i wanted to speak with the pharmacist about my meds and i could not get past the stupid machine they have answering. i could leave a message but who knows when i would get a call back. i should have just said i was a doctor then i would get through. very poor customer service. read more

Melissa in the pharmacy delivered excellent customer service to me yesterday! She searched for a coupon for me for an expensive prescription that I take and saved me $75 a month and it will continue for the year. She went out of her way and she was really busy. Melissa has been at this store for a long time! I truly appreciate her extra effort and assistance. Great work Melissa! read more

Original: I am only reviewing the pharmacy part of the store, I have no issue with the other shopping area. The pharmacy SUCKS! Almost all the pharmacists are rude, angry people. They lie, they yell, they throw tantrums. They fill things I tell them specifically not too, and they lose, forget, or "have to order" the medicine I need. And I know they're lying. I have the same prescription filled at the same CVS, at the same time, on the same day, every month. And sometimes they tell me they don't have the medicine, they need to order it, that they never carry it and always have to order it. "You didn't say that last month." Too bad. Ask a different pharmacist, "of course we carry it, always have." Next one, "no we never have it." And so on... They get so pissed if you ever ask any question. They gave me the wrong birth control once, and when I asked about it they said the company closed and this new medicine is the exact same. The company never closed, they just stopped carrying it and lied. I then went to make sure it was the same thing, not like the same, not close, the exact same. If it is in anyway possibly minutely different I will get my period, and it will probably kill me. I made that very clear, and they lied. Then they lied again, and then again. I made the mistake of just believing them. When I started getting dizzy and out of it, I knew something was wrong, so I called just to ask AGIAN. No blame, no anger, nothing but fear that I could die, and they lied again. I told them I could die, and if this birth control was at all even a little different, I need to do something or go to the hospital. They just kept lying! Not surprisingly it was a different pill, it did give me my period, I lost too much blood. I was about to get a blood transfusion. Is in the ER twice. My heart rate went to 25. I almost died twice because they just wouldn't stop lying. 2 months later I'm back on my old pill, and they refuse to fill my prescription until days after I run out because my doctor writes for me to skip the last week of the low dose pills, because otherwise I will get my period, and might die. My doctor even spent an hour on the phone with them telling them how she wrote the script and the medical necessity, and they hung up on her. My pharmacy tried to kill me, and now they're trying to do it again! Update: It only gets worse. After they tried to kill me, multiple times, they keep trying to do it. On multiple occasions since my review they have repeatedly tried to cancel my much needed medicine for a generic that doesn't work for me and, once again, just like was proven when they lied to me repeatedly about the company making the medicine closing, would kill me. My doctor and my lawyer have made multiple appeals and it is all over my file with the pharmacy. It's on their file saying "no generic" and that it would kill me and that it almost already did. It's VERY clear. My doctor continues to make that very clear each and every time they fill the prescription. Today they messaged me saying my insurance doesn't cover the name brand, so they have contacted my doctor to change it to generic. For one, it wouldn't matter if my insurance didn't cover it, I still need it to live and would pay out of pocket to keep doing so. Two, it IS covered by my insurance CVS just tried to call it in far too early and the machines turn them down. Instead of contacting me, they just send a message to say they're asking my doctor to kill me. Again, it's all over my file and flagged in their system. They can't look at my file or prescriptions and not see the multiple legal and medical documents and multiple appeals that took weeks to complete. This is getting very close to criminal. Even if they overlooked they own files, their copies of my medical necessity paperwork, their copies of the legal forms from my lawyer and insurance company. I got an insurance company to write a statement for this CVS for this. That's nearly impossible, but that's how hard we (me, my lawyer, and my doctor) fought for this. You would think that would be more than enough. But no. Even if they overlook ALL of that, they should still contact me about this rather than just telling me they contacted my doctor to change it. Which again, I cannot stress this enough, IT. WOULD. KILL. ME. Again, the entire issue is because they can't do their job, including ordering the prescription when they are supposed to so it gets approved and it's not trying to fill it too early. I only wish I sued them a few years ago when they sent me to the hospital, twice in one week, heart rate of 25, rushed into a closet for emergency treatment with a crash cart brought in, two IVs in case of an emergency blood transfusion, and blood transfusion watch bracelet put on me. My mom thought she was going to have to bury me. Because they chose to lie repeatedly, even when made clear it was life & death. They have done this multiple times before, I know they will keep doing it. read more

So let me get this straight CVS - if I refill a prescription and then you tell me you have to order it because it's out of stock, the next person who does a refill gets what you ordered for me? Got it. read more

we scheduled for covid test for Travel. 1. waited 45 minutes at the window as usual 2. they lost the 2 Sample when delivering them(I dont know how), now we have 72 hours before travel , they called us to reschedule (we lost 24 hours out of the 72), doing another test and wait for the result will lose our flight (Means we gonna lose lots of money on tickets plus other booked transportation plus hotel booking etc...). whose responsible for all this crab? read more

The pharmacists at Senseny rd. are very rude and it is obvious they do not want to be at work. I have been coming here for 5 years and now I would rather drive across town than have to deal with the young attitudes they have behind the counter. read more

If I could give a big fat zero I would !!! Never have prescriptions needed, nothing is even in stock. say they have to order and should be there the next day. Ummm nope have had to call other pharmacies to get meds I need after waiting three or four days to give them the benefit of doubt. I'm diabetic so kinda need this stuff. Have also been something is going to be ordered and all of a sudden when I call about it, I'm sorry I don't know what happen it was never ordered or the order was canceled. Wait what. Why if you don't have that item in the first place was an order have to be canceled. So what mail order would be faster that just running up the road. Wow cvs. Get it together. Also the purpose of a drive thru is so we dont have to go in and if you're sick why would you anyways, so how about keeping the dang window open. Short staff my butt. Funny I walk in there and see 5 people and half the time the don't move out of their spots to acknowledge you. Sad. I will say Ashley and Zach are the only two that are willing to go out of their way to help. So the one star is for them. Will certainly be transferring all my meds from the establishment. read more

I usually love this CVS and have been there for years. I almost always have a pleasant interaction with pharmacy staff...until tonight. It's definitely on me that I forgot the store closed on Sundays at 6pm, so I accept that. Although that's no excuse to treat you customers like trash. It's one white haired older gentleman who works at the pharmacy who decided it would be best to give me a lecture about how they're closed at 6:10pm after I waited at the back of the line for 20 min . Didn't get you name old man, but you need to check your attitude at the door when you clock in. Just give me me my prescription next time like you did the five cars before me. read more

Stopped in Sunday afternoon at the request of my wife who was suffering from severe cold symptoms. Collected several cold relief items including a strong decongestant, one of those cards that you have to take to pharmacist and provide ID to purchase. They were out of stock in the CVS brand selected, so had to buy the premium brand product that was in stock. However, when pharmacist attempted to ring up the purchase she found out their computer system that scans your driver license did not work. (Funny she did not know this beforehand) I asked if there was a backup manual way to sign for and purchase the product as I did not have much time left to go run anywhere else. Pharmacist was very indifferent and just kept saying 'sorry' at my growing frustration. So I put my $40 of products back on the shelf and went to Walgreens where everything went smooth and very friendly. I am 'sorry' that I will no longer be a frequent CVS customer as I have since they opened - I live in the neighborhood, so much for caring about their customers needs. I will never set foot in this CVS store again. read more