Most of the staff are very rude! This includes front and back. They all "seem" overworked.

On 12/9/25 at approximately 5:00pm I went to the Northampton CVS to pick up a pain medication that my doctor had just called in, after my surgery. When I arrived I was told that the medication was not available in that strength. They said they would call the doctor and get a prescription for a different strength. But by then the doctor's office was closed. They then told me I could go to the Whitehall store to pick it up. It was late plus I had a meeting to attend so I said I would pick it up the next day. On 12/10, the next day, I called the doctor's office but they were closed. I then called Northampton CVS and told them I would be picking up the prescription at the Whitehall CVS. Surprisingly I found out I was "misinformed", as I was now told I couldn't get it at the Whitehall CVS as it was non-transferable to that store! I said that I'll just get it in the original strength at the Northampton CVS, and was it shipped to the store today? Shockingly I was told that it was never ordered ... and that they could get it in 2 days! The incompetence is staggering. I had my prescriptions filled at the Northampton Rite Aid for over 35 years without a problem. When the Rite Aid closed earlier this year my prescriptions were transferred to the Northampton CVS. Alas ... lucky me! read more

Horrible customer service at the pharmacy. They do not follow proper procedures. I have had several prescriptions improperly filled. Their resolution was to give attitude. read more

If I could put a ZERO I would. The CVS in Northampton store hours are until 8pm. Unless they put a piece of paper on the door that says the store is closing at 6. My daughter knew the employees were still in there. She saw an employee come out at 605. My daughter explained that she just needed to pick up pictures for her great grandmothers funeral in the morning. The response Sorry we are closed. Terrible. I understand short staffing but customer service please. read more

Extremely poor customer service at the pharmacy. After given notice my prescriptions were ready I went to pick up prescriptions and got in line at 1:10 with 2 people ahead of me. At 1:17 gave person my GoodRx card and was told first that would only save me $8.00 and the go to lunch at 1:30 so I would need to come back in 1-1/2-2 hours so they could re-bill! I mentioned when at Giant Pharmacy it takes them a few minutes to update to a Goodrx. What customer service let us inconvenience the customer so they do not need to be inconvenienced. I gave the information to the manager and he said we could see what happened and I told him this poor customer service has been happening for at least 2 years and now I have changed plans so I do not need to use them again! read more

Been going to CVS Northampton for over 20 years. In the past 2 or so years, customer service has gone into the toilet. Doc recently called in 2 Rx's for eye meds. 1 was filled, 1 wasn't. Called pharmacy a few days later and pharmacy clerk told me they never received the 2nd Rx (even though they were called in at same time). Called doctor office to resubmit to CVS...doc called me back and told me CVS lied to me and him. They actually did receive the script but it wasn't covered by insurance. Couldn't the girl on the phone just have told me that? It would have saved 2 days of waiting around. I guess she thinks people are just freakn' stupid. I feel sorry for this employee and I feel sorrier for the company that pays her a wage... read more

TERRIBLE. Just plain pathetic service. They lose prescriptions. They close "for lunch" (all 5-6 people working in the department) for 30 minutes, even with people waiting that have been standing in line for 20 minutes. They're rude. They dont do their job, which is all a customer wants. I would give them MINUS stars if there was any way possible. I would suggest finding another pharmacy in the area. My Mother is going to do exactly that. This is the THIRD time we have waiting in line for 30 minutes, gotten to the window and been told that 1.) The prescription wouldnt be ready for another 30 minutes even though they'd had the order for HOURS. 2.) This is the umpteenth time they have "lost" her prescriptions, and then called back an hour after getting home to say "they had them waiting for her". Just pathetic. Get your SH!T together CVS. Do your JOB. Stop treating customers like we HAVE to use you, because we DONT. There are at least TWO other pharmacies in this borough. Hartzell's Pharmacy, which is FAMILY OWNED and SO MUCH better at "doing their job". There's also Rite Aid on Main Street. One of them will be getting my Mother's FUTURE business, because I'm sure they'll take better care of her, and treat her like she's "NOT JUST CASH" that comes in. read more

Most employees in the pharmacy are very rude It takes forever and a day to get your Rx refilled. When you call they say 2 hours. But in I go in it will be a hour. She got very rude on the phone. read more

Stay away!! Hospital called Rx to CVS in Northampton, PA. Picked- up Rx; price seemed high Went home to verify with insurance carrier; was told CVS charged more than 15-times price Went back to CVS to question; woman (while eating) looked-up the transaction Was told the issue was incorrect birth-date in CVS computer CVS left me feeling problem was mine Now I am left with thoughts about how many more past charges have been incorrect If CVS cannot get financial transaction correct how do I believe they can Rx formulary correct I would not recommend this store -- not certain about CVS as a chain of stores read more

If I could give this place a 0. I would. I picked up my medications and when I got home, there was one missing. I called and spoke with the pharmacist who told me they gave it to me and there was nothing they could do. He told me to double check my car. This was already done twice. The medication is for my bipolar disorder. This is not a medicine I can just go without bc there is nothing the pharmacist can do because knows he was dispensed out to me. Well low and behold my husband drove back to the pharmacy and the medication WAS in fact in their possession. The pharmacist said well I personally checked and it wasn't there so it's not my fault. I completely understand people make mistakes, but how about we treat each other like decent human beings and with some compassion. Not argumentative and condescending. I have been getting my scripts filled here for over 20 years, I REFUSE to ever return. Pharmacist told us we could take our business else where. read more

I love CVS. It's reliable and fast! The store has great buys you can't go wrong. For fast and friendly service go to CVS!!

This CVS has very rude employees working in the pharmacy, not even helpful at all when trying to get prescriptions for my son, cvs was out of stock and I called to see when they would be getting in, the guy on the phone actually told me "i don't know" ... well ok... I still need this medication... any helpful suggestions ... read more

I don't know what the other two people were smoking, or how their personal attitudes reflected the pharmacists attitudes towards them, but every time I go in and pick up medications for my grandparents, the pharmacy staff is NOTHING BUT friendly, helpful, and are always smiling. Just remember, kindness is a two-way street. If you come in pissed off and take it out on them, of course they may be rude back. read more

Their service is so-so. During peak hours the pick-up line at the pharmacy counter gets very long and moves pretty slowly. I've never been treated rudely by the associates though. I've watched them put up with a few aggravated customers and they handled the situations with courtesy. Not the best pharmacy I've ever been to but certainly not the worst. read more