When I walk in for my scripts they have them ready and most of the staff are friendly and helpful. So far I am not crazy about the new computer check in but otherwise I have had great service from this location. read more

I'm here to CVS 2605 Sunset Ave. walked in to change my prescriptions over. Got in line. They got charge waiting waiting other people come up. They start taking them instead of people in live waiting then asshole pharmacist give me I have to be in line instead of where they tell you to wait then he was a jerk the whole time I believe it was racist read more

I walked into this CVS at 4:45. I picked up some things and proceeded to the Pharmacy. I had checked Google which showed the Pharmacy closed at 6 pm. The pharmacy had 3 staff walking around. Time was 5:01. One person walked up and said they were closed. I looked at posted hours and it said 5 pm. I said my husband would run out of his pain meds tonight. He replied that all the registers were locked and walked away. What happened to caring customer service. Yes, i was 1 minute late to pharmacy but no show of regret he couldn't help me, no suggestions or anything. What happened to caring people that work in the health industry to help people :( 1 minute late- geesh! I left the armful of items and left. read more

CVS is always very nice and helpful! They try all rx cards to get you the better price!

You might as well stay on your death bed. My doctor and myself have called this pharmacy a multiple of times to get me medications and they don't return any phone calls or answer the phone. Maybe the more people they kill by denying prescriptions the better funding they get? Who knows! I even walked in the store while STILL being on hold for 15 and everyone ignores the phone. it's ringing and ringing and the pharmacists don't care. They are going to kill someone one day. read more

If I could give no stars I would. I needed needles for my IVF protocol and had gone to this location twice within the last year to get more needles for the retrieval and now the transfer cycle. I don't have a prescription and the pharmacist and staff both times I came in previously said a prescription wasn't needed. I sent my husband to get more needles as I was on bed rest following my transfer and couldn't go there myself. The pharmacist Angel looked up my profile and saw that I hadn't filled any IVF medicines at their store but failed to check out other stores which did have some prescriptions however most had to be filled through Caremark mail order or the specialty pharmacy all which wouldn't ship me the needles. I tried to talk to her on my husbands phone and she wouldn't let me say anything and walked away and shut the pharmacy gates on my husband. I worked as a Nationally Certified Lead Pharmacy Tech for 7 years at CVS and I have never seen a more rude pharmacist. If she had let me explain maybe she would have seen I have prescriptions for IVF. I had to get the needles through another pharmacy and they were so sweet and helpful. I hope the stress caused by Angel did not affect my pregnancy. I will never fill any prescriptions at this location even though it is the closest to my house. I would rather drive to another CVS or switch pharmacies companies and that's pretty awful to say for someone who has worked for CVS for almost 17 years. I've never been treated so rudely! Avoid this store if you want good customer service!! read more

Slow as crap! Over thirty minutes to fill a prescription. Ridiculous! 37 minutes to be exact!

I've been on hold to speak with someone in the Pharmacy for 45 minutes and still holding. I hung up the first time because they didn't pick up. read more

The manager at the Sunset store does not like coupons or customers that use coupons; so be careful if you shop there with coupons because you may have an unpleasant experience. If you return a product that a coupon was used on, she will deduct the dollar amount of the coupon from your refund which does not make sense. The store will be reimbursed for the coupon so she is definitely cheating the customer. read more