I finally had my appointment. I'm am so glad I waited. The office was huge. The staff was very…read morehelpful. And my eye appointment was above satisfactory. Quick and simple. I would definitely recommend this Eye Center in Pittsfield.

Seniors beware. This center will not inform you that…read morecertain procedures are not paid for by medicare. "Refractions" otherwise known as vision tests are not covered. I do not need glasses so do not need this test. It was done with out asking me if I wanted it and then...I was charged for it. $40. So a surprise $40 charge for something I did not need, want or ask for. An obvious mistake on the part of the staff, right? Well the billing department thinks not . I was told I should have reviewed the huge book Medicare sends with my benefits and I would have seen that refractions are not paid for. Had I looked through those hundreds of pages I would not have understood anyway as I only recently learned the word. I have never needed these tests. Nor does anyone who does want a new prescription. Nobody even apologized. While the doctor and assistant were pleasant, the support staff (billing, those who work the desk and the phone) are the opposite. We seniors deserve more respect. Instead it seems Berkshire Eye Center staff is more concerned about making money than patients.

I will not go to this Doctor again. Cold personality, long wait for an appointment that I was on…read moretime for, and most importantly I felt like I had to jump through hoops just to get my contact lens prescription. In my old hometown I was so used to a doctor with a pleasant demeanor, and this was just not a comfortable atmosphere. I didnt feel like anyone was friendly here, not even the receptionist at the front desk.

Dr. David Kay was shockingly rude to me. When I asked him eye-related questions he acted as if I…read morewas threatening his ego and gave rude, unhelpful answers. I got the sense he got a sick satisfaction from trying to make people feel stupid. I will never return and I suggest you never visit.

I had the great luck to walk into Luxe Optique when Optician Apprentice Robert was there. I was…read morevisiting Hudson briefly from California and the temple of my frames had just broken off. With no spare glasses in tow and not enough time to get a new pair shipped in, I would have to walk around with ridiculously lopsided frames. Robert examined my glasses and miraculously found an old pair of the same frame (this is a somewhat rare, German frame) in the back of the shop and took that temple and attached it to my glasses. He saved my sight and my trip. His quick thinking, resourcefulness, and customer service were just remarkable. This shop has "big city" style in terms of its frame selection but small town kindness and care. It is truly one of a kind. I can't wait to return to shop for new frames, and I hope Robert will be available to guide me through the excellent and wide selection of styles.

Glasses certainly weren't inexpensive, but they have an impressive, unique selection of frames and…read more5 star service. If you want a boutique, full service experience, that's what you will get for your dollars!

New to the area and Canaan Vision Center was recommended as I needed my reading glasses repaired…read more I went and was so impressed w Paul, O.D., that I will also be getting new prescription sunglasses from him. Impressive professional. Highly recommended.

I schedule a same day appointment to check a sudden change in my vision. Dr Caruso listened…read morecarefully, made a very thorough exam and found that it was a large but harmless floater. I was very satisfied with the speed in which I received the appointment, Dr Caruso's careful exam, and her caring attitude.

I just had a fantastic experience at DiNapoli Opticians. I had an emergency situation. I broke my…read moreglasses and asked if I could get an appointment right away. Within a half an hour I was in the chair getting an eye exam. The eye doctor was pleasant, and very helpful answering questions. Then magic happened. Phil AJ and Lisa answered every question fitted and sold me a pair of frames that was perfect. They really went out of their way to make sure I was comfortable, happy and well satisfied. It's very rare that I write a review, especially in the parking lot of a store I just visited. But I am that impressed and wanted to give them the recognition they deserved. Thank you DiNapoli. I saw a sign in the store that said celebrating 80 years. Now I know why.

Terrible business. Do not answer their phones. Do not reply to emails. Impossible to find out what…read moretheir prices are on something as simple as a routine exam. Reading the reviews I'm glad I didn't make an appointment.

Please get rid of the damn AI Assistant crap. I don't know when it was put in, but I really detest…read moreit. I don't want a call back four hours later, which I unfortunately happened to also miss. Only for me to call back again and get the AI Assistant. When I call, I want to talk with a ****ing person, not an AI chat bot, and preferably at the time I am calling.

I had my first exam with Dr. Hashim. My visit was for red eye. He got me right in. I didn't have…read moreto wait for an hour. (Yea!). He fixed my problem. I have returned to him for an exam and found him to be very patient and thorough. He is my doctor!!!

From the owner: Joseph D. Hashim O.D. Provides Eye Exams, Contact Lenses, Eye Glasses, Laser Vision Consultation,…read moreAnd Full Optometrist Services To The Pittsfield, MA Area.

Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!