Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

Worst pharmacy ever. Doesn't open on time. Prescriptions are never ready. Horrible service. Do…read moreyourself a favor and find a new pharmacy.

The druggist lies to you about having your prescription and when you wait a day for delivery, they…read moredo not have it. I have been lied to by 3 different pharmacies and am tired of it! Give your people some help. 30 minutes to 2 hours is too long to wait when you are there to pay and the pharmacist is filling called in prescriptions!

Sadly the fountain shop located inside GVD closed down 2 years ago. I was SO looking forward to a…read moregood burger and fries during my visit today (06/10/25). I would have even got a milkshake. Why not?! The older gentleman who broke this disappointing news was very nice. I browsed around a bit but didn't purchase anything. Green Valley Drug looks to be a staple in area and I love the nostalgic atmosphere it offers.

I stopped in here for a quick burger after waiting in line for a while for my tag renewal next…read moredoor. I have lived in Hoover my entire life, and somehow never walked into this place. Friends on social media kept talking about how great it was, so I had to give it a shot. I ordered a bacon cheeseburger, fries, and a chocolate shake....and none of them missed the mark. This was a great griddle top cooked burger with all the fixings. The fries were good, but nothing overwhelming. But man....that shake. They use Blue Bell ice cream and serve it with a straw and a spoon. You may or may not need the spoon, but you will not be disappointed with that shake. Overall it was a good experience. It is a place that obviously has its fair share of regulars, and I wouldn't necessarily stop by if you're in a hurry. It's a great place to sit and relax, maybe meet some new people in the community, and enjoy

Amy in the pharmacy, along with the other staff members, were very friendly and helped assist me…read morewith all my needs.

Sorry CVS, but in your pursuit of cost cutting you have once again shown the customer how little…read moreactual customer service matters to you. A customer shouldn't EVER have to experience the automated phone system you are using. It is the worst call in experience I have ever had. The fact that you cannot ask for an operator, the pharmacist, or anyone for that matter is horrible. I spent 17 minutes attempting to get a hold of someone in the pharmacy. 9 minutes just on the automated side. And in the end I was hung up on. Gone are the days when people choosing to spend their money and bringing their business to you actually mattered. Service shouldn't just be something you say and try to dishonestly sell to customers..... it should be a business model you pursue, because happy customers should matter. If a restaurant treated you this way you would never go back....

I have shopped this location on several occasions. I was looking for a particular item. I have…read morelearned during this pandemic to check a store's app to see if an item is in stock before heading out. No guarantee but when I arrived at this location, the store had what I was looking for in the exact quantity that was listed. Of course, they limit you but two was all I needed. Cashier was very pleasant and the store was clean.

It's amazing since I called corporate that the reviews on Google went from 2.5 too 3.2…read more Bad customer service and retaillatory practices when you hold them accountable. You are to be absolutely fine with 1hr and min. wait times, even when you called 4 days ahead and the machine calls you consistently and tell you it's ready. Only 2 people you can count on and that's Natalie and Amber.

Yay! This pharmacy is great!…read more I need a new COVID immunization, and tried another pharmacy that wouldn't take my insurance. Ironically, they accept the exact insurance for my spouse... So, I came here. No problem! I received quick service. The medical personnel was quick, efficient, and friendly. I will be switching to Walgreens from CVS. Far better experience!

Slowest Walgreens in ALABAMA. I recommend driving to…read moreHOOVER-BHM instead of wasting 15-30 minutes in the DRIVE THRU.

The pharmacist was horrible!! He was rude and didn't want to help me or any other customer. I…read morewitnessed him ignoring people in the drive thru while I was in the store. My prescription was sent to the location three times with the nurse sending me confirmation that it was delivered successfully but Jake said he didn't have it. He didn't want to fill my prescription or do his job because I overheard him tell the pharmacy tech he wasn't taking any new prescriptions. He was despicable and I won't ever be back to this location.

How can a drug store and an insurance company CVS Caremark be run by the same company…read more More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .