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    CVS Pharmacy

    3.6 (21 reviews)
    Open 8:00 am - 11:00 pm

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    CVS pharmacy ina & Campbell
    Cynthia T.

    According to CVS Code of Conduct, putting people first is the highest priority. After my experience at the CVS Pharmacy on Ina and Campbell, I can tell you that is NOT a philosophy practiced at this store. I went into CVS to grab some snacks and drinks for my family, who were home not feeling well. Some items were on sale buy 1 get one, 50% off. I got to the register, and a new employee, Zach, had been left alone on his first day at the register and was helping a woman. I decided to use the self-checkout. I rang up all my items, but none of the sale items rang up on sale, and the checkout couldn't recognize all my items were in the bag. A light comes on and says that someone will come to help me. I'm fine with that. After waiting for a few minutes, Zach went to see if someone could come to help me when a gentleman waiting for checkout mentioned that I had been waiting a while for assistance. I was fine waiting but was appreciative of the mindfulness the other customer displayed. A woman (SUE), who I assume is a supervisor or assistant manager, comes up to the register without a greeting, introduction, or inquiry and states I need to proceed to check out and pay to click a button. I explain that some of my items are on sale, and it's not showing up. She says it's because I need to add my phone number. I gave her my number it was not in their system; my husband's number is not in the system, so she went to get a card and asked me my name. I tell her I really don't want to give her my information because I don't want to receive emails or texts. She mumbles that she'll just put in a name for me. She chooses to input KAREN. Karen is a beautiful name unless it's being used as an offensive slur. I asked Sue, did you really just put in Karen as my first name? Are you serious? She doesn't own inputting an intentional offense slur as my name but feigns ignorance. I'm upset, but I'm chill. And... I'm still nice because I'm not going to engage with an employee that shows such poor judgment and is certainly old enough to know better. I finished my purchase. Sue writes down the store manager's name and her name. First, the store signage does not say you have to sign up to receive the benefit of sales. Second, declining to be entered into a database is not a reason to demean and disrespect me with a pejorative term for a white woman. I demanded nothing. I asked for no special treatment. I never raised my voice or anything like that and yet this employee acted contemptuously. slurs are an insinuation or allegation about someone that is likely to insult them, slander them, or damage their reputation. CVS earning the trust of customers - failed CVS acting with integrity - failed CVS respecting colleagues - (Poor Zach left alone on the first day) - failed CVS interacting with others - failed CVS doing the Right Thing - failed In order to believe Sue, I'm supposed to believe of all the 1000's and 1000's of first names available to choose from, Sue randomly and without a shred of malice picked the slur for a privileged white woman. And what was my privileged transgression...declining to receive texts or emails from CVS. Here's the rub... I believe in Math. Statistically, the probability of this being a random choice is highly unlikely. I think Sue thought she could covertly use the name Karen for me, and I wouldn't be the wiser like writing Bitch, a racial slur, or some other derogative comment on a receipt for her friends to see and laugh about. It's just not cool and it's certainly not acceptable.

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    10 months ago

    Helpful 3
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    2 months ago

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    3 months ago

    the pharmacist Jake went above and beyond with customer service. He greeted me with a smile and was extremely helpful. Kudos

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    1 year ago

    Helpful 7
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    2 years ago

    Helpful 1
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    4 years ago

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    2 years ago

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    5 years ago

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    4 years ago

    Helpful 0
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    15 years ago

    Helpful 1
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    4 years ago

    Helpful 1
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    8 years ago

    Great location , easy access , busy corner & store. Big store & pharmacy , home of Corp big pharm next to starbucs

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    8 years ago

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    5 years ago

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    8 years ago

    Helpful 1
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    4 years ago

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    9 years ago

    Helpful 2
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    10 years ago

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    11 years ago

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    13 years ago

    Helpful 1
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    9 years ago

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    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    This CVS location has the BEST customer service.

    Mentioned in 2 reviews

    Read more highlights

    CVS Pharmacy - drugstores - Updated July 2026

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