- Negligent and Disorganized Prescriptions aren't optional--they're given because you need them. I needed mine, and this CVS location had it sitting there the entire time while repeatedly telling me it wasn't there. After a failed delivery, I went in to pick it up and was told it would be re-delivered in three days. It wasn't. I called again--still "not there." My doctor even called to ask if I had received it. I went back to the store and, finally, they said it had been there for a week. Unacceptable. This isn't just bad customer service--it's a health and safety issue. To top it off, the store isn't clean. Gum and candy near the register looked like something had been nesting in it. We will absolutely be switching pharmacies. This location is not trustworthy or well-managed. Good luck. Also, who is driving their leadership? A store shouldn't have this many terrible reviews and still be in business. Management get control of your property. read more

CVS Pharmacy - Evidence that there are obviously mice living in the snacks at the register(s) - Drugstores Near Me - RENO, Nevada

Kudos to their staff. They were super helpful and patient. CVS has coupons. You want to use it but how when it is on your phone. Duh, no need to scan, it's already in the account via phone number! read more

I usually don't write bad reviews, especially for pharmacies, because I've worked in retail pharmacy for years and understand how stressful it can be. However, my experience today 11/10/25 around 1:30PM at this CVS was unacceptable. The woman who helped me was very rude and dismissive. I asked about the cost of my medication after being told it wasn't covered by insurance, and instead of checking or explaining, she raised her tone and said she would have to cancel the request to my doctor for a new one to give me a price. I wasn't even asking her to run it through insurance. I just wanted to know the out-of-pocket price. She made it sound like finding that information was impossible and gave me no options. She was like I would have to cancel the request to see how much it is. It's hard to believe that you can't search up how much a medication is? I would understand if you can't give me a price after insurance, but there should be a price in each mediation especially if it's out of pocket or not covered by insurance. It honestly felt like she just wanted to rush me out of the line for her own convenience. I later found out from my doctor that the medication I needed was available over the counter as well, which she could have easily told me. Instead of snapping at me, giving me a hard time, and putting me in an uncomfortable situation. She was wearing a white coat, so I assume she was also a pharmacist. I left feeling dismissed and disrespected, especially after coming from the ER earlier that day. I was kind and patient, but her lack of empathy and professionalism ruined my experience. read more

OMMMMGGG AVOID THIS PLACE!! AT ALL COST! it has GONE TO SHIT! They made my 3 year old daughter shit her pants!!!!! they also wouldn't fill my whole prescription after waiting 45 minutes wanted me to wait another 30!! HECK NO!! I cannot believe how terrible they were! Shout out to Susie and Joshua!! YALL WILL BE GETTING REPORTED!! read more

CVS Pharmacy - Susie "doing her job" - Drugstores Near Me - RENO, Nevada

Customer service is the support, guidance, and assistance a company provides to customers before, during, and after a purchase. It aims to ensure a positive, seamless experience by resolving issues, answering questions, and building loyalty. This company DOES not give consults on new prescriptions if you don't ask picked up a NEW prescription but the person ringing me up either did not notice the "new" prescription so I was just rung up and no consult. The same at other store in my experience. read more

I don't know why I'm wasting my time writing a negative review for this or any CVS. Management obviously doesn't care because CVS pharmacies around the country have just as bad reviews. I went online, scheduled an appointment for flu and covid vaccine, arrived on time, checked in online. Waited and waited and saw another patient waiting and she had an appointment before me. When I asked what's going on I was told they're running late. There was only one ancient pharmacist working that should've retired years ago and was frantically trying to fill prescriptions and I guess find a way to give a vaccine in between patients. If you need a flu or Covid vaccine, go elsewhere or be prepared to wait for an hour. I walked out without the vaccination and will never go to another CVS. read more

The Pharmacy treated me in a way that was unacceptable...I went in to make an appt for a Covid shot as I will be working as a Teacher this Fall. I talked at length with a friendly, kindly woman who was unable to set an appt. She sent me over to the other side where I met Christine, woman with glasses, brown hair an attitude that was off the wall. She said yes,but will help you once I enter my last prescription. Yet, after she did that she told the person behind me to come up and for me to go to the back of the line. I told her she was being rude and she gleefully told me that was could be rude. Wth? I no longer shop at CVS since my Rewards Cards was inadvertently assigned to someone else who moved into my prior apt but whose phone number, email and bane of course, are totally different. I do fine with Amazon, Macy's, Ulta, etc. But sometimes, yes, one does need a pharmacist. I am thinking of returning to Costco but in Carson City. Christine actually yelled at me with popped out eyes. Sounds like she doesn't like her job, people and probably people but olde than herself. Not a good match for me to even go there fir assistance, any longer read more

I approached a woman on the floor with a name badge to ask for help finding something in the store. Before I could even get 2 words out she snapped at me and said, "Can't you see that I'm busy?" Her name tag pointed out that she was the pharmacy manager. Very rude. I get that you may be busy when I approach you but at least be a little more polite about it. Glad this store isn't the one closest to me. read more

Although I've seen some questionable things at this CVS before e.g. a pretty homely fellow filling up a cart fool of booze and skipping the checkout line, I must say the photo department and pharmacy got it going on. The photo staff were very patient when it took an hour pull to wrangle my 2 year old in for a decent passport photo. Also, Jeff, the pharmacist is great...I've always had an easy time getting meds filled in a timely manner! read more

If I could give zero I would. I've been coming to this CVS for 8 years. Today I was spoken to so disrespectfully I was nearly in tears. I will never set foot in this store again. I plan to notify CVS management. read more

They always seem short handed and having problems. On 2 occasions my dr has sent prescriptions over there and they have not received them. I don't know why it's so difficult to get prescription requests emailed. I've asked my dr.for handwritten ones but they prefer online prescriptions. I get the sense cvs really doesn't care about the pharmacy part of their store. read more

I've seen some bad pharmacy service, but this pharmacy takes the cake. I am often told a prescription is ready either over the phone or on the app, just to come in and wait in line to eventually find out the employees have no idea why and it hasn't even begun being processed. It often takes 30-40 minutes on the phone to get through. The counter is constantly understaffed, and the pharmacist Jeff has given me medical advice, like, "don't let your daughter take antibiotics with milk," that I've double checked with other Medical Professionals who seemed to be utterly confused about. This morning was the last straw, was told a prescription was ready yesterday by Jeff, just to show up and be told it hasn't even been processed yet. The days that everything goes smoothly are the rare exceptions, at this point I just expect it's going to take an hour or more no matter what I'm told ahead of time. read more

Went here to get tested for Coronavirus. 7 days later still no test results. Dont waste your time here unless you are cool staying in quarantine waiting for them to get your results. read more

This pharmacy never has stock of items that are found on the internet web site. So frustrating to go there and not only do they not have stock, they don't know how to look for it and then send you to the CVS by Trader Joe's (a few miles away). They don't have COVID Vaccines, or boosters, they don't have COVID tests, they don't have a clue what's on their shelves. Today I asked for Oscillococcinum (everyone carries this product, not an unusual request) but the guy behind the counter (also clueless) said they didn't--but I found it with the help of someone who works there and actually cares. DUH! And. Be prepared for a long wait for anything you need in the pharmacy, the staff works at a snail's pace and have a lousy attitude. This has to be THE WORST pharmacy (very low rating on Yelp) in the network--don't go there unless you have to and don't plan on getting any help, especially if you don't feel well. read more

would give no stars if it was possible. went in to buy a plan b. there was no "plan b" but there was aftera, an alternative, which was fine. when i was checking out, the two male employees behind the registers looked at each other, and the one that checked out my item looked over first and had a smirk on his face. absolutely disgusted. not sure if the face was a laugh or one of judgement. either way, very unprofessional and ridiculous. i almost said something but wanted to have some class, unlike these employees. read more

Worst customer service ever! After they failed to transfer my prescription to another pharmacy, I called and waited on hold for 90 minutes then they hung up on me. I called back and on hold for another 45 minutes and still no answer. I ended up going back to The doctors office to have the prescription sent to Walmart. Don't waste your time at CVS. read more

I can't foresee CVS staying in business given how poorly they are all run, but this location in particular is a nightmare. All the shelves are empty and the pharmacy is a mess. The lines are forever long, your prescription isn't ready on time, their "systems" are always down. Immediately switching my prescription to someone else. I hope Amazon or someone that knows customer service gets into the Pharmacy game. One can only hope you walk into a pharmacy as clean, organized and well staffed as a Whole Foods. read more

I chose to use this as my family's main pharmacy because I imagined its proximity to my home would be convenient. Unfortunately, every prescription requires 2 trips to this pharmacy. They never have a record of prescriptions sent, despite my having witnessed the Dr sending the information. This requires contacting the Dr again, giving time for the refill, then, an additional trip to CVS. Not convenient. The staff are very nice. I'm not sure whether their computer system is significantly flawed, but when I handed the script directly to a staff member, not only did they lose my script, they lost the drugs as well. I just hope they didn't give them to someone else by mistake. Once, they charged me full price and did not apply my insurance (despite having it on file). That was also a second trip for a refund. After four lost prescriptions in a row, I realized it will be far more convenient to drive a little farther to another pharmacy. read more

I would give this store a ZERO if I could. My husband and I stopped in to purchase some greeting cards. There was only one cashier and we were next in line behind the customer being checked out. The cashier was ringing up the customers order and repackaging the items so it was obvious this was a second "go" at this. It was taking a long time because the customer had a coupon for several if not all items and there were multiple bags. Okay, so we opted for one of the two self check counters. A young lady jumped in front of us so we now had to wait again. The self check kept requiring an employee override for everyone's transaction and I grew impatient and jumped back in the other line. The cashier is still working with "coupon lady" and after waiting a few more minutes, I left my cards with the cashier and said I would return after shopping at Trader Joes. Okay, I had now wasted about 10 minutes and took off for TJ's. Here is where it becomes unbelievable! I return from TJ's and I kid you not, the cashier is STILL ringing up "coupon lady". I grabbed my cards and went to the self check line. Waited a few minutes then rung myself up but needed an override from a clerk. This store needs some training an a good manager. What a mess! read more

If the manager doesn't know how to properly use a cash register there must be a problem..... Disappointing store will poor customer service level. read more

This has ALWAYS Been the worst CVS store for us. I have to go in there periodically because my elderly disabled mother lives right around the corner BUT my neighborhood CVS store on California blows this store away as far as helpful friendly customer service is concerned!! The McCarran store never really likes being helpful and again.... my experience Confirmed this yet one last time yesterday!! Yesterday 3/23/20.... I wanted to use the bathroom to wash my hands before shopping but I was told that the bathroom is now closed due to coronavirus. You can't wash your hands during the corona virus pandemic at CVS....WEIRD! We recently updated our phone number and received a five dollar coupon that refuses to work because they did not delete the previous account holders number as they claimed they fixed So... When I went to go use the 5 dollar coupon it it wouldn't work. The tall older dark haired slightly overweight female manager walks up before even assessing the situation she says... I can't override this! I went to my California CVS briefly explained and they overrode it without question. So the McCarren store lies once again. It is not my mothers fault that you did not delete the other account and that all of The dollars we spend are credited to another's account. The time before The pharmacist went so far as to accuse my mother of pill shopping as her regular pharmacy is on California but needed her prescription filled at McCarran store one moth!!! I wont even begin to go why we refuse to use their very inefficient and lame pharmacy...but, You've got to be kidding me, McCarran CVS is truly a joke!! I can't stand when Im forced to shop at this location because of connivenc !! It's always a nightmare. CALIFORNIA CVS IS THE ONLY PLACE TO SHOP!! read more

I've only had experience in the pharmacy but its been excellent. The woman who runs the front is very sweet and super fast, taking 2 customers at once. The prescription was filled super quick, supposed to be an hour and was less than 40 minutes. Amazing. read more

Picked up a prescription yesterday. This morning, when I went to take the meds, there were only 14 pills in the container out of the 44 prescribed--they had shorted me 30 tablets. I live 100 miles from this place & was told by the pharm. asst. that they cannot transfer this to a closer store or mail me the missing pills. They made a mistake & I will have to drive 200 miles to rectify it. read more