I wish I could give this location a zero. I moved to this area recently from southern California and like any other person, I thought I would undergo a smooth transition into receiving future medication refills. Multiple times now, I have been notified via their app to pick up my medication, and when I show up, they make me wait another 20 minutes to "refill" my medication only to tell me the medication will take another 2-3 days to ship to their location. On Friday, they told me after 15 minutes of waiting for a medication to call them back today, Monday, in order to talk to the pharmacist to get an ETA on when my medication would be in. I have been on hold for a total of 4 hours this morning. My doctors in my hometown have been patient enough even during their most busy hours of the day to wait on hold with this pharmacy to request my meds, but they have never been able to reach them either. Do not ever go here. read more

I've come to this CVS multiple times. I try to avoid it as there is a cashier who has no customer service skills what so ever. I have witnessed it not only happen with me but also other customers in front of me. Flat out rude and it's unacceptable. read more

This is the worst pharmacy. I tried for 10 days to get a prescription refilled with no luck. When I tried to call to find out what I could do, they left me on hold for 15 minutes until I finally hung up. I called the front part of the store and they said they were not able to keep staff. I can understand why. Now I have to try to get my prescription away from them so I can get it filled elsewhere. Just an awful experience. read more

The FEW times I had to pick up a prescription from this pharmacy will be the only times I will ever use them. I don't know what happened to the cashier in the pharmacy (maybe she a pharmacy tech) but she is so RUDE!! She must be just an unhappy person.....poor thing. Heads up....just a warning. read more

CVS is always an interesting experience when i go in their. I found myself in this CVS looking for ear plugs as I forgot mine at my house. I was on my way to San Francisco to go see Steve Aoki at the Bill Graham Civic Center. I felt like i was on an endless journey of searching and search and searching. Pacing the isles while batting my fake eyelashes, I FINALLY stumbled into an employee that could help give me some direction. He directed me to the wide yet over priced selection of ear plugs. We chatted up the small talk as I told him I was on my way to see Steve Aoki. He said, "awesome, I just saw Bass Nectar at The Bill Graham Civic Center." Which was a show I'd love ro see. When I went to check out at the register, no matter what CVS I go to, there is always some delayed nightmare at check out. Every single time like clock work. read more

I scheduled my COVID booster several weeks ago, but when I arrived to the pharmacy, the woman at the register informed me that on Friday (12/3/21) they had a power outage and the vaccines were in quarantine until their management gave the OK to begin administering shots again. The only communication I received was two appointment reminder notifications on Sunday and again this morning. They knew for 5 days that the appointments weren't happening and didn't bother to notify anyone. The solution to the cancellation is that they will allegedly call those who had appointments when the vaccines are "out of quarantine" so we can come in as walk-ins--of course, as a walk-in there is no guarantee they will have the needed dose. I took off work and sat in traffic for an hour to get the booster and now have to wait an additional two weeks to get the booster elsewhere. Staff was rude, incredibly slow based on how long the folks in front of me read more

Wow, just Wow....I could not believe the womens bathroom right off the pharmacy. What a disgusting filthy room. The sink was an old white porcelain sink that had scummy grey dirt all over. The toilet obviously had not been cleaned for a while. The paper towel holder had a roll on top of it for people to use. The changing table was open and had waded up paper towels on it. The walls had dripping dirt marks all over and the floor was filthy with dirt never washed out of the corners. All the RIGHT NEXT TO THE PHARMACY. I can only imagine what the back of the store looks like. This place sells food! You get medicine here. It far from passes any kind of inspection. Where is the health department??? The manager and owner should be ashamed to even think this is ok. Thumbs down on this store. WOW! read more

See all

So short staffed for so long. There is a mutiny taking place in the long line of people waiting for long overdue prescriptions. People have commented that they've come 4x for prescriptions still not ready. read more

Just left CVS and will never shop there or any other CVS in the nation. They have the worst customer service I have ever encountered. I reluctantly made a purchase there and asked to use their restroom. I was told by the cashier they didn't have one for the public, only for employees. This was an emergency and these people could have cared less. I spent $39 for a back brace so it wasn't like I purchased a pack of gum to just use the restroom. Terrible customer service. read more

The Longs Drugs store chain was regional to the Bay Area and was bought by the national group of CVS/pharmacy stores. This one in Rohnert Park became a CVS/pharmacy store. I like CVS over the other two huge national drug store chains, Walgreens and Rite-Aid (which used to be Payless here in California). I've never really done a lot of shopping at CVS other than prescription pharmaceuticals. I've always gone to Target or Costco for most kinds of general shopping. But, I've bought more non-drug things from CVS in the past couple years. I kind of like CVS now and it is closer to my house than our Target. I bought some AAA batteries, Bic disposable extended candle lighters, and a box of Kleenex Aloe tissues the other day. See... CVS has stuff! CVS/Pharmacy, check! Review 0078 read more

I don't visit a lot of drugstores, so I can't compare CVS to its competitors. Basically, I use them for prescriptions and they've been great. Their pharmacist is totally friendly and accommodating. I've had excellent experiences with the pharmacy assistants. Recent example, "Hmm... your health plan is supposed to (insert medical-talk here), but I have some doubts about that. I'm just going to go ahead and call them and double-check, okay?" Whoa, nelly.That seems pretty helpful and all. What the heck's going on? Am I even awake? Well, you get the idea. They're always really efficient, too. As far as the drugstore part... it seems pretty good to me. Very drugstore-y and everything. Big variety of stuff. Plus, they had a few off-beat things that I looked for on a whim, so that was rewarding. All in all, a darn good pharmacy and drugstore! read more

Supper nice staff. Close to Bank of America, Safeway, bagels, Bomb burritos and a thrift stores. I like it here and I will continue going here to pick up my monthly things because they have it all. read more

Drove 30 mins to get to this "24 hour" store for medicine but doors were locked. Only later did I check the reviews to see if anyone experienced this, surely enough they were closed read more

Never again. This place is a dirty, dingy, unorganized ghetto disaster. About 45 minutes of my time was completely wasted and I received the biggest run around. I went in yesterday to pick up a prescription which I was told on Friday that it would be ready on Monday after 3pm. I went in at 4:00, went up to the counter and showed an online coupon that I had printed out. I was told the Rx was being processed and I needed to go down to the pick up window. I go to the pick up window, the girl took down all my info since it was a new prescription for my dog. Again, she tells me it's being processed and will be ready in a couple of minutes and that I can get it at the register I was just at. So I get back in line and after the line was about 7 people deep, the cashier finally asks for back up. A man comes out, helps one person, looks at me a few times as I am next and then leaves as another employee came back from lunch. She was still chewing her food and did something on the register, ignored me and then took off. FINALLY it's my turn again and guess what? I talk to the same cashier I spoke to initially and she looks up my order, then tells me AGAIN that I have to go back down to the pick up window where I can get my order. By then my brain starts cramping and I start thinking bad, dark thoughts. So back to the pick up window I go and give all my information to this employee a second time, along with my coupon, and she rambles on and on about how she cannot "change anything when the pharmacist is not there". I have no idea what she's talking about and at this point I don't care. I'm done with this place. She tells me I have to wait until the pharmacist gets back because they went to LUNCH. Excuse me? Wasn't I just told my Rx was ready for pick up by this same person, like 25 minutes ago?? The pharmacist went to lunch after processing my Rx, so I would have to now wait another 25 min for them to return because they left 5 minutes prior. By then I was disproportionately angry and needed to leave. I left all the other items I was going to purchase on the counter and left. I went over to Walgreens, they called my vet for the Rx and took care of everything, without any hassle at all, in less than 10 MINUTES and the cashier was COMPETENT. Imagine that! read more

I very rarely write reviews, especially coming from the customer service field myself but wow. What an awful cashier. Leandra I believe her name was. Had me wait in her line for fifteen minutes, proceeded to help the two people in front of me and then when I was the last and final person in line she told me "he can help you over there", referring to the other cashier with another line after I had just waited for quite some time. You're telling me you couldn't tell me as I waited in line that you were closing or leaving or whatever the hell she was doing. So incredibly rude and horrible customer service. Way to go Leandra, and way to go cvs for choosing such an awful employee read more

go to the cvs in target!!! the service at this place takes forever, only one person working and they practically ignore the people in line. as i waited in line even the delivery person was complaining about how long everything takes. read more

Andrew needs a new job. He proceeded to yell from way back behind the pharmacy.... instead of walking to the counter and speaking to me.

Had a prescription called in for my wife on the 24th of September. Didn't hear anything from CVS so I called on the 25th and was told that they didn't have a prescription for my wife. I called the doctors office and asked that it be called into another pharmacy. On the 26th I received a call from CVS saying a prescription was ready for my wife. I picked it up and checked the date filled, it was received and filled on September 24th. I thought that the doctor failed to call in the prescription, turns out that a CVS employee failed to check there own files. read more

Horrible Horrible service Slow always. Call ahead ask of it's ready they say yes your her here it's NOT AMD.you wait thirty to one hour?? Go somewhere else!! read more

My recent trip to this CVS was irritating as hell. The pharmacy was fine and the pharm tech was nice when I picked up my prescription so this review isn't about them. This is for the cashier that tried to act like security when I was browsing the beauty section after picking up my prescription. Over the intercom I hear "check security cameras" and 15 sec later there this guy was harassing me cause he assumed I took something and tried to play it off like he was trying to help me. After I told him I didn't need help several times he finally left me alone. When I got to the front of the store he was at the register staring at me. It was as though he was trying to catch me doing something when I was doing nothing wrong. I glared back at him and walked out. Worst experience ever and I suggest you don't ever come here unless you want to be treated like a criminal. read more

Huge fan of the easy print out at cvs. Extremely disapointed on when something goes wrong with the photo none of the workers have time or know how to. Granpas head is cometely cut out of photos. Sad. Family photos ruined. And employees were too busy to get help. read more

I wish I could give them zero stars. I had a horrible experience shopping here & will never return. Kim helped me and was the rudest person I have ever encountered at a store in my life. Kim was incredibly rude, she was not helpful, and I am sadden to say she is a manager. If someone puts someone that distasteful in a position of power it leads me to believe the company as a whole does not care about customer service or returning customers. read more

Exactly as you would expect. Clean, organized, attentive staff, never waiting for anything, always in and out.

I have been getting my prescriptions at this store for 26 year all the way back when it was Longs Drugs. I have to say that it is just awfull. The store is huge yes but less that 10 percent of it is dedicated to getting your prescriptions fill. So the line is always long and it goes down some random ile. Today I went there at 2 pm and not only did they not fill the right medication I had to wait in line for 30 minutes to find that out. And I. Order to find out why they filled the wrong medication and to reorder the right one I had to go stand in line at another line. The whole process took 50 minutes and I had to come back later to get the meds. As the pharmacist was backed up and I'd have to wait another 30 minutes . Just a bit redicous and guess what they don't care!!! I'm changing all my medication needs to some place else. read more

I mostly use this CVS for prescriptions, though I do often buy other things while I'm there. The employees are always helpful, and a few are very friendly. The pharmacy workers are sometimes stressed but manage to remain professional. I've seen a number of customers be irritable and rude toward them because insurance wasn't going to cover a certain medication, etc., and the employees always handle it well. Most important, this pharmacy has never messed up one of my prescriptions or told me something wasn't yet ready when it was supposed to be. I've definitely had that experience at other pharmacies, including another one in Rohnert Park. read more

Decent big box drug store. I don't use their pharmacy (i'm Kaiser) but they are good for getting your toiletries/makeup/sundries, etc.

Worst service ever! Every time I come in not one employee is friendly. They really need to work on it. I don't even want to go back.

avoid this cvs!!!!!!!!!!! this has been the worst cvs pharmacy experience ever!!! i recently gave cvs my prescription and they said to come back in about 15-20 min to pick it up. i went next store to safeway and was shopping for about an hour or more. i came back to pick it up and they said "oh sorry you'll have to come back it won't be ready for another 30 min or so". when i asked them why they said because the only pharmacist we have was on her lunch!!! i explained how long i had already been waiting and they did nothing to help me!!!!!!!!!!!! after waiting the extra 15 more min i went to check the status and they had the nerve to say it would be another 15-2- min again with the same bullshit line about the pharmacist on lunch again!!!!!!!!!!! ugggggggggggggghhhhh!!!!!!!!!!!!! i used the bathroom there while waiting and it was disgusting!!!! 1. no toilet paper 2. no soap or paper towels 3.door lock is broken (come on in!!!!) 4. and finally there were no toilet seat covers either!!! staay faaar faaaar away!!!! read more

Had to go in for several obscure items, and "D"?, who may been the manager, was incredibly helpful with locating the items, assisting us with our purchases, and just giving us that extra special attention that made all the difference in our experience at this store! : ) read more

A little pricey for groceries but I go here for the pharmacy. Pharmacy is usually quick & efficient, I sometimes have probs with them forgetting to run both my insurances & trying to charge me. Or one time the pharmacist told me he only wanted to give me a limited supply of a (non narcotic) pain med in spite of my dr's prescription for a 30 day supply. I had to get my dr to call & ask what the issue was before they reissued me the rest as another prescription (for another co-pay), but the issues I have had are pretty sporadic & they're usually friendly & efficient. read more

I am NEVER going here again for prescriptions. I had a pick up time for 1:00 and when I got their they said their pharmacist had just went to lunch and that I would have to wait till he gets back to get my refill. You would think he would have done that before going to lunch. They told me it would be 15 minutes, and I ended up waiting till 1:30 to get my prescription. So frustrating. To kill time, I shopped and then used their restroom, which was the nastiest restroom I had ever seen. There was no toilet paper to be found, just a paper towel roll on the counter, and trash everywhere. Get it together Cvs, really. read more

Just horrible customer service. If I could have left less of a review I would. It is not the employees so much as the management. My Mother before me loved the place and patronized it frequently. I think now management needs to redirect, rethink and get it right read more

I liked this CVS I really wanted my medication and didn't have insurance that could be used here and they let me pay cash I though it was great. I have gone to other CVS's in the past and they refuse service but this one was great. read more

Will never shop their again. Went there to buy a few things and picked some items that were on sale. I was told upon checkout I cant get the sale price unless I sign up as a CVS member. .What a bunch of BULL SH-T Sorry CVS I don't want your emails and text messages. I`ll shop somewhere else read more

I went to the pharmacy to pick up my prescription & Daniel was the clerk. I walked up & said hi & he just looked at me. I said hi again & he continued to just look at me. I told him that he is extremely rude but he didn't care. I left there so angry!!! He needs a lesson on customer service & how to treat customers politely!!!! read more

My over all complaint would be the bathroom. It's dirty and in poor condition. As if that's not bad enough it's very near the pharmacy and makes me wonder about over all cleanliness. read more

If I could give negative stars to the pharmacy at CVS, believe me, I would. I only went there one year ago because, amazingly enough, the Safeway pharmacy staff was even worse. Hard to believe, the same idiots run the CVS pharmacy. I'm a Stage 4 cancer patient and my insurance changed the kind of pain meds I can get. It's now been 3.5 days WITHOUT pain meds due to the fumbles of my insurance. Today, finally, it was approved. Then, CVS decided to strike with a phone call. The head pharmacy gal can barely be understood on the phone; English must be her 4th or 5th language because she is impossible to understand by phone. I get a call back from her sidekick - one who specializes in keeping people waiting on line- and she tells me Nope, they don't carry this kind and Nope again, they will not be ordering it. I told her I was over 3 days in pain, could I get one or two pills, the kind they've filled for me for 12 months, until my Doctor can change the order. OF course not. And no again, they won't be ordering any. This bimbo then goes on to say I can come pick up my other prescriptions and go soemplace else to get this filled. How about that for great customer service? Instead, I came home, called my Doc but it's after 5:00 of course. Then I wrote to CVS headquarters and I intend to take a day off work tomorrow so I can scream my head off at their HQ customer service people. I know this store manager has been trying to improve their service but I also know the manager has little to do with the pharmacy and how they treat their customers. CVS pharmacy simply sucks. read more

I came in hoping to find a good deal on a wrist splint. I actually liked how no one was there and it was pretty quiet. I found an okay splint for around $30 but I honestly couldn't really afford that much. I work at a retail store so I know how pricing works and I know that most places offer discounts or coupons to satisfy customers and it's always better to just give the customer a coupon then deny them and have them complain about it later. When I got in line I had to move to a different register because that one was broken. Michelle, dark blonde, was not happy about it and made a snide remark to her co-worker and spoke to her a bit rudely. It was as if she felt put out by having to come up to the registers and help out. When I asked her about a discount or a coupon she just flat out said no. She initially asked me for my I.D. but I had forgotten for a moment with all the coupon business. She was rude when she asked me for it again "That's why I was waiting to scan because I THOUGHT you were looking for you ID". I felt rushed and unappreciated. I ended up spending about $50 but I probably wont spend any more now because I did not have a pleasant experience. All in all I was reminded that I should always remember to treat my customers nicely. So thanks for that I guess. Btw got home and found the same one at WALGREENS for $22! read more

The CVS in Rohnert Park cannot call itself a pharmacy. They should just be honest and call themselves a candy store. I went there 4 months ago to buy bandages for a surgical wound. The bandage aisle was almost bare. Couldn't find one. Since then I went to CVS for some brown eye shadow. The make-up aisles are bare. I couldn't find one brown eye shadow. I then realized that all the aisles that should contain drug-store items are bare, and yet the candy aisles (and there are many of them), are chock full. What is going on? Don't bother with this store. Save time and go to Target. read more

The worst pharmacy I have ever dealt with...medication never in stock, got prescription with wrong persons name on it, would not fill my prescription even though doctor had me go there with a hard copy of prescription they said it was too soon and wanted the doctor to call them instead of them contacting the doctor ...the list goes on and on...the wait is always long, no supervisor for the pharmacy...had to talk to store supervisor..they are completely under staffed and uninformed...disgusted with their service read more