Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

I've visited this location a few times now, and overall, I've gotten the impression that some of…read morethe employees don't particularly enjoy their jobs. At times, interactions have felt a bit rushed or as though assisting customers is more of an inconvenience than a priority. That said, during my most recent visit, I had a completely different experience that truly stood out. I was searching for a specific item and couldn't find it, so I asked an employee who was in the middle of stocking shelves for help. Instead of just pointing me in the right direction, she walked me over to the exact spot and showed me the product herself. She went even further by offering helpful advice, sharing that a family member had used the pre-surgical cleanser and accidentally ruined a washcloth, so she recommended using an older one. It was such a thoughtful and genuine moment of care, and I really appreciated her going the extra mile. I made sure to check her name badge so I could recognize her here. Her name was Nicole. I'm hopeful that more of the team can take a page from Nicole's approach. That level of attentiveness and kindness truly makes a difference in the customer experience.

Ridiculous. Spoke to pharmacist, yet prescription isn't ready. It was supposed to be ready…read moreyesterday. Moving to Amazon. Enough is enough.

Male pharmacist refuses to fill Rx based on his personal preferences, then attempts to lie about it…read moreto customers. He is the judge and jury & he will make that choice for the customer while knowing nothing about the circumstances. It is truly unethical and grotesque. Very thankful that 99% of pharmacists are ethical, and perform their jobs without including personal biases. But you won't find that at the Inverness store. This pharmacist has a history of such actions, including lying to prescribers about whether meds can be ordered, and refusing to stock meds despite having been requested by legitimate providers who verify authenticity of the prescriptions. Highly recommend avoiding this location

While visiting relatives in the area; we stopped in here, to purchase some gift cards…read more The store appears clean and well-maintained; with the usual selection of items from which to choose, one expects at this type of establishment. The staff person we encountered was very helpful, attentive and accommodating in our finding and purchasing of the gift cards. (Sorry we didn't get his name.) This location is a solid representative for the franchise.

The pharmacist was horrible!! He was rude and didn't want to help me or any other customer. I…read morewitnessed him ignoring people in the drive thru while I was in the store. My prescription was sent to the location three times with the nurse sending me confirmation that it was delivered successfully but Jake said he didn't have it. He didn't want to fill my prescription or do his job because I overheard him tell the pharmacy tech he wasn't taking any new prescriptions. He was despicable and I won't ever be back to this location.

How can a drug store and an insurance company CVS Caremark be run by the same company…read more More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .

This was one of my more time consuming trips to a drugstore. I expect to be in and out pretty quick…read moreas do most customers. The cashier was slow and needed assistance in the checkout process. I will say however they did have the brand of organic body wash I wanted in stock that no where else around here carries so I do appreciate that. As for other purchases? I'll probably stick to other locations and drugstores.

This store allows employees who are not handicapped to park in the front door handicapped spot…read morewithout a tag or sticker. The employee, when I complained, said in a surly, snarly and sullen tone: "That's mine. What's it to you?" When I called to complain I was connected to someone identified as the store manager, Kim, who promised to call me back in 2 hours but never did. I filled out a complaint form at Walgreenslistens.com and asked them to contact me but they haven't. I moved my prescriptions from there because of ineptitude and errors and delays. In all respects the store seems to be very poorly managed with no regard for customer service or satisfaction and has discourteous personnel. Avoid at all costs.

It's amazing since I called corporate that the reviews on Google went from 2.5 too 3.2…read more Bad customer service and retaillatory practices when you hold them accountable. You are to be absolutely fine with 1hr and min. wait times, even when you called 4 days ahead and the machine calls you consistently and tell you it's ready. Only 2 people you can count on and that's Natalie and Amber.

I have shopped this location on several occasions. I was looking for a particular item. I have…read morelearned during this pandemic to check a store's app to see if an item is in stock before heading out. No guarantee but when I arrived at this location, the store had what I was looking for in the exact quantity that was listed. Of course, they limit you but two was all I needed. Cashier was very pleasant and the store was clean.

Sam's same day delivery orders are so convenient and have been accurate so far. The store itself…read morehas been decent the last couple of times I have visited. Well stocked, pretty clean, several workers around if you need assistance. The bathrooms and people parking in pick up that are shopping tend to be the issues I have here.

I order same day delivery from Sam's Club almost weekly now. My orders are always accurate and…read moredelivered within the expected delivery window -- typically on the front end. Today I needed some utility bins and added sushi & a kale salad to satisfy some food cravings. All was delivered with care. I appreciate the convenience!

These guys are just the best! Have been with them since they opened. We moved down South Shades…read moreCrest. So I moved us to Publix! What a mistake. It's a bit of a drive but I went right back. they are friendly, incredibly knowledgeable and I think they just care about their patients. You're never a number or ignored if people are busy. Oh and their sundries and gifts are just the best.

Waited almost 30 minutes to get a B12 shot. Not a particularly friendly atmosphere. I like to…read moresupport local business. I'll drive farther to use Liberty Park Pharmacy where I've never had a problem at all

As soon as I walked in a young lady approached me asking what I was looking for, NEXIUM and Tums -…read moreshe directed me to the exact right place and I was out of there in a flash - my ultimate goal achieved!

Despite this store mostly being empty when I stop by, you can barely find an associate most times…read more It seems there's only one on staff at a time and they could be in any random place when you need assistance. Inventory here also isn't great. I've stopped by for non medicinal items like pantyhose and bug spray and couldn't find either.