We happened to stop in at Smithgall's Pharmacy during our recent Lancaster outing, primarily for…read morenon-pharmacy purposes. Smithgall's is probably one of the few surviving non-chain neighborhood pharmacies. It's a typical corner store in a residential area, with beautifully restored older homes. It's the opposite of a big box chain. Smaller selection, however I saw products (Sea Breeze!) that I haven't seen in a store. This may be because the shelves are not jammed with stuff. No self checkout. The staff are lovely and welcoming. The woman at the counter answered questions with cheer, and quickly checked customers out. The prices were...reasonable. A 20 oz bottle of soda cost $1.50 for example, which is on par with others. It's just a lovely place, and I'm sure we'll stop in next time we're in Lancaster, even if it's out of the way.

Service is outstanding...I've never even had to stand in line! Always fill my medicine on time...at…read moreCVS I never get my refills or new scripts filled when they are due

Easily found what I was looking for and paid much less than what cvs or rite aid charge. Phamacy…read morewas Well stocked and easy to navigate through...

Last time was there to pick up a prescription I saw the pharmacist drop the bottle that my pills…read morewere going to be going into onto the floor and she ended up opening it up and using it and put my medication in it. I called her out on it and I told her to forget it and I reported her to the state. Don't bother going there of those people are as crooked as a side winding snake. Very expensive place to go also

Sent email explaining trouble for deliveries. Got a call was not home, so called next morning to…read moreask for someone specific. I called, got a woman and asked for the person on the voicemail. The woman NOT the one I was supposed to get, started yelling at me why I didn't answer the phone the day before about getting delivery. (I do NOT have a cell phone and I think this (they) person thought I did. I was a bit ruffled at getting yelled at. I proceeded to say (and I bet nobody HEARD what I said) only this woman. I said I have LIFE TO LIVE, I have to grocery shop, doctors appointments and other things to do. NOW that is what I said and unless it was on speakerphone NOBODY else heard this. Her response in a nasty tone was.... THIS IS GOING TO BE A PROBLEM. So I hung up. Why? I said I HAVE LIFE TO LIVE and she was telling me that WAS GOING TO BE A PROBLEM. I never, NEVER expected a HEALTH CARE PROFESSIONAL to tell someone that my LIFE WAS A PROBLEM. i am disabled and have problems moving around. This is how they treat disabled people? The list of medications would give a picture of what ailments I have but that did not matter. I tried to make sure by email that we could all be on the same page. This did not matter to that woman. She yelled at me. She said my life did not matter. It is more important getting my medications than it is for me to live. How unwarranted. How sick. Also has ANYONE heard that delivery of medication is done each and every time a prescription is filled? The very first day they delivered they tried to deliver TWICE, to me once and to Denise once. In other words, I guess their policy is once they fill a med, they deliver it. Exactly how can someone be HOME all day waiting for meds? That is why I sent the email. To get them to accumulate both mine and Denise's meds into one delivery day, a day that both they and we agreed upon. That would have been fine until I got the woman who said delivery is MORE IMPORTANT THEN LIVING MY LIFE. How sad for that woman when she yells at a customer and tells them their life is not important. Maybe you will have better luck?

The folks behind the counter at Esterbrook are very cold and nasty. I've shopped there a few times…read moreand they act like they don't want to answer questions or ring up my sales. What really soured me was an incident during the height of the COVID pandemic. My friend got the COVID vaccine at Esterbrook when it was very hard to get. She was just there picking up a Rx and asked if they were giving it. Though the official answer was no, the pharmacy called her later that day to come over and get the vaccine since they had leftover that they'd have to otherwise toss. They even called her a few times after that and allowed her husband and adult children (who were not eligible at the time) to get it. My friend suggested I call them since I live just a few blocks away. I called and asked if I could get the shot should they have leftover vaccines at the end of the day. The answer was a hard NO and they refused to put me on a waiting list although they offered that alternative to my friend. I was surprised and disappointed to find this pharmacy is affiliated with West Reading Drugstore. Disappointed because two stores with the same owner could be so drastically different. I love West Reading Drugstore. The staff and pharmacists there are so friendly and helpful. I feel valued and look forward to returning. My sister comes to visit from the Midwest and she loves to go there whenever she's in town. I won't shop at Esterbrook any more.

Helpful staff and great prices when insurance is too high or won't cover the medicationread more

The rudest most unhelpful people on the planet. Who cares how cheap the medicine is. If the service…read moreis crap. I can never get my meds when I need it. They are constantly making me play phone tag back and forth with my doctor's office. There's always some kind of issue with my prescriptions. When I go to Costco. It's not worth saving the money. Plus I have to drive 45 minutes to get there. There are plenty of pharmacies around where I live and I think it's totally worth it to pay a little bit more for service with a smile! Screw Costco pharmacy literally! I've been a Costco family member for years now and it pains me to be treated so poorly. They try to act like it's my fault that they don't have my medication. I don't like to be blamed for their faults. I just need my freaking medication and I can't get it. Now. I was cold. I may have to wait three more days. This is psychiatric medication. I need it now not in 3 days. This is absolutely unacceptable. I'm going to continue to try to find a corporate number to file a complaint. I am so upset about this.

With all the recent chain shutdowns, it is so nice to have a locally owned Pharmacy to depend on!…read moreThe Staff goes out of their way to make sure that your maintenance drugs are on hand & ready when needed!

Yes, my go to place for supplements and healthy choices. Come to this location every week. There…read moreare two employees that always helps me with all my needs.

This store really is a little gem and different from the chain drug stores. I need to remember to…read morego here more often! What I like is they carry many products catering to homeopathic, natural,and organic lifestyles. Whether it be medication, beauty supplies, or food - their selection of these items are the best around. This is in addition to the normal drug store staples of beauty, drug, cosmetics, seasonal items,etc. They also have a pharmacy which I've never used. Hubby likes the fitness supplements and protein powders. Their selection of these items are pretty plentiful too. Prices are kinda all over the place, depending on the product but overall probably higher than say going to CVS. Often they will have a double page ad of coupons in the Clipper so look for it for additional savings on select items. When I was dumbfounded on where to find essential oils I found them here. Selection is fairly good although there were several I bought on ebay either because Savemart didn't carry them or the price was better. So why 4 stars and not 5? For me I hate their parking lot. The layout is poorly designed. Secondly the isles are close together and crammed. The place is usually crowded and its hard to find help. Lastly the security guy at the front door checking your purchase when you leave. Is theft that prevalent here that that's necessary?

Nicest pharmacists I've ever encountered. Willing to go above and beyond. Highly recommend!read more

This is the Hallmark Gold Crown Store. This is well worth the trip even though it is not the…read moreclosest to me. The staff is the absolute best! They treat me like they have known me for years and that was the first time I was there. I returned yesterday and the proprietor remembered that I was looking for a special kind of card... Hello in this time of me me me I thought I was the only person who did that to customers! He asked me if I needed help and gave me the help I needed and then walked away JUST LIKE I like in a salesperson!!! Refreshing no hovering it is not necessary! Love this place!

Called for med They said it was ready…read moreWent to get it They made a mistake not ready for 3 days

I noticed a strange bug bite on my arm while visiting from out of town, and wandered into McElroy…read morePharmacy in search of Benadryl. The pharmacist who helped me was amazing, and I only I wish that I had asked for her name! She took the time to educate me about the options available for treatment, as well as signs that would show a need for an antibiotics prescription instead. I so appreciate the amazing customer service; I don't live in Lilitz, but it felt like home tonight.