Drs. Henne, Schneider, and Beissinger are, in my opinion, the best in global eye care. Your eye…read morehealth MATTERS to them and they are all incredibly kind, caring; attentive human beings. My most recent visit, March 2023, I was so impressed by the beautiful, upscale renovation of the office. However, it is the doctors and staff make Family Eye Care, Winter Haven, worth flying from to Atlanta to Orlando, renting a care and driving to my appointment. I will do it EVERY year.

Front desk ladies are rude and inattentive (scrolling their phone) but they have always been that…read moreway. Not being called back for your appointment after 25 minutes waiting and not being updated or checked on in anyway is unacceptable. It's too bad, because the doctors are actually very nice and knowledgeable, as are the people who help you select and fit your glasses.

Don't book your appointment here save yourself please. Kim, the manager speaks to you…read morecondescendingly whether you approach with any issue or questions cordially or not. I had a very pleasant experience with Zuly, the secretary and she was polite and helpful. My issue was previously that i was told by staffing that my insurance would cover both an eye exam and contacts, I would also be offered a promotional deal of 40% off glasses if i chose to buy a pair. I was then only informed at the checkout desk that my insurance apparently could cover nothing but a $30 copay, no glasses no contacts. I could afford all of this, but I felt I'd been lied to or even cheated as anyone else would, so i contested this price by citing what I was previously told, then to be met with rude off comments by the desk worker whose name I forget (old hag). At that point I'd been too angry to speak to the lady so I sat with my head down trying to recollect myself. The lady then summoned a manager or someone else in order to help her check me out, then bumping the price from $30 to an $80 with again- zero benefits. So I paid the copay then promptly went to the front desk and asked to speak to the staff that initially told me what my insurance covered. I was diverted to the manager, who I then sat down with, and was on multiple occasions backhandedly berated for not returning a call that previously disconnected between us (I was at work). Stay away from the horizontally tall carrot haired girl named kim!

Great experience. New manager, Kim, was professional and helpful…read more Love the PAIR glasses with the interchangeable designs. Would recommend!

For the past few years, Walmarts in Florida have become expensive. Prices have increased…read moredramatically, less and less employees, cashiers are becoming a thing of the past, self-checkout have suddenly taken over, and I can continue.

Very rude staff. I've purchased my last eyeglasses from this store. Not helpful in the least bit…read more Did not get the feeling they appreciated my business.

Michelle helped me with glasses selection twice. Both times she was so friendly and approachable…read more Her knowledge of their products helped me to make good decisions and I'm very happy to go there for my optical needs because of Michelle's help.

Not what I was expecting. Was scheduled at 9 am. Along with about 30 other people. Did not see…read moredoctor until 9:55. Total time with doctor about 6 minutes. Use a walker. I can get around. No chairs with armrest to assist with standing. Staff made no attempt to make the process easier. They clearly looking to herd people through and sell them glasses. Do not recommend. Service non-existent.

I wish I could give a 0!! The absolute worst service you could ever experience from a set of human…read morebeings in your life! You will be ignored internationally! Don't worry about your other plans because they will make sure that you sit there ALL DAY and blame everything on the speed of the doctor. Don't you dare expect them to assist you with the frames! Courtesy? Never! Respect? Never! Professionalism? No way you stepped foot into that establishment for that? Diversity? Non-existent!! If your glasses did arrive just know that they have been there for at least a week before you called to verify after they tell you that they would reach out to you! They will not greet you! Just horrible! The manager is Hispanic and so is the rest of the office I never seen any other race there so if you're not Hispanic expect to be treated like trash!!!! Very racist and prejudice!

Great staff, great selection and great prices! Would highly recommend them. Glasses were ready in…read moreabout a week

In the beginning of October, I visited MyEyeDr. in Winterhaven, Florida, to schedule an appointment…read morefor my husband. I presented the office with his insurance card and all the necessary information. Today was his scheduled appointment date, November 7th, so he left work early to be seen. Upon arrival, he was presented with the same paperwork I had filled out earlier. He was also asked to show his insurance card, which I had given them during the appointment setup process. This was unusual, so I brought it to their attention that I had already completed all the necessary tasks. They explained that it was standard protocol to complete these tasks on the day and time of the appointment. After reviewing the paperwork again, they called him to the desk and informed him that he needed to contact his insurance company to verify his eye coverage. In reality, these tasks should have been completed before his appointment. I informed them that they should have completed these assignments before his appointment and that he should have received a phone call if they were unable to do so. They responded that this was their standard procedure and that these tasks should be completed on the day and time of all appointments. We eventually called his insurance company to check if the paperwork had been accepted, and it had been. However, it had to be in paper form, not electronic. Unfortunately, this meant that he was unable to be seen. This would have been acceptable if they had not set up his appointment, received his insurance card during the month prior, and not called him in advance to inform him of this information in October. Smh save yourself time, and frustration and go elsewhere.

excellent place for your glasses have used this business several times since moving to the area…read morealways have a pleasant Dr. Chambers who I saw my eyes the other day he was so thorough and explained everything to me. I've never had anyone be as helpful as he was. also, Sandie who helped me to pick out my frames I greatest. She was so sweet so helpful help me find something in my budget and exactly what I wanted. And John the manager I met him the other day. He was just the nicest fellow so helpful again helped me find a really good deal on glasses and set up the appointment so that I get in there before the end of the year and my insurance changed. This is just a great place.

They are very professional and friendly at the same time and take time with every client.read more

Everything was great! The service and the staff were wonderful. Appreciated the assistance in…read morepicking out frames for both my husband and I!

Priscilla was what customer service supposed to be about. She made my wife and I feel important…read moreand at home. You can tell she loves what she's doing! She deserves a raise and overall, she is the perfect person to be the first one anyone meets at the eye doctors office! Great representation!

Terrible customer service, they charged me $900 between my husband and I for 1 pair of glasses…read moreeach. This was in April and we still have not received our glasses.

I have called twice trying to make an appt after they notified me I was due for a check up. the…read morefirst attempt I was caller number 11 and hung up after waiting a few minutes with no progression . Today I'm waiting 40 minutes and about to hang up as I have been #2 now for the past 15 minutes. I am satisfield with Dr Breunig care but unwilling to deal with his office staff. Moving onto another Dr as there is no good reason to stay here.

Dr. Fisher is the third was amazing. I was scared to have cataract surgery was in and out. His…read moreoffice is fantastic. Everyone took good care of me and I can see you again. It's amazing. It was the best experience I ever had with my eyes thank you very much.