service very bad and disrespectful. Drive thru terrible have waited in line for 30 mins then got to window and closed on me back in 2025 24/7 drive thru wrong. Then another time in 2026 refused to give prescription at drive thru told I had to walk in and get prescription. Very bad place people do not care about people with health problems. Never give them anymore business. I hope CVS goes out of business soon. read more

Pharmacist Van is very unprofessional and disrespectful in her tone of voice and demeanor to medical office staff and patients. Patients and family members are seeking medications in their time of need, and Van's is not helpful or considerate. Hopefully management can review her customer service practice approach. read more

I visited the store yesterday Sunday about 5pm.I purchased a pretty full cart of items before heading to checkout.When I attempted to use the self service kiosk it malfunctioned.Manager Anette saw me with my dilemma and walked over to attempt a reset.After it would not she took me to a register where she rang up the sale.I was able to redeem all my coupons and cash back promotions.Anette did a great job,Thank you! read more

Some of the people that work in the pharmacy are horrible. Picked up my son's medicine and didn't explain us how to take it. At my pharmacy at Kaiser, they would give us instructions how to take the medicine before they hand us the medication. Here, they just give it to you and that's it. Find out they were suppose to give us a syringe but didn't and my son took more than instructed when using regular medicine cup. Another time I asked the pharmacist if there's Tylenol to bring my 5 month year old fever down. She said no, but I looked and saw Tylenol for my daughter's age. This place is clueless and I would avoid this place. read more

I was told to wait 15 minutes to pick up my medication, but ended up waiting an hour. They couldn't find one of my medications, so I had to wait again and again, and finally they made a new one, which took an hour. I was sick and needed my medication right away, but they couldn't find it, so it was terrible service. read more

They have my Prescription on time & explain the Benefits & Risk if you don't follow the Label on the Prescription,The CVS STAFF IS Trustworthy IN MY OPINION. From a long time customer at CVS APPRO.20 years, I Trust CVS, their Staff is Outstanding. Ken Tasaka & Lai Nguyen. We Rate A+ Staff. CVS REMIND US TO GET OUR FLU SHOTS. read more

CVS Pharmacy - Amy at CVS PHARMACY explain All 6 of my Prescriptions, How,When,Why I must read the Direction. - Drugstores Near Me - GARDENA, California

I had a very bad experience with the clerk at a register I bought some glasses at another cvs I came to this location to return em cause my father said it was not the right glasses, the manager was very rude and disrespectful her name was Erica stated I can't return em cause I don't have an receipt. That's not policy if I didn't have the receipt I was suppose to get store credit read more

I have been coming here for years for my Rx and never had a problem. The app told me that today was my last day to pick up my Rx, so I went in at 1830ish. Apparently they had already returned the medication due to operating on a 24hr timeline. I was upset and embarrassed to even ask for a manager, but I really needed my refill. Enter AMY NGUYEN, easily one of your best employees. She explained the situation, eased my tension, and offered a solution in a pleasant and professional manner all within one breath. If she's not already lead pharmacist, make her so. Amy then deferred me to KAREN to ring me up. Amy shook my nerves off, and then Karen elevated that and made me laugh and smile. Karen is genuinely kind, knowledgeable, and makes checking out feel like shopping with a friend. Ensure that Amy and Karen are being taken care of, because they go at great lengths to keep your customers happy. read more

This CVS Pharmacy is on the corner of Western Avenue and W. Redondo Beach Boulevard. You should find your parking spot without any difficulties anytime during the day as there is a medium-sized parking lot adjacent to the store. This store is open 24/7! It may be a convenient place for those who need to pick up their prescription drug as you can pick it up any time during the day. The place is well-kept; however, the service you receive may depend on the staff. As such, this may be a good place to shop if you know your required item, and you also know where your item is stored at the store. Simply put, a chance of you being satisfied will increase when your conversation with their staff is kept to minimum. read more

CVS Pharmacy - the front of a cvs pharmacy - Drugstores Near Me - GARDENA, California

This pharmacy comes through in the clutch when you need to make a pit stop for medicine and other goodies. Plenty of selection. Also close to restaurants and shops. Not far from major freeways. Another option besides going to the nearest 7 Eleven. I highly recommend this store if you need any medicine, snacks or non grocery items. read more

always be prepared to wait. Even if you were contacted with confirmation that your medication is ready. The majority of the staff is hostile. They do not greet you even after you greet them. They do not smile. 1.Always a wait 2. Do not attempt the drive thru the wait will be longer 3. always out of medication. Try Costo instead. Thank me later or another location. read more

Went in to make purchase girl ar registered busy talking to other else where. I went by price on shelf so when she rand up item it rung up less which I didn't know. I handed her coupon which was reduced cost of my item if I knew item was marked down I would of purchased another. She didn't give me an opportunity to do so. No customer service skills of any. I have yo strength every penny I have and I should of been given that chance to take advantage of that coupon. Very turned off by this young lady and her disinterest in my transaction. read more

I had a necessary medication called in (SNRI). Took a week to get it filled, which was stupid and excessive. The pharmacy here completely sucks and could be better. It shouldnt take as long as it did to get a medication called in. The place is not good and I'd recommend going to a different pharamacy. read more

This pharmacy is horrible. Serious lack of communication. They refill prescriptions that you don't need.

This is the worst pharmacy. They pick up the phone lines and hang up on customers. They are rude and try to boss customers around. Particularly Valeria is rude and disrespectful cutting in on my conversation while I'm waiting for her to complete my order. She makes dumb comments like, " as you know we are on back order", no I do not know because no one has called to inform me. She later calls me up tells me my prescription is ready, when in fact it wasn't, and has me wait for a longer period of time. I will follow through and ensure this horrible experience doesn't fall on deaf ear. This will not be the only place I share my very distasteful experience. It is very unfortunate that it wound be to no one's surprise that this pharmacy has a long standing history of providing the worst service not only in having the prescriptions, but even more disappointing is that they have no customer service skills. read more

So I've been coming to this CVS for over 20 years and tonight I met a new manager with Long Black Hair at 11:30pm On Tuesday, May 14th, of 2024. She was not very helpful, she made her own new rules, and gave me a lot of attitude making me feel very unwelcomed. I even asked her to please open the restroom for me and she said it was closed. It has NEVER been closed especially while it is not only a Pharmacy, a place that is looked upon to help their customers feel safe, comfortable, and better but also the fact that it is a 24 Hour PUBLIC Store to ALL Customers whom have the right to shop at any time while feeling safe and welcomed nicely. This is our Home too & if we want to shop in peace these are the type of places we should be feeling best to walk inside of. I've never had a problem with anyone that has been working there for over 20 years. Everyone else has been very nice, very helpful, and very informative. As a Local Resident speaking for myself and others, we should be allowed to feel welcomed & safe with Nice & Good Employees. Get those bad attitudes on check before clocking in to HELP Customers in need of HELP. read more

CVS Pharmacy - Drugstores Near Me - GARDENA, California

Pulled up in the drive thru area, 4 cars in front of me, so it took a bit to get to the drive up window. Overall the wait wasn't bad and when I was helped the service was friendly and fast. read more

This place it's most of the time therefore I would think they would have more people at the Pharmacy but instead they only have ONE person for the pick up line. As soon as I got there I saw the frustration on people faces after 20 minutes I understood why. The person at the cashier (pick up area) did not look happy at all and I completely understand why she could be in a bad mood. I think management should do a better job and have at least one more person helping customers and don't allow the likes to get so damn long. read more

CVS Pharmacy - It is 8:50pm and this place is very busy, why do they only have one person at the pick up area? - Drugstores Near Me - GARDENA, California

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People working with the public specially in pharmacy should not be working if they are going to have fck up attitude or rude to people. People come in sick all the time the last thing they need is someone not helping or being rude and mean. If you aren't able to help don't make the situation worse and let someone else help them. I've seen a Pharmacy tech by the name of Nancy be rude and disrespectful countless of times with different people. Something needs to change. CVS please do better her people skills need improvement and have more compasión. read more

Probably the worst CVS location I've ever been to. You have to wait minimum 20 mins for someone to come by and help you grab a product that's locked away and god forbid you press the button more than once, they act like they're doing you a favor by coming to assist you. read more

Only person in the drive thru for the pharmacy and it's been about 20 minutes before someone acknowledges us. Picking up prescriptions here always takes so long. I don't know if they're just understaffed or just slow but there's no reason I need to be the only person in the drive thru for over half an hour read more

I'm sure all the employees here are great people, but the way this CVS organizes its vaccine system is a moronic disorganized mess. First of all, there are no signs or any directions on what to do or where to go to get the shots. Secondly, you have to wait in line to ask where to go. Thirdly, there is no separate room to get your shots, they just have a small bedroom partition that is not private and they set that up in one of the aisles. Finally, when you arrive, there is first come first serve no matter if you made an appointment or not. Complete disorganization. It's systems like these that make me consider not getting vaccinated. read more