Pharmacist "Do" could care less. Very poor customer service…read more Another CVS pharmacy transferred two prescriptions. I arrived about 60 minutes after it was called in. When I arrived I waited in a longer than normal line to get service. When it was my turn I was told only one of the 2 prescriptions was filled. They had no record of the second one. The clerk transferred me to the pharmacist who searched further on the computer and found it. He said it was "lost in the system". It needed to be filled. I said ok I'll be patient. Then he said come back in 40 minutes because he was closing the pharmacy for lunch. I said I have perishables inside the car and it's 98 degrees outside. He said "I'm sorry, come back in 40 minutes." Now you would think if this was my fault or I arrived just at lunch time to have a prescription filled I could understand waiting around. But it wasn't my fault. You would think he would have taken 5 minutes to fill the lost prescription rather making me wait 40+ minutes with perishables inside the car. Very poor customer service.

I scheduled a vaccine appointment for 8:30 AM. I picked this early hour to avoid a long wait. I…read morearrived at 8:20, and promptly checked in at the counter. The tech got me checked in, got the meds out of the cooler and notified the Pharmacist, and instructed me to take a seat. While waiting only 2 people approached the counter. At 8:45 I informed the person who had checked me in, an asked how much longer. She spoke with the pharmacist in form it would be about 10 more minutes before he could do my injection. I informed that I would not continue to wait, and would get my vaccination elsewhere. They require an appointment to receive a vaccination, but then expect you to wait indefinitely after arriving early.

They lied to my face and had horrible customer service. Told me one thing the first time I came in…read moreand asked me to come back. Then I came back in when they said to and the story about filling my medication completely changed.

I have been bringing my pharmacy business to the Dana location since Target opened…read more I have observed the service level go down and down with long lines and one cash register open, and their closing for lunch policy, in the last couple of years. CVS emailed me a survey, to take of how they did on my last pickup. I answered their questions honestly referencing my complaint listed above. Yesterday I received a call from the manager referencing my negative comments. She said when people leave negative reviews it reflects on the local staff, and that my complaints were not in their control. She said the closing at lunch is a corporate decision to be good to their employees so they call all go to lunch together. I asked her what other businesses do that, and commented that I thought a business is supposed to value their customers, and put the customers convivence first. She told me nothing was going to change, and that it appeared to her that I would never be happy at that location. Funny I was for like 30 years? She suggested that I take my business elsewhere so that is exactly what I put in motion this morning. I'm not going to continue to give my business to a business that does not appreciate if they have you as a customer or not. In summary CVS has no interest in improving their service to their customers. I was told by their management, if you do not like it, take your business someplace else. So I did.

Due to unfortunate circumstances, I have been displaced from my home and am now in a motel…read moretemporarily. So far, my experiences with my deliveries have been pretty good. I haven't needed substitutions for my dog food. (They were consistently out of stock at my previous location). So, considering my situation, It was a nice change. On a different note, my in-store experiences were less enjoyable. I tried to buy an inexpensive phone because mine was stolen. I still can't get it activated and it was supposed to be activated at the register. Also, it was my second time around with the same phone, because the first time was incomplete. Although I entered the store with more than 50% battery power, I soon discovered that it was draining quickly because of a malware problem. However, during checkout I was transferred from the phone counter to the front of the store because they were about to close. So, at 4% bp I had to waste the majority of what was left traveling to the front of the store. But once I reached the register, I was advised to turn off the phone while I was being rung up a second time. When I turned it on again, I was unable to get to the wallet on my phone in time to make the purchase and they kicked me out instead of helping me. So, in my opinion, they were part of the problem rather than the solution and didn't meet their responsibility to make it right. I believe It would have been better if the first guy had been more helpful and less concerned about his own issues with time management or whatever. In conclusion, I don't, like some of the employees who are here. But I do like that I am able to feed my doggy. To me that's the highest priority. Pettiness is better left to the less competent crowd.

My mom always does orders from here and we've never had problems but today we ordered and it didn't…read moreshow up at our door my mom texted me it was coming we waited for 30 mins and it still hadn't arrived at our house my mom said it should've arrived by now so we checked around the neighborhood for like 20 mins max we went home and waited again but my grandma remembered there's another neighborhood connected to ours so we drove there and our order was sitting at our neighbors house who is out of town them one of our other neighbors came out and told us it was sitting for and hour outside I'm not blaming Walmart for this I'm blaming the stupid delivery driver they hired bc they had full GPS directions to my house

Prescription never in stock. Every other month would have lapse of weeks without medication due to…read morethis. Finally had to move to a more reliable pharmacy.

I've been going to this CVS Pharmacy for many years & they are all amazing!…read more They communicate well trying to do their best when it gets busy of course it will b backed up what pharmacy isn't?! I find them to b caring & considerate of your situation always there to answer a question with a smile! Thank you for all that you do each & everyone of you it's hard times nowadays with a lot of people getting sick I commend your hard work & dedication!

Taylor, the kind, wonderful woman at the CVS Pharmacy located at 1035 Placer Street inside Shasta…read moreCommunity Health Center, is excellent. This is my favorite pharmacy. You'll be in and out faster than you ever have in your life at any pharmacy. Taylor deserves a promotion and a raise for her outstanding customer service. Thank you for always being so kind, professional, and efficient. I highly recommend this pharmacy to anyone looking for fast, friendly, exceptional service.

for the pharmacy not the store. they are so backwards. wait in line and then tell you its not ready…read morewhen the app said to pick it up. also they don't honor vaccine appointments, it's like they don't even know they were made and the pharmacist is always overwhelmed

Very friendly and thorough staff. They always get my prescriptions done very fast…read more There is never a long line when I go around 10:00.

The people who work there are polite and the pharmacist is very helpful with my questions.read more

Best pharmaceutical customer service we have experienced hands down. For example, I saw a doctor in…read moreRedding, was released 30 minutes before Anderson RX closed. The doctor informed me he was sending the prescription to Anderson RX. I was on my way to Anderson to pick it up unsure if being so late, it would be filled that night. Not even five minutes later, I received a call from Anderson RX reminding me they were closing soon. When I arrived they were very friendly, even being so close to their closing timeframe I received my prescription. First pharmacy who looked up our insurance information and updated it without us having to provide new cards. Walgreens will not do that! Anderson RX is by far the best! We drive from Redding just to go to there, it's worth the drive for the service.

I took my daughter in to get her vaccines, and the medical assistant was so patient and kind. My…read moregirl is usually a mess when she gets her shots, but she barely even cried. I got her a little toy pony after. The staff at Anderson Rx are so friendly and attentive. They care about their patients. It's the kind of customer service you'll never find at the chain pharmacies. They also offer an impressive selection of medical devices, over-the-counter (OTC) medications, and gifts. Thank you. We'll be back!