The store is worn out with debris on the floor and shelf stock in sections displaced. The pharmacy staff sometimes gets RX orders requiring mixing drug ingredients partially filled because they lack the ingredients but don't communicate the issue to the customer unless the customer inquires. read more

Where do I start..... They have someone at the front always ready to greet you. The staff are nice. The store is organized. I wish they would get rid of the carpet. The pharmacy can be an extended wait. If you don't wait your the first person of the day! They are always fully staffed in the pharmacy, but it is still wait or line. The pharmacy techs provide basic customer service. There is plenty of parking. The hours of operation are confusing! The door says new hours open at 7, but they open at 8. The prices are high. There is a target nearby and other stores open extended hours. Prices aren't in comparison to these places, but if I'm sick and don't feel like going anywhere I will take what I can here. The nurse in house changes daily. Check to ensure your insurance covers this their policies and insurance providers have changed. Over it's a decent experience. Enjoy. read more

CVS Pharmacy - Drugstores Near Me - MATTHEWS, North Carolina

This review is for the Minute Clinic, and Nicole Kramer! I've had two appointments here the past couple times I've been sick and Nicole has been nothing but amazing when in her care! The health hub at this CVS is always clean and enough room where you don't feel like you're hovering over other sick patients. Nicole takes times to explain what she's doing and why she's doing it, and takes extra precautions when explaining medications! If you need a fast appointment if you're under the weather, go see Nicole! read more

Worst customer service known to man. Front desk worker demands I go to self checkout (he was helping no one). Then proceeds to yell at me to stop doing the items so fast because it was jamming its incompetent, slow system. Worst experience ever. Run from this place! read more

As much as I love shopping at CVS I am always amazed at how disgusting their bathrooms are. This was a pretty nice Cvs in that it wasn't crowded. Everything was well spaced and with plenty of room to walk. But I went into use the bathroom and it was just disgusting. I can't believe how many CVS stores I have been in in the bathrooms have been gross. I certainly don't want to be buying my prescriptions in a store that is the sturdy. read more

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This location is always busy and the staff does their best, however there is always a line at the front checkout. Pharmacy is efficient and I am seen in a timely fashion at the minute clinic. All the staff is friendly and knowledgeable. read more

Ravi is amazing at helping people with prescriptions..!! Great customer service 6/30/21

I arrived at the pharmacy 5 minutes before the pharmacy closed for lunch. I waited 5 minutes and after five minutes the girl says, we're closing. I say that I've been standing here for 5 minutes, she says no you just came. The girl who worked was just talking and doing nothing. The manager's name was Natalie. 0 stars , everybody is so rude read more

Don't know what has happen at this place, but since they have changed all personnel at the Pharmacy they have went from top-notch to the bottom of the barrel. They are very slow, higher than Harris Tetter and can come off with a little attitude. I hope they can get better personnel and get back to being a trusted Pharmacy. Look at recent reviews and see how they have really went down hill in the last year. read more

Not sure if this is because the pharmacy is so busy all the time since it's in a great location, but I've experience some pretty long wait times and some pharmacists and technicians that seem to have no patience and a short fuse. I've only had one decent experience and that was at 8am when no one was in the store. I'll try to go early in the morning more often. :( read more

Just went through the drive thru pharmacy and the lady working the drive thru tried to steal my husband's debit card. Said "oh I saw it drop" and we know for a fact she didn't give it to us; come to find out it was in her back pocket. Will never be back here. And for them to argue with us saying she gave it back is bullshit. Never again! read more

the drive thru for pharmacy takes literally an hour. i was the third car in line, it took 20 minutes per person. i couldn't waste any more gas sitting in line so i go inside. another 20 mins. the slowest pharmacy i've ever been to. and the workers don't care. read more

Waited on hold 4x with the pharmacy two days in a row and after 20 minutes each time I was disconnected. After speaking with the front counter for 3 seconds he just said they're busy and sent me back on hold again with no effort to help whatsoever. This was all because my regular CVS has been out of my medication I need for over a week. Its not the first time I've had issues with this company. If I had a choice I would go somewhere else. read more

I would give this pharmacy 0 stars if I could. They NEVER answer the phone and take FOREVER to fill prescriptions. They've hung up on me before after I waiting for 20+ minutes to get through. Do yourself a favor and go elsewhere. read more

This location absolutely sucks. They are so slow, they lose prescriptions, they do not notify you if drugs are not available. Moving my family's business read more

I usually have a simple pick up and go for my prescription. Today, Spencer the pharmacist, or pharmacist assistant... gave horrible service today. I UNDERSTAND dealing with a bunch of customers and a long line gets very frustrating but you get PAID to deal with that. If you can't deal with that and have decent customer service and not throw someone's medication at them because you're "frustrated" then you're in the wrong career field. I understand an attitude at the most but throwing someone's prescription at them? We're all frustrated just like you were, having to wait in a long line for medicine that we need. Not only that you didn't even do the standard protocol for someone picking up someone else's medicine.... you ALWAYS check their Identification. read more

Last time I was here they had my medicine ready for pick up right when I got out of the Doctor. I was literally in and out. I was probably their first costumer of the day but was still very satisfied. Thanks :) read more

Good place to shop for your basic needs I come every other day and never leave disappointed, but I will say certain things are a little more pricy compared to other places read more

If I could ZERO STARS, I would!! I Literally just waited for over 45 minutes & in line, THREE SEPARATE TIMES!! There were plenty of pharmacists & I went to the drive through to be told that my prescription would be 10 more minutes. As soon as I pulled one car length away, I got an auto phone call, from CVS, that my prescription WAS ready. Went into the store because now there are 5 cars behind me & waited AGAIN & was made to go to the back of the line TWO MORE TIMES!!??? UNBELIEVABLE!! And the tech who did finally check me out was snippy & short AT BEST!! Horrible & will never go there again!! read more

I don't want to waste my time on writing a lengthy review, I'll be short like the pharmacists here at the Matthews location.

The staff here is very friendly, I guess I am kind of a regular, I stop in about every other day and know most of the employees by name. There are some long waits sometimes but I see past it because I am treated like a valued customer every time! read more

This CVS pharmacy is the absolute worst. I have not had a single time that I've tried to get something filled here that something has not gone wrong. I've had them call me to tell me my prescription is ready, but it wasn't (happened twice), give me the wrong prescription (right name - wrong meds) and had them tell me that they have never heard of the (common) medication I was getting a prescription for. They are slow, incompetent and rude. I wish my insurance accepted prescriptions to be filled ANYWHERE but CVS. Do not get your prescriptions filled here. read more

I moved over in this area around December 2012. It's a pretty good location, and it gets busy during the day. They have almost everything that you need for one of those "Crap I just ran out of paper towels" kind of days. The customer service is pretty average, so that's always a plus. I'll make sure to keep coming back! read more

The staff inside the pharmacy are lazy and unhelpful. All they had to do was walk a couple of steps to the Minute Clinic to ask them if they had anymore pediatric flu vaccines left (Minute Clinic's phone does not accept outside calls) but they refused to do it. They have a lot to learn about customer service. read more