Pharmacist "Do" could care less. Very poor customer service. Another CVS pharmacy transferred two prescriptions. I arrived about 60 minutes after it was called in. When I arrived I waited in a longer than normal line to get service. When it was my turn I was told only one of the 2 prescriptions was filled. They had no record of the second one. The clerk transferred me to the pharmacist who searched further on the computer and found it. He said it was "lost in the system". It needed to be filled. I said ok I'll be patient. Then he said come back in 40 minutes because he was closing the pharmacy for lunch. I said I have perishables inside the car and it's 98 degrees outside. He said "I'm sorry, come back in 40 minutes." Now you would think if this was my fault or I arrived just at lunch time to have a prescription filled I could understand waiting around. But it wasn't my fault. You would think he would have taken 5 minutes to fill the lost prescription rather making me wait 40+ minutes with perishables inside the car. Very poor customer service. read more

I scheduled a vaccine appointment for 8:30 AM. I picked this early hour to avoid a long wait. I arrived at 8:20, and promptly checked in at the counter. The tech got me checked in, got the meds out of the cooler and notified the Pharmacist, and instructed me to take a seat. While waiting only 2 people approached the counter. At 8:45 I informed the person who had checked me in, an asked how much longer. She spoke with the pharmacist in form it would be about 10 more minutes before he could do my injection. I informed that I would not continue to wait, and would get my vaccination elsewhere. They require an appointment to receive a vaccination, but then expect you to wait indefinitely after arriving early. read more

Jessica in the pharmacy seriously went above and beyond to help us with our insurance and stepped in to make calls and support us even when she didn't have to. I am so greatful and she is awesome! read more

It really sucks that the rite-aid across the street from here is closing, because THIS PLACE SUCKS!!! Horrible Horrible Horrible place! In the past 3 months my wife and I both have had nothing but problems with this place. Incompetent staff have messed up my prescriptions 3 different times; had to argue with some dumb-ass, minimum wage blond chic when the duration of my prescription was changed by DR from 2 weeks to 4, she kept telling me I needed to get some special waiver because new RX exceeded the maximum dose and she WOULD NOT LISTEN TO MY EXPLANATION, had to call my damn DR office and get them to contact head pharmacist. TWICE THESE IDIOTS HAVE TOLD ME MY RX IS READY FOR PICK-UP, only to get down there and be told I had to come back the next day. The second time I even pointed out that just last month I was turned away because it hadn't been 28 days yet, was she sure it was ready? Lady said yes come down I get there and AGAIN WITH THE B.S. "oh we're sorry you'll have to come back tomorrow" and this was at 8:45pm- surely after your mix up last month you can give me my RX 3 HOURS EARLY, RIGHT? After I specifically called to double check and was told to come get it? Nope, it's like they enjoy flexing their little minimum wage power and annoying people. And when my son was going camping and we specifically asked his DR. to call down and authorize the early pickup, OF COURSE THEY SCREWED IT UP and it took 3 more calls and 2 more trips down there. Unbelievable. And because they SUCK SO DAMN BAD the Walgreens across the street is crowded and too busy. There's a pharmacy in the Safeway next door. We finally switched to a different pharmacy a couple MILES out of the way and between the CVS on placer inside Shasta Community Health and the Safeway on pine, we're doing alright read more

I really love this pharmacy. Well their phone service is horrible. The automated part that is. When you get a hold of somebody it's great. The employees have nothing to do with that and it's too bad their company sucks at it. But the hard-working people get your pharmacies in and out as fast as they can. With everything that's going on in the world we're lucky to have them. I've reported many times to the corporation about how bad the automated system is. But there's nothing the local people can do. The girls inside work really hard. Please don't give them too bad of a time because there's nothing they can do and if they could they would have done it by now. They would have gotten a five stars except for the automated service. read more

The pharmacy is extremely slow. Be prepared to wait in line. Not sure if they are short staffed or what the problem is, but I'll be changing pharmacies. read more

I have never seen a pharmacy in such disarray. I had to have a prescription transferred from an out of state pharmacy for important heart medication because I am in Redding visiting my 92 year old mother. They continue to say they never received a FAX, the most used excuse ever! The FAX was sent to CVS. Don't use this pharmacy! read more

Place is filthy. It needs a major overhaul. Employees were kind but this place needs a deep cleaning and Jesus read more

CVS Pharmacy - Cockroach patiently waiting to fill his Prescription - Drugstores Near Me - REDDING, California

Try staying open through lunch. After waiting for you to open had to wait another 30 min for the rx to be filled. It was called in the day before. Not very good customer service read more

The worst pharmacy I have ever been too. Disorganized, dirty, rude and very slow. No respect for there customers or there time. The store manager should be ashamed. No wonder there is nothing on the shelfs. read more

They never answer the phone! I was on hold 3 times yesterday 30-45 minutes and no one picked up...Ever!

Someone from corporate really needs to play this store a visit. The pharmacy is a mess with prescriptions on the ground. Appears the are way understaffed. I have been trying to call them for two days and can't get anyone to answer the phone. read more

CVS Pharmacy - Drugstores Near Me - REDDING, California

Excellent service! Professional and friendly, helpful making feel like they care. Rarely is there any delay in filling my prescriptions.

Arrived at 8.40 to pick up some supplies. Hours clearly state they closed at 9. The doors were already locked and no one could get in. Just lazy. read more

I called CVS because their line is always super long. I wanted to be sure my prescription was ready . I waited 42 min. On hold. I waited so long they did not answer the phone until I was already in line. So I get up to the counter and it isn't ready and now I am expected to wait for 30-40 min for the RX. I will not wait like this again. I am officially changing my Pharmacy. I use a lot of prescriptions so my business loss is considerable. Do these people think their time is more important than mine? read more

I am 70 years old and this is the worst pharmacy I have ever been in. My doctor had to call my pain medication early because I had a abscess tooth. I have try for 4 days trying to get this medication. Every time I call them they give me some excuse why they can't fill . My doctor even called them and the recording said they were going to fill it and they change their mind. I am going to have to take my prescription elsewhere because I don't trust them anymore. read more

Just be careful when using this location for MoneyGram service. I sent a wire transfer at this location. When the receiver tried to pick up the funds, they were unable to do so. MoneyGram was called; they stated that the wire was incomplete and the store needed to complete the transfer. I first called. Was brushed off by the little guy who stated he was the manager. When I marched back into the location and the clerk saw me, she called the manager. The manager and I walked over to another kiosk to check on the matter. All of a sudden, as i'm with the manager, I get the text alert that the money is available. The clerk thought she was slick and only submitted the wire when it was evident that I would be a thorn in their side :). read more

Can't even believe they are in business. Called to have a prescription transferred due to my regular pharmacy not having it. They said that i would have to have the other pharmacy call them. My other pharmacy called them and held for 15 minutes. When I called back to make sure they received the prescription I help for 35 minutes to be disconnected. Tried calling the front store and was answered and hung up on. Called the pharmacy back and held again. If you want service don't go here. read more

Terrible service. Without asking your permission they refill prescriptions you no longer need and then they incessantly text or call you to tell you it is refilled. I can never reach them by phone and after several tries I had to call their corporate headquarters to stop them. Some time ago a doctor sent in a new prescription and CVS refilled a very old, different one instead. They claimed my current doctor prescribed it so I called him and he said he did no such thing. If your doctor prescribes something, be sure to have him write it down and then take that with you to CVS. Compare it to the prescription they hand you before paying for it and especially before using it. Or better yet, go to a more professional pharmacy. read more

So many negative reviews. How sad. Yes I have also had trouble with this pharmacy, but who wouldn't, its a corporate pharmacy. Owens closed because it was bought out by CVS. Chris and Ashley (I think thats her name) are two employees that have done an exceptional job. Their customer service is top notch. I really appreciate just how far these employees have gone to save me money and time. All of the pharmacy employees in fact. Sometimes they have made mistakes or I have been kept waiting for a long time, but they do try their best. I appreciate how hard they try despite some of the rude immature customers they get. read more

This pharmacy has terrible service!! Your refills are never automatically filled any longer. They don't fill prescriptions sent in by your physician until you call for it. Really really poor pharmacy. Will be looking to change. This is dangerous care!! Will be contacting the state board about this place read more

By far the worst pharmacy I've ever used. They are incapable of getting prescription correct. Blaming customers for their incompetence. They OD me on a med for 2 months, then tried again!. Once I get my 525 refund I'm CHANGING DO NOT TRUST THEM read more

Always wait in long lines, prescriptions are not ready on time, short staffed. I do not recommend this pharmacy at all, used to be good but not any longer, it is a shame. read more

I was a huge fan of CVS, having my prescriptions filled at the Bay Area Stores for years. I had a surgery for a work related injury at UCSF in San Francisco, and the CVS Pharmacy refused to fill the prescription because it was from an "out of town" Doctor. Sorry CVS, but no one in Redding does this type of Surgery. I spoke with the Pharmacist and the corporate office, and unfortunately they decided to stick to their guns. I was disappointed, but had to move my Rx to a different Pharmacy. If CVS does not find the University of California in San Francisco as a reputable writer of a prescription, they must have a very skewed view on the world, or just a plain stupid policy. I will try them again in the future, hopefully they will change some insane policies and keep good customers. read more

CVS gave me a refill of a very old prescription from a doctor I no longer go to, instead of the new prescription my present doctor called in. They insisted that my current doctor called in the refill prescription. I called her on the spot and she said she did no such thing. Then they tried to make me pay for 90 days of the prescription, instead of the 30 day amount my doctor prescribed. They said my insurance company will only let them give 90 days worth. Another lie. Finally I got them to give me the correct prescription and correct amount. Do not go to this CVS. They will argue with you, and deny they did any wrong. If you insist on going there, then have your doctor write down the type of medication you have been prescribed, and the amount, BEFORE you pay CVS for the prescription. Cross reference it with what CVS hands you. This will protect you from taking the wrong meds and suffering the results. read more

This has quickly become my goto store for beauty needs since I was told about their frequent shoppers Care Card....I'm a bit of a makeup collector and whenever I hear about a new drugstore makeup hit, I head to CVS to pick it up. Prices are comparable to the other stores in town and I quickly have amassed a variety of savings awards and discounts. The variety and selection is great. read more

This location was the worst experience i've ever had at a CVS. My friends and I were peacefully shopping for Redding souvineers. Once we found what we were looking for, we respectfully went to the cashier. CLAYTON, a team member, was incredibly rude and by the end of our interaction i feared for my safety. I asked a question about an advertised discount for when a merchandise pricing error is made and he said "i don't have anymore time for your games kid" and then proceeded to THROW my receipt at me and walk away. When I asked him why he did that he turned around and said "GET OUT. GET OUT. GET OUT YOU CHILD!" When I responded what the f*** dude he said "GET OUT AND DONT COME BACK." Then I asked him his name and he aggressively walks towards me shoving his name tag towards my face and said " MY NAME IS CLAYTON, get out and never come back you child." I immediately left and called the store manager and im waiting for a call back. but this will keep me from ever shopping at a CVS again. If you have children, AVOID THIS STORE AT ALL COSTS, because he seems to have spent up aggression towards children and might throw their receipt at them too. I was afraid if I stayed any longer he would've have showed physical aggression towards me. Ruined my whole experience of Redding as a whole, and before I loved this city. If I could give it 0 stars I would. CVS, fire this man immediately. There's a Walgreens and a Rite Aid within a quarter mile of this CVS, GO THERE INSTEAD. read more

This place is so.poorly managed and stays in.business on the backs of people who.have no choice because of their insurance and the costs of their meds. They should promote Wendy who helps every one efficiently and over comes many of the.obstacles the rest of the staff puts in place. The CVS in Sacramento that I went to for years was absolutely fantastic so I know they can get it together. Already been in line for 30 mintutes and there are still 7 of the 10 in line when I got here. Without Wendy we are all likely to.be here all night. This happens every time I am here . I come for my.mother about 1 time a week. Dont come here if you dont have to! Value your time they certainly dont. read more

Went to Target pharmacy after leaving this CVS. They filled the prescription with absolutely no trouble and great customer service. You can see the review I left for them. read more

I realize they are SEVERELY understaffed, but they are the only pharmacy whose people try/bendover backwards to help. Versus Walmart whose people couldn't care less, and Walgreens with their little power mad "head" parmacist, these folks are dandy. YES, you do have to wait many times, but some price to pay to know your medication will be right, and that they'll do what they can to save you money. Those whose only complaint is the long line, get over it, or trust mail-order so you never have to leave the house. Correct meds trump the wait. read more

Three times now I have had my doctor fill a monthly prescription only to have cvs not answer their phone ALL DAY then lie and say they didn't get the prescription request when in actuality they did get the request but they did not have the supply in stock to fill the prescription. Every time I have to go round and round with the medical assistant at my doctors office trying to figure out what happened and end up missing a few days of medication. And every time the issue is the poor communication and mismanagement at this store. Realistically if a request is made that you cannot fill you should alert your patient or at least answer your phone so I don't have to wait until I'm off of work and my doctors office is closed before being able to get down to your store just to find out I will have to speak to my doctor to get the prescription reordered elsewhere the following business day. Messing with peoples medication and making them miss doses because of you negligence is a lawsuit waiting to happen. read more

If there are two people in line, and four staff behind the counter, the wait time is twenty to forty minutes, or longer. 60 Minutes could do an investigation into this company and maybe pull the curtain back in their practices. CVS just called and used the tired worn-out line of needing prior authorization again, also known as the "you will not get the meds your DOCTOR has prescribed for you because we are going to hold up this script." If you need a medication, good luck. read more

Is it a CVS pharmacy rule to leave customers on hold for 30 minutes without even an occasional "can you keep holding?" I had this same problem at the CVS in Capitola. I was relieved now that I have moved to Redding to get better service. It is horrible here. read more

changing from a on line pharmacy that I loved to CVS has been a joke, but our new insurance only goes with these guys. I have tried for 3 days now to get my meds changed over and they have no idea what they are doing. Now I sit on hold for 44 min so far tring to talk to someone. I would rather pay for my meds without ins. that go here read more

The wait time here is the only drawback. Jonathan in the pharmacy makes this place 5 stars in my review. He is honest, helpful, and shows great customer service to each and everyone. Thank you CVS for bringing people on board such as Jonathan, and Anthony does his part to make his store shine. In my opinion, do yourself a favor and transfer your prescriptions to CVS on Cypress. read more

This has to be the slowest CVS Pharmacy in CA!! They almost always have at least 6-8 people in line but only ONE cashier! And they don't seem a bit bothered by it . Sure wish my insurance coverage had more "preferred pharmacies"! I do have to say that the cashiers at the front of the store are always pleasant! Seems to only be Pharmacy issues here :( read more

Can not get a prescription correct even with a detailed request, slow, and rude. If I was not forced to go to this place because I my insurance I would go any other place. read more

I pick up my prescription every month and I always call it in a few days ahead. Since January it has not been ready ever. I have complained a few times but it does no good. There are often more than 10 people in line. I have to wait in line once to check on it and they tell me it's not ready (even though they had 3-4 days) so I leave and come back later and have to stand behind 10 people again! Switching pharmacies. I've had enough! read more

Worse pharmacy ever! I have never had so manu problems with one company. I have problems EVERY TIME I go in there. There staff is rude. There is always some problems. I would go somewhere else if my insurance let me. If you can chose where to go pick ANYWHERE else. read more

Horrible customer service I had same bad experience as Cindy M. in previous post Employees actually were fighting in front of customers for at least 5 minutes over who was going to help which customer. I will never use pharmacy again. read more