OMG! Reading these reviews made me feel so much better that i am not alone!! I have had nothing but perpetual problems at this pharmacy. Definitely making a change. read more

I will never go here again! CVS is supposed to be a convenient place to pick up what you need, but this CVS is anything but convenient. Yes, it's right in town, but the lines are painfully long and SLOW. There's always only one person at the register, and in my experience the employees are rude. I went in tonight and the lady acted like I was dumb because she wasn't able to enter my phone number right. That is not how you're supposed to treat customers! read more

This cvs is the best one in Westwood ! I feel like I'm at home when I walk in the door and am greeted by a man who looks like my uncle Greg. Greg is a nice guy. I've never went to the pharmacy because I can't find it but when you get a can of Icey tea it is a good experience read more

Terrible customer service from the pharmacist. Rude and nasty. Had the nerve to call ME nasty for simply telling her I was not going to fill my next prescription with them and taking my business to Rite Aid. Spoke to me like I had no idea what I was talking about and very dismissive rather than informative. Great job Gita, how do you like being exposed as the "superior" that you claim you are. Disgusting. read more

DO NOT GO HERE. Every time I go here either there is a mistake or my rx is not ready or there is some kind of problem. Today, after waiting over ten minutes in line I was seen by the pharmacy staff person. I wanted to pick up my rx and drop one off. I was told I would have to wait in the other long line just to drop off my rx. Ridiculous! Never going back. read more

By far the worst CVS I shop at. They are always under staffed and the wait at either the pharmacy or front register is beyond ridiculous.

Absolutely the worst pharmacy service I have ever experienced. CVS just took on the Emerson Pharmacy customers and are not able to handle the volume. From the conversations I heard on line, their service has always been poor. My wife had waited on line twice on Monday but had to leave as the line did not move. I got on line a third time that day and waited 1/2 hour before being waited on. There were 15 people behind me when I was told my prescription wasn't ready. I had called it in the previous Friday. They are either understaffed or grossly incompetent. Never again. read more

They are nasty and catty at that place. I go there because on my way home from work. Service is below average very moody employees. Wonder sometimes why can they be like the Montvale One what a shame. read more

Once again CVS can't deliver on their own advertising.The Westwood store was empty this morning when I enquired about the shingles vaccine. Even though there were 4 people in the pharmacy and nobody dropping off or picking up,I was told they only do them when 2 pharmacists are present.At the Walgreen's, in Hillsdale, a check of my insurance and a few lines on a simple form was all it took. At least this time I didn't wait an hour before being told they don't carry a particular medication. Seems to be CVS policy. Thanks Walgreen's read more

I'd be able to give this CVS a second try if the line weren't so long it blocked the entrance. Huge place, too bad they only staff one cashier at a time. Best to come in for a soda real quick if you have about an hour and a half. read more

If I could give this place no stars I totally would! By far the absolute worst and incompetent pharmacy I have ever been to in my life!! Not only are they slow but every time I have my son's prescription filled they cannot find him in the system and ask if I've even been here before. I have been going to this place for a year now and for some reason beyond me I haven't switched. Well today was the absolute last straw. Not only did they pull the whole we don't have him in our system but then they proceeded to tell me that they cannot fill the script because my insurance denied it. So I had to wake up my 9 month old daughter to go inside and handle this mess they created. While on my way in I called my insurance company and they told me that the pharmacy never even put through a script to be denied. After they found that out they said well we have to have verbal authorization from the doctor so I'm looking at them and finally said well don't you think you should give the doctor's office a call then?! I mean are you bleeping kidding me?! Never ever again! Sorry CVS Westwood you suck! Not to mention while I was walking out there was a huge line in the front and the women checking people out were bickering and complaining so everyone could hear! read more

If you value your time stay away from the pharmacy. There are often 5 or 6 people behind the counter who won't give you the courtesy of making eye contact while you stand there awkwardly for long periods of time waiting for someone to step up to the front and help you. It's not just the kids either, the pharmacist and pharmacist assistants all exhibit the same antisocial behavior - it's plain rude. CVS in Montvale and Old Tappan offer much better experiences. read more

would give this place zero stars hands down. My family dreads coming here every time we need a prescription filled. The pharmacy is incredibly disorganized and the employees lack any common courtesy and sense. I joined Yelp to let everyone know how terrible this CVS is because I've hit my limit with this place. Good bye CVS, Hello Walgreens. read more

Rudest and most miserable pharmacy staff I have ever encountered. Every single time I have gone they are arguing with each other, talking about their personal lives, or just being miserable human beings. I haven't gone once where my prescription was ready on time, where cashing out was easy or where they haven't made ME carry out some facet of THEIR job (like calling the insurance company for numbers). I don't know how any of them are still employed. read more

The people here either hate there jobs or have given up on theyre lives. Ive come here a few times but after my recent visit I'm done. Long story short, I asked a guy putting stuff on the shelves about coffee that was on sale and he said, "Ask somebody else I'm busy." Woof read more

Horrible, rude customer service at the pharmacy. I can't believe how I was treated. Really, I am just stunned.

I don't know what's going on with this cvs pharmacy. Its terrible.I realize they picked up Emerson Pharmacy patients but the wait time is totally ridiculous. I waited over 2 hours on December 5th but today I went there with my prescriptions at 11:00am...it is now 3:45 and they are still not ready..over five hours to wait for a refill is crazy.all the staff is running around like a chicken with there head cut off. More pharmacists are definitely needed...you can tell they are stressed to the max.I'm going to another pharmacy..next they will be telling me you can come back tomorrow. ..nuts!!! read more

The worst pharmacy ever!!had high hopes when they Changed locations and expanded the pharmacy... Thought it would be a big improvement on waiting time.... NOT!! Worse!! Especially now that they accept Emerson pharmacy customers!! The line is down the whole aisle!! And worse... They put in a drive thru at their new location and it is always coned off!!! read more

I swear every time I come here there is always a customer getting into an argument with the pharmacist, there's always an issue. Every time I come here there is also a huge dysfunctional line, I use the word dysfunctional because the line exceeds to one of the aisles and then people don't know where the line starts or ends so somehow there end up being two lines, absolutely ridiculous. The staff there aren't that great either. I went there this past Saturday to buy a food item and I looked at the exp date and it expired in August so 5 months prior. I notified the staff to let them know and to see if there were more in the back and all I got was a "I'm really not sure to be honest". She also didn't even bother to take them off the shelf which really disgusted me. ALWAYS CHECK THE EXPIRATION DATES! Luckily I only come to this store because my boyfriend lives in town so I'm not here too often but I try to avoid it as much as I can for these reasons. I feel bad I really do but this store is a disaster. read more