They closed early without warning and were unhelpful when I called, stating only that they couldn't reopen the registers

Made an appointment for a vaccination and got multiple texts confirming -- when I got there was told that the vax was past its sell-by! So I had to make another appointment. Turns out that the auto-appointment system doesn't check in with the site to insure that they can serve customers. Went back 2 weeks later and all was well, except for a slight chip on my shoulder (get it?). For a smallish CVS it's understaffed and could use a refresh. read more

I went to this cvs pharmacy again today, and the same girl who was rude to me and sold my daughter medicine she was too young to obtain was sitting on a chair, on her phone, reading a magazine, and again gave me a mean look and wouldn't help me. Why does the manager allow employees to sit around and ignore customers like this? I'm going to call corporate if I see this behavior again from this girl! read more

The most unfriendly people ever. The pharmacy staff lack personality; you'd think they'd be kind given their position. The store is a mess and down right dirty. Not much more to say. read more

See all

My partner needed to transfer his prescriptions for depression. Even though the receiving pharmacy is the one who is supposed to call the prior pharmacy, Isabella in the pharmacy lied for over two weeks, forcing him into withdrawals. When he told her this needed to be resolved because he is suicidal and anxiety ridden, she laughed and walked away. She lied repeatedly, hung up when he called, told him his prescription was expired when that is not the truth. We called and left messages that were never returned. Isabella systematically and intentionally refused to do her job which risked his life. Isabella needs to be stopped before she causes irreversible damage. read more

My in-person experience was top notch today. Specifically in the pharmacy, staff member Morgan was giving exceptional customer service. I observed her helping a couple who did not speak English find the correct medication on the shelves for their young son. Then she efficiently took care of my prescription concerns. Friendly and knowledgable, it was a pleasure to interact with her. read more

Never answer the phone, takes forever when you're there, and they gave me the wrong dosage of my medicine that was clearly labeled from the doctor. If I was not paying attention I would could have gotten hurt. read more

The Great Barrington CVS is perhaps the best example of mega chain pharmacies contributing to the decline in quality of life. After suffocating and destroying all our local pharmacies that employed pharmacists who actually interacted with and knew their customers, CVS became the 800 pound gorilla. This CVS however is one of the worst. Their pharmacists might as well be robots. They do as little as possible to solve insurance and prescription issues. When they say they will contact you it takes the form of a robo call. Sometimes these automated calls continue daily at odd hours even after the issue has been resolved. One of the pharmacists, Tatiana, told me my medication was out of stock. When I persisted and told her it had been phoned in a week ago, she suddenly found a supply and filled it. So this is health care in the 21st century? Steer clear of this CVS at least. read more

If you need to buy toiletries, this place is fine and the front counter people are nice. If you have to get anything from the pharmacy, choose a different one. Service is both abysmal and unpleasant. Things that you have been texted are ready are not. You wait in long lines to be told this and then told to wait in another line to find out why. And I don't mean this once happened to me. Many many times- I have switched but I still have to go for my parents. Simply the worst. read more

I wish I could give this pharmacy zero stars. Nobody ever answers the phone at the pharmacy for prescriptions. You can wait 30 minutes and then have to hang up. Even doctors and other pharmacies can't get through. Bring your business to Walgreens--they always answer the phone within a minute of your calling. CVS is the worst. read more