We were heading to our dinner place and saw this cigar shop. Sometimes I like to smoke a stoogie…read morewith the hubby. We went in and the staff were friendly and helpful including the patrons. It's located in a strip mall so there was plenty of parking. They had a nice selection of cigars and they had the ones that we wanted. Then we were told since we purchased the cigars there, we are welcome to sit in the back room in plush chairs and a big screen TV to watch the games. The place is clean and they also sell other products related to cigars and tobacco products They also have private lockers that if you are regular to use, I'm assuming you can rent those. The prices of their cigars are pretty fair and the other items don't seem too expensive. Overall, it was a nice experience, friendly staff nice screens to watch the game and enjoying a stogie as a place was well ventilated. If I'm in the area again will come back here another time.

Dear Mr. Peash, I am…read morewriting to formally express my disappointment regarding the treatment I received from a manager named JC during my recent visit to your Kingstowne cigar lounge. I traveled from Maryland to visit your store and had already spent over $100 on cigars during my visit. While outside talking with some regular customers, one of them recommended a cigar that he thought I would enjoy. I went back into the humidor with him so he could show me the cigar he was referring to. As I was looking at the cigar, I took out my phone to take a picture of the band. My intention was simple: I wanted to remember the name of the cigar because I was planning to smoke it outside with the guys and wanted to be able to purchase it again in the future if I liked it. Before I could even purchase the cigar, JC snatched it out of my hand and told me that I could not take pictures because "all you're going to do is order it online." I was shocked by both his behavior and his accusation. Not only was his assumption completely wrong, but physically taking the cigar from my hand was disrespectful and unprofessional. As a paying customer who had just spent over $100 in your establishment, I expected to be treated with courtesy and respect. Instead, I was treated as if I was trying to do something dishonest. There was no attempt to politely explain a store policy or ask me not to take photos. JC immediately jumped to conclusions and handled the situation in a manner that I found offensive. What made the situation even more concerning was what I learned afterward. Several customers outside told me that this type of behavior is not unusual for JC. They explained that he has a reputation for speaking to customers disrespectfully and then later apologizing after other customers confront him about his behavior. In my opinion, an apology only after being checked by customers does not excuse the original conduct. This was only my second visit to the Kingstowne location, and unfortunately it will be my last. I frequently travel from Maryland and have visited your Woodbridge location on numerous occasions. I have never been treated this way there. The staff in Woodbridge have always been welcoming, professional, and appreciative of their customers' business. Because I felt this situation deserved attention from ownership, I visited your website and learned that you are the owner. I also called the Manassas store and left a message requesting a callback. I was informed that neither you nor Brian, who I was told assists you, were available at the time. I believe customer complaints should be taken seriously because they provide an opportunity to improve the customer experience. No customer should have merchandise snatched from their hand or be accused of intending to undermine the business simply because they took a picture of a cigar they were considering purchasing. I hope you will review this matter and address the conduct displayed by JC. I would appreciate the courtesy of a response regarding this incident. Thank you for your time and attention. Sincerely,

Great service and selection! I was impressed by the prices and great presentation! They have a…read morevariety of exotic snacks and are open till 3am!

Just moved to this side of town and needed a spot for papers and pipes. Incredible selection and…read moregreat prices on both! Flower, eds and vapes? Ya, you're covered. Knowledgeable and friendly staff. Only downside is you'll end up buying some top shelf stuff that wasn't on your shopping list but you had to have it. Highly recommend this spot!

Someone needs to partake in checking out the new home of cigars online. https://www.cigarhub.cloud/read more

Last week, on a random school night, I ended up back here to catch the NBA playoff game with a good…read morefriend. He's a cigar lover, and while I don't smoke, I never mind being the plus‑one when the vibe is right and good company is in tow. This spot has some of the most open space I've seen in a cigar lounge you can actually breathe, move, and not feel like you're sitting in someone's lap. And let me just say: the pours are generous. They don't play stingy behind the bar. The owner is truly a standout. Always kind, always welcoming, and it was great catching up with him during this visit. Shoutout to him for running a solid establishment. Now, let me be clear: This is not a "girls' night" or "come alone and chill" type of place for me. But if I'm invited again? Absolutely I'll be right there. As for the cigars: yes, they sell them. Yes, you can find them cheaper online. But honestly? Support your local businesses. Places like this only stay around because people show up. Smoke - Ladies do come here, more often than not! I don't mind the smoke and I just wash my hair immediately but if you don't have a hair appointment the next day, you may want to say no to this place. Smoke on your clothes is a given. Enter and come at your own risk! But a whole vibe! Crowd: It's giving - Older Grown Man Vibes! +50 crowd.

Manuela made this very seamless yet personable. She met me outside the glass and asked what I was…read morelooking for then recommended me some cigars. She sold me on the fact that this place is open late. I will be coming here for my smoke needs

Great people, service, and selection. I have patronized…read morethis establishment for about six years. They carry products that are not available to the good citizens of California, so I visit VA to buy in bulk once a year.

Bait and switch! Sold me tiny pebbles listed as premium buds. They would not take a return and…read moreoffered me $45 credit on an oz that was $300. They blatantly lied to me several times. Absolutely the worst dispo I've ever been to. Eli and Lloyd, u kinda suck. Run do not walk to your nearest exit! I wish I could leave a negative star rating.

The choices they have are trash, have no smell, look old and barely stays lit. Trash. I'm convinced…read morethey only get business because ppl have no other choice. Once again. Trash. Fancy names, expensive garbage and trash flower. I asked for a specific one they had a picture of advertising and was told that's photoshopped to look good that it's not real and they dnt sell it. Sooo you're telling me it's a bait and switch? You have a 10ft poster in the lobby advertising it and then you say it's photoshop and look at me crazy for asking. I feel sorry for you guys stuck with this garbage flower.

Went to this shop as I heard it was really nice. At best I give it N average rating at best the…read moreservice was ok but nothing special. Selection is average as well. If I am in the area I may stop in but nothing compelling to come back

Amazing service and selection of cigars. The staff was very friendly and helpful. Will be returning.read more

This shop has literally everything you could think about. the selection is huge and every time I…read morecome in the employees have been personable and knowledgeable. They even had custom glass pieces and a huge variety of incense. I would definately recommend this shop. and you know I mean it because I live about 30/40 mins away.

As soon as you walk in, the shop is a delight. How beautifully organized it is. The variety of…read moreproducts is amazing and we were treated with so much kindness that we're overwhelmed. Make sure to visit this location for all your vaping needs. You will not regret it

My favorite shop in the area! Been coming here sporadically for years. Recently, I went in for a…read morepiece for my vape & got sucked into their selection of smoke odor candles, incense, and other accessories. I also like that they have a variety of knives, wraps, and other stuff you didn't know you needed! The staff is always nice, the store is always clean!

They charged my card 4 times for same transaction. Called, they didn't understand what u was…read moresaying. Going through bank to recover funds.