They can't find prescriptions, when it's right in front of them. They will fill prescriptions you…read moredon't ask for, leave the one out you ordered causing extra TRIPS. They can't care less about the customs they serve. ALWAYS CHECK YOUR ORDER BEFORE LEAVING PREMISES!! THE PHARMACIST AND HER #2 are BOTH RUDE , and won't let you explain your problem. I'm going to find another PHARMACY. BEEN PUTTING UP WITH THEIR INCOMPETENCE FOR TOO LONG.

The pharmacy takes over 30 min. to get a person on the phone every time. I was given 3 different…read moredates I could pick up a controlled substance they didn't fill. My injections for diabetes never has the medication in stock. The drive up is impossibly slow as is waiting inside. Changing pharmacies again!!

I love this pharmacy! The are open 24/7 , which makes Pharmacy runs nice if we ever have an ER…read morevisit (my husband is prone to kidney stones) . Plus they are always super nice ! Love it

This pharmacy does not have its customer processes under control. First you call and try to order…read moreyour RX but they use the cheapest ink ever on the label so you can't read it by the time it's ready to refill, so you have to talk to a person. They give you an approximate time it will be ready They auto call you to come pick it up. If you call and ask how many are ready, they will say all are already when they aren't. You spend 45 minutes to an hour waiting whether it's in the car or inside. It's not until you get to the counter to pay for it that you find out.1) it's not ready, 2) it's not covered by insurance, 3) they gave it to someone else, even though you special ordered it, 4) They have no record of it in their pharmacy so you have to go home and get the bottle, 5) it requires a pre-authorization or 6) it's not in stock. And, they don't take GoodRx, so the worst surprise - you anticipate usual $7.50 copay; the nonchalantly say, "That will be $575.00." Why is it they don't know these things when you order it or why don't they call you back and tell you there's a problem before you wait in your car 45 minutes smelling fumes or go inside and wait even longer. Baylor, Scott and White needs to update their processes for customer service in a very, very bad way. There is a much better way to run a service business. Sadly, they don't know of it.

We've been to this pharmacy as well as other S&W pharmacies in the area, on Canyon Lake Drive, and…read more in Belton. We have always received great service from both sites, and they are always willing to answer our questions when we have them. We are blessed to have them serving our community.

I've used this pharmacy for over a year. I am prescribed a Schedule II medication and the treatment…read moreI receive is atrocious! I am treated like a criminal and they show no respect. I believe I would receive better customer service from a drug dealer. I remain with them because my doctor is a BSW doctor. I've complained to him but what can he do. I've spoken to the manager with no results. The staff need a course in customer service and how to treat patients who take medication because they have to take the medication. The staff need to have compassion and respect for patients who MUST take a Schedule II drug because it is necessary to survive. What the staff fail to realize is, without customers, they would not have a job. Shame on you!

Store stockers were the best. They helped me find the product I was looking for. Store was clean…read moreand everything looked well stocked. Easy to find things. Self check out was easy and clerks were there to help took a bit to locate my produce but was fun to look at their displayed

They charm you and lure you in. Then they grab ahold of your wallet and you are at their mercy…read more Damn you target circle cyber coupons!!!!!

Have been going to this pharmacy for years. Great service, convenient location, and always willing…read moreto help when I've had issues with insurance or the doctor's office.

Friendly and helpful staff. We switched to this pharmacy from H-E-B because of more convenient…read morehours.

I was greeted by an employee named Corn, today, 2/02/2026, in the back of the store. He walked up…read moreto me and asked if there was anything he could help me with. I told him what I was looking for, and he led me to it. He asked what else I needed, and I told him I was going to a certain dept., and he walked with me and made sure I found what I was looking for. He continued asking what else he could help me with. I finally had to ask him if this was a new program or if he was hired to do what he was doing. Providing exceptional customer service is what he was providing, not just pointing me and going back to wandering around, as most of them do. I was totally impressed with his attitude and desire to provide exceptional customer service. I asked the lady on the way out how I could get in touch with the manager to share my experience, and she wasn't sure.

Employees need customer service training. Men's rooms are filthy never have soap or paper towels…read moreurine all over the floor. Store is always out of products and never stock well.

Probably the worst customer service I've ever experienced at any Walmart. Short hispanic guy with…read moremustache at customer service is rude and before I could catch his name, turned his name tag around. I will be notifying corporate offices especially since I worked at Walmart in San Antonio prior to moving here.

Today when I went shopping with a family member we had an awesome experience. We did our shopping…read morewhile looking at all the aisles that were fully stocked. The shop was successful, however, the best part of the shopping was the cashier. Her name is Anna. She is one of the best cashiers I have ever met. She handled our difficult order perfectly with a smile on her face. We realize her job is difficult. Thank God for cashier's like Anna. Thank you Walmart