Terrible service. No one wanted to help and was told to use the monitor. They have none of their…read morepopular items that were once on the menu. The whole company has went down hill in the last few years.

Yeserday, Saturday afternoon, was my first time at a Steak 'n Shake…read more It was awesome. Love love love their food; very fresh - and the servicce was awesome. Had Double Stakburger w/ Cheese Fand Fries adn a side order of Onion Rungs. Al yum! We had 9 people in our party. Some are blind, and we all wanted to pay separate. The person who took our orders was incredibly patient adn sweet. She and others along the way made sure we had what we needed and were doing well. Also an extra thank you to Brandy for going above and beyond. :) Great service ladies, and great food. Bravo Steak 'n Shake!

I paid delivery to get a CHICKENLESS spicy chicken sandwich. I even paid EXTRA FOR BACON,LETTUCE…read moreand TOMATO . I call the store and get the "I'm sorry" from the manager. Spent $38 dollars for meals and delivery for 2 people including tip. Only to get NO DINNER FOR MYSELF BECAUSE SOME NITWIT COULDN'T MAKE A DAMN SANDWICH. I can't even blame the uber guy, this is entirely on THE STORE. NOT EVERYONE DRIVES SO THEY USE DELIVERY SERVICES. This store has gone down considerably. This isn't the first time Ive had a problem with them. But it will be my last. Find a different location to go to. This one sucks.

I decided to dine in today. Service was friendly and fast and their dining room was clean…read more Order: Chicken minis with extra honey butter and a yogurt parfait. The honey butter is food crack, it's soo good it's addicting!

Memorial Day Weekend 5/25/25 This place is always hit or…read moremiss..lately it's been a miss with orders missing and missing toppings... and getting orders wrong.... Woooooo it's a party inside all the time. Maybe less singing, dancing and partying and more working.... What a mess of a place!

This place is well run, has sit down eating inside and the staff genuinely tries to make your…read moreexperience satisfying. We went to 4 restaurants, all the had waits, and decided to settle for this restaurant. Won't make the same mistake again. Everything was delicious, we were served at our tables with condiments and plastic ware and napkins and thanked for our patronage. Will return, great staff!

I went there as I was in a hurry to get my car from servicing and I needed to grab some lunch on…read morethe way. I got the Greek salad with grilled chicken. It was fantastic. I always know that their chicken is going to taste fantastic. It is the great compliment to the salad and I love their Greek dressing. They were ready for me when I got there as I ordered it to go. The inside was clean and it looked like they had plenty of service staff to take care of customers.

Always great food and awesome service with smile, above the rest must go to !!!!! Better than other…read moreShowmars i been tooooo

Food is always amazing here! If you haven't tried Cheats you are missing out!…read more 2 locations in CLT! Stop by

Very underwhelming for the pricepoint tbh; I could understand a $2 upcharge for adding fries but…read morefor not getting a bun and jut putting the meat over the fries, it was a bit much. Wait time was crazy because (even tho they confirmed my order and my name with me 2x before I paid) they somehow switched my order w/another person's...and I'm not sure if I hadn't gone up to the window after waiting !5+mins to find out wth was going on if I would have ever gotten my order? I had the buffalo chicken over fries and a cheerwine, and that somehow came to $19 w/tax and tip...for a counter service outdoor seating order. It's like a glorified brick n mortar food truck if I'm being honest. My friends who had ordered just before me were already done eating by the time my food was even ready. Again, very underwhelming. But, at least the fries were semi-decent. The one thing this place had going for it as the staff (even after the f-up w/my order, which honestly, they should have comped me for at that point). The girl taking the orders was nice and I got a free refill. Poor girl was rushed cuz the line was nonstop. The other thing I didn't get was they have no restroom to speak of, not even a port-o-potty and they pawn u off to Villani's across the way. There wasn't even any sanitizer out either. Not sure how legal it is to not have any sort of facilities if you have places for people to sit and eat? In any case, first and last time here...much better places to drop $20 on a faster better quality meal in town.

Old time diner. They have a drive-thru as well as a call in order section of the restaurant. You…read moreare also able to eat inside or on their outside patio as well. Got their chicken tender plate with coleslaw and fries. It was pretty good. Tenders were a bit soggy though. Not my favorite. Their coleslaw was VERY vinegar-y and NOT my favorite at all. Their burger was very tasty though and so were their onion rings. I would return just to get that but I wouldn't go out of my way either.

Came here the other night ant got the big boy with fries and onion rings. My mom got the fish…read moreplatter. Everything was so good. My burger was so feeling and the fries came out hot and perfect with ranch and hot sauce. The onion rings were so good with hot sauce and ranch.

Ordered the Raven's blood black cherry swirl vanilla frosty as part of the Wednesday meal & was not…read moredisappointed. Cashier was friendly & drive thru was quick which is always a major plus, even if not in a hurry. Didn't notice any litter or smell of garbage which was satisfying as well. Would reorder in the near future.

Not good trying to contact store and can not receive the correct phone number in Bouttee My order…read morewas completely weong

This place is very spacious and clean. I went during the lunch rush abt 12:30, so took awhile for…read moremy order to be made but no biggie, I expected it. I was in the mood for a Philly so I got that with onion rings. Absolutely delish, the sub was perfect. Hot and fresh and the onion rings were crispy perfection. I got a sweet tea to drink and it was sweetened just right. I will definitely go back.

My go to checks time and time again. I have found that they are always fast with there orders and…read morekeep waiting to a min. Having a teenaged son wings and pizza are in a heavy rotation and Chex is the go to for us. The vast flavor array keeps selection from getting stagnant. The ranch is on point which is very important for my picky ranch devourer. They have specials every now and then and you can beat it when they are half price! Solid wing choice and they are all over the metro!

We wanted to try out this place for a while and finally did. We were happy that their burgers were…read moregood. Love the chips as well as the french fries. They don't have onions rings, but I get the onion crisps on the side instead of on the burger. The drinks and the shakes a really good. The staff is nice also. Service is prompt. We'll definitely go back.

Was in Matthews and wanted to try a new spot, and honestly, I was a bit disappointed. The fries…read morewere definitely the highlight though, you really can't go wrong with the hand-cut fries. Crispy just how I like them. The cashier wasn't very friendly, but maybe they were just having a bad day. Still, if I tell you it's my first time there, I'd think that's an opportunity to explain the menu or how the burgers work. Instead, I just ended up saying, "Give me a bacon cheeseburger." Now, the young woman who brought out my food had great customer service, so again, maybe the cashier was just off that day. As for the burger itself, it was way too salty for my taste. They do have some pretty good juices that I think are made in-house, which was a plus. But overall, the prices didn't feel worth it to me. I honestly could've gone to Chili's, gotten a better burger and an appetizer, and still spent about $8 less. I probably won't be back unless someone convinces me I just caught them on a bad day.

They just not as slow as the albemarle location. Service…read morestill slow as hell but not as bad as others

the food is usually good. It's consistent and I don't think my order is often wrong at this…read morelocation, but my GOD are they slow. I don't know why this location out of all of the other ones around here is so bad. I can spend upwards of a half hour in line. people in line here will often leave, giving up because it takes so long