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Cypress Home Care

5.0 (1 review)

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8 years ago

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TheKey - Senior Home Care

TheKey - Senior Home Care

1.0(1 review)
0.9 mi

I used The Key for my 92 yo mother suffering from dementia. They sent a caregiver that I was happy…read morewith. My mother was comfortable with her and remembered her. So I requested they only send her. She was fantastic and took time with my mother. I also care for my 1 year old granddaughter so the help was appreciated. Most of the time the caregiver did not know if she was supposed to report to us or not. She was confused. They said they would not send a new worker each time but did. Patience suffering with dementia need to see consistency and she did not get this. They sent a different caregiver practically every time. One time the cancelled the charges because it happened. Some of the caregivers worked on homework 80% of the time and sat in the house while my mom sat outside. I set up automatic payments for my convenience. They withdrew whenever a payment came due. They are very expensive. The last withdraw would not go through. I called the bank and they said they were trying to send it to her checking account. I told them several times she did not have a checking. Then they told me to send a check to the address they sent. Why should I because you all don't follow directions and submit a payment correctly? So I called the bank again and was told the same thing again. I emailed them to have them resubmit it. I just want to be done with this company. I did my research and they did not deliver.

From the owner: For over 20 years, TheKey has provided trusted in-home care for seniors and adults with…read moredisabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.

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TheKey - Senior Home Care - TheKey caregivers

TheKey caregivers

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TheKey Home Care Caregivers

BrightStar Care

BrightStar Care

2.3(3 reviews)
0.9 mi

this place is horrible to work for.. the communication is horrible this was my first time into the…read morehealthcare industry and these idiots sent me on my way giving me clients as if i had years of experience, they're extremely rude and disrespectful the front desk lady, brook is her name she sounds sleepy and lazy every time you speak with her it don't matter if your the client or the employee she do not need to be there if all she gone do is sleep around. shyanne or however you spell this... name of hers , she is extremely rude and she also uses her skin color as a weapon so this is why she feels safe to speak to anyone any kind of way she want. i worked here for only a week and the staff showed me how miserable they're lives are WITHIN JUST A WEEK! not to mention i still haven't met or got introduced to any of the staff i work for or work with... i was working with a client before and over heard the woman arguing back and forth with someone on the phone from brightstar guess who it was...? SHYANNE, this lady just has a reputation for being extremely disrespectful and rude. i was hired in with no experience nor was i trained on anything they didn't provide me any safety kits to send me on my way with the clients they gave me. OVERALL THIS PLACE IS HORRIBLE. communication suck. staff is disrespectful. irresponsible. careless. demanding. unreliable from the stories i've heard from the few clients i did work with working here for this place. if you see this place on indeed pls ignore THE HELL outta this place.

BrightStar Care of East Lansing is NOT a company you want to work for, they will force you to stay…read morepast your scheduled time because they hire people without transportation, they literally provide an uber account to their employees and they still don't show up when they're supposed to, they will hire you in at their base pay rate and expect you to do CNA work when you're not even certified for that, they say that they have competitive wages but all of the other health agency's in the Lansing area are starting at more an hour, when you give them over a week notice about taking a shift off they will force you to still do it and make you take even more hours, when i was first hired i was supposed to have 2 days off a week until i was getting calls at all hours of the day to take extra shifts and i was working 2 shifts a day 7 days a week, don't get hurt while working for this company either because they will viciously yell at you and be rude, i had to call the office for a week and a half straight for 3 separate clients because their needs weren't being met, i was manually hoyering a 400lb man by myself for over a month before i was injured, made multiple attempts to get someone to help me and they refused, the only incentive you will receive while working for this company is weekly pay, save your time and work for a company that is legit and cares about the quality of care for clients over money..

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Cypress Home Care - homehealthcare - Updated July 2026

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