Terrible sales department. They will overcharge you like there's no tomorrow! Run far away from here

excellent service and mike swittaiawski was great. picked up a barely used 2024 for a great price read more

4-3-24 my experiance with this dealership was met with a rude young lady service advisor, as a general motors employee for over 25 yrs, i find this very alarming, this is not the way any major dealership treats customers. i would never advise any of my customers to service there autos at daddario because of this! i am a local automotive dealer in derby ct.and have been there for over 30 yrs, my experiance as an master automotive technican and manager tells me somthing is very wrong, as your employees have lost respect for the customer, so i will not be using your nissan dept any longer. you must to take a long look at a change of your rude, inexperianced service team.remember for every unsatisfied customer that your team insults,treats rudly or dismisses, you will lose 10 potental customers, people talk! riverside / crew motorcars of derby read more

you would think after leasing two vehicles ,spending 1k on tires and services the servace dept. could be a little courteous when calling for a service appt. they literally hung up while inquiring on service apps. totally rude advisor read more

Our experience at D'Addario Nissan couldn't have been better. It started with internet sales manager Rebecca. She was able to answer all the questions I could possibly throw at her and more. She is very knowledgeable and very compassionate about her job. As you can imagine a young lady has many questions and concerns when it comes to such a large purchase.My daughter had those and more. Rebecca never pressured my daughter but gave her sound and reassuring advice throughout the whole purchasing endeavor.My daughter loves her Altima! And I would buy another car from D'Addario solely based on our experience with Rebecca thank you all. read more

Anybody can sell you a car, it is how you treat them after. We bought 2 cars from them with full Nissan warranties. Brought it in for an issue and didn't even look at it told me it wasn't covered. Went to another Nissan dealer fixed it for free within an hour. Read all the reviews before buying. read more

Salesman Mike gave me very misleading information about an EV. It's been impossible to find places to charge it--there's no infrastructure. Tried to exchange it a few days later but the manager wanted to charge thousands of dollars and raise my interest rate by 2 points. There's been more than one safety recall on it in the last six months and the salesman Mike has also ghosted me when we've asked for help on the recall. This car is an albatross and these dealers are not trustworthy. My first new car purchase and I regret this experience. read more

I wish Yelp had zero star rating because that is what this dealership/ Service center deserve. I wasted $250 to diagnose AC. These people are crooks. This guy at the front desk David started to ask me questions over and over the symptoms. He said it can take 2 hrs to diagnose the problem it could be $250 because it's complicated. I had to rush to work so my stupidity that I authorized $250. I didn't realize he was intentionally asking repetitive questions to make it complicated so he could charge $250. Those who know the AC system is very simple in cars and possible cause could be Freon, condenser, evaporators or leak. I thought the worst could be $800 to do repair and $250 would be accounted into the total. He called me and stated it's the condenser and cost is over $1,800. I was shocked. I called my mechanic and he reminded me that last year he had already troubleshot in 15 mins in front of my eyes and concluded the condenser needed replacement. He refreshed my memory and I felt foolish for brining to this dealership. When I called back Nissan and asked him for the time it took them to troubleshoot. He couldn't clearly say two hours. Instead he justified that they had to first correct the Freon level which was overcharged so the cost is still $250. When I told him my mechanic was able troubleshoot in 15 mins to come to same conclusion. He got in defensive mode that how they had to reset Freon level first and I got free recalls done and blah blah blah. What a BS!!Adequate Freon level is the first step of diagnosis. When I went back to pick up the vehicle he started questioning why I would take the car back to same mechanic who overcharged the system, that I shouldn't trust my mechanic or whether the condenser was going to be from Walmart and other inferior parts. He said he could only give discount if I get more services done from him. The idiot doesn't realize the purpose of discount is to save money not donate him more. Pissed off at this guy for ripping me off by claiming it to be complicated to charge $250. Will never ever go there!!! read more

Lesson learned: I'll never buy from D'Addario or even get service there. I was all set with payment in hand, title, registration, plates when the OWNER, Mario D'Addario, screwed up the sale for being unreasonable and extremely rude to me. He then put his General Manager in an awkward spot by saying to him "You were here, was I rude?" The GM couldn't even lift his eyes off the floor and in a barely audible voice said "no, I didn't hear it". I demanded refund of my deposit and all sales documents be shredded in front of me. I then walked out with all my things, went to another dealer and will be picking up my new car tomorrow. So not only is Mario D'Addario terrible to potential customers, he is clearly horrible to his employees as well. read more

Lost a customer today. Last oil change was 4000 miles ago (~2 months ago) and we noticed the front tires were slowly losing air around that time. We brought the GMC back today and they showed my boyfriend the tires, said we needed 4 new tires and quoted us over $1000. Mind you, our back tires are fine. You advertise that oil changes include a car inspection which includes checking tires for wear and a 4 tire rotation. There is absolutely no way that these tires didn't show any signs or even a little bit of the tread separation that is shown in the pictures. My tires were obviously not inspected at all. I have two kids who are in the car with me multiple times a day and driving with tires like this is incredibly dangerous. We will never have our car serviced here ever again. read more

D’Addario Nissan - Car Dealers Near Me - Shelton, Connecticut

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I've had a very good experience with this Nissan dealership I've been to many and unfortunately I haven't been overly impressed with any. The people here are truly fantastic. They listen to you and they do everything they can to make you have a great experience. I would highly recommend the service department at D'Addario Nissan in Connecticut. read more

I HATE this place, and hate that I have to give it even one star. The service center is beyond awful! I will never buy another car from them again. I refuse to give anyone that works here a penny more of my money. EVERY-TIME I come here for help I am met with nothing but condescension, inconsideration, and a general sense of annoyance that I had the nerve to walk through the door. I'm told I'm wrong, don't know what I'm talking about, and called sweetie or honey. My husband needs a truck and my daughter will need a car very soon. Guess where they won't be purchased from? Not that anyone from this place cares. This is also my last Nissan. Toyota or Honda can have my business from now on. read more

This dealer gets lower then one star. Every time my car goes in for service they try to up sell service that isn't required by the manufacturer for tens of thousands of miles. Recently my car was in for service and they stated I needed brakes as they were worn. Just three thousand miles earlier my car was in for it's yearly inspection and I had 50 percent pads left. My car has an extended warranty and no matter what goes wrong they find a way to blame it on the customer. When I spoke to the owner he stated that nissan sometimes doesn't pay them and he is tired of bit getting paid from them. What a joke. He has never called me back after he said he had a chance investigate. Nissan corporate is no better. They don't have one idea what customer service is or cares a it. This was my first nissan and my last. Shame to all involved read more

The D'addario service and sales departments are by far the best automotive dealership. I have bought numerous cars over the last 17 years and every one of them was bought and serviced by D'addario Nissan. My service team of Ed, Sandra, Natasha and Dave always go above and beyond to make sure my needs are met every time. Dan my technician is truly a Master Mechanic in every sense of the word. Not to mention Andre, Angelo Maurice and Matt E in the sales department never have tried to push a sale on us. The. Cashiers Zach and Christina as well as Parts department Jason and Mike are ready to greet you with a smile. And where else does the owner of the dealership Tom walk around making sure all the customers needs are met and actually talk to customers and thank them for their business??? I will be a Daddario Nissan customer for life! read more

DO NOT COMING HERE! Uphill battle with them since day 1 in 2018 Gave me a flat tire out of retaliation from management Dan And Ed and wants me to pay for it!!!! Was told today " to go somewhere else "nissian Miller", it's closer to you!" By Ed the management who approahed me very strong and mean but yeah wherever that is I should go there! They both were very rude today, ruder than their employees! I was upset and distastified today as well when I was there for their mistake for return my car to me not in the condition it came in. Here's a more detailed LIST of my battles that led to numerous calls of unprofessionalism AGAIN DO NOT COME HERE! Every visit I have had was a bad experience TIL THIS DAY(Just left about an hour ago) and I've been here about 5-6 times in two years .... For starters, I was given a vehicle with broken front A/C and broken speakers(staticy(2/4).... I go to get them fixed With an oil change that comes with car wash and vacuuming of front area.... I get my car back and they tell me it's fixed, they were not! And my car was not wash either... I was very confused on why they took so long and looked like nothing was done... I was told to come back in a few days Because they didn't have the speakers in stock(so how did you just fix/replace them now?) .... they ended up not ordering enough and I had to return again..... when I did they told me I would receive a rental car, turns out I was not able to and I had to miss class.....then I returned for a dent repair.... 1. they didn't tell me to go to the collision center down the street 2. I try to make sure I can receive a rental they said yes you should have no problem.... get there Day of couldn't get one at the time they said I waited 5 hours and had to miss work... my car was suppose to stay there for 5 days(M-F) it ended up being 8... I never got any call on updates, what's exactly wrong , when I can pick up my car, I called on the day I was suppose to finished damn near closing time to get some sort of an update as I need to plan my life on whether I can pick up car that day before I be charged for not returning the car in time .....I was told would get it back Monday mind you last minute....then I call Monday near closing time again trying to give them another chance to call me and let me know SOMETHING. They said I would recieve my car Back Tommorow , couldn't give me a time ... with such short notice they proceed to say well if you don't come in you will be charged which is unfair .... when I picked up my car my tire was low .... it didn't go in that way and why would it leave the shop that way? ....I'm here now trying to fix Tires and my speakers once again( which they say I can't put my music high volume and listen to certain songs because it messes up the speakers and told me warranty won't cover the repair again and also was told that I had to be willing to pay for the speakers if they order them and they didn't need to be replace ... it's the same issue from last time if I'm telling they need to be replace they do and if it turns out they don't then oh well that's y'all problem it's y'all fault they need to be replace in the first place and management told me that and that's crazy that they would go that far to tell me hey if I order this part and it's not necessary our money is going to waste and we want you to pay for it instead ....so I'm leasing a car, so much money, and I can't use everything to its full capability because the quality is poor)... and with my tires they are saying my two rare tires Have nails in them but when I can for oil change/tire pressure and rotation/dent repair 8 days prior nothing was wrong with them so why am I paying for it especially when the car was returned to me that way ! Like am I being played/retaliated on? This Is a joke. I was also told by management I would have a car complimentary ready for me today and guess what I get here and there's no cars available so cancelled plans again... This place overall has bad and rude customer service! The employees/management don't communicate effectively and never return messageS and/or call back from voicemails. Management Dan and Ed are both no help at resolving issues and are just as rude and unprofessional as well. They things they say to try to stastify you they cannot even fall through on and/or another problem occurs as you can see above. They tell you're complaining and that you're wrong for being distatfied by their service and lies and that's baffling how even management is this way so there's no avoiding it . Today would be my last visit here ever and I would not recommended this place to anyone ever ! read more

Best , most fun car buying experience EVER !!! The whole process was so easy and painless . The team they have there is top notch !!!! I felt like I was part of the family and that my business was truly appreciated . Totally takes car buying to a whole new level . We will definitely be back once my husband needs a new car !!! read more

D’Addario Nissan - My awesome new 2013 Cube - Car Dealers Near Me - Shelton, Connecticut

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I've seen several negative reviews for this dealership, and unfortunately I have to add to them. My husband and I moved to Shelton a little over a year ago, and started taking our Nissan Altima to D'Addario for regular servicing. We had a great relationship with the dealership we used before we moved, and we assumed that D'Addario would be no different. On Monday I had the unfortunate opportunity to realize how wrong that assumption was. Over the past couple of weeks, two of our tires have needed air, so to be on the safe side I decided to take the car to Firestone Tires in Milford. I was concerned that one of the tires may have had a slow leak. Shortly after the car is inspected, I was brought back to the car, and informed that the two back tires were almost out of tread, and that the shocks were almost gone. Needless to say I was completely stunned. I had just been to the dealership in August for an oil change, tire rotation, etc, and after waiting for over two hours, I was told that everything was good to go. The Firestone guy (a very nice man named Brian), told me that it didn't look like the tires had been rotated in a long time. Considering that I've taken my car in to D'Addario at least four times in the last year, this was yet more unwelcome news. I don't think that I have ever been so angry and disappointed in a business. I will never bring this or any other car back to this dealership. D'Addario clearly doesn't respect or care about their customers, so I'm done with them. read more

just nowNEW Horrible experience. Do not do business with this location. Go to Nissan in Milford. Don't go to Daddario is filled with crooks who lie to you. They are selfish and greedy. At the end of my lease they lied and said I couldn't buy my car so they can try to make me enter another contract. Well guess what I went to Milford to buy out my car. If you have any questions about the end of your lease call 1800-Nissan-1 to talk to Nissan Cooperate about documentation on your end of lease. 1(800)-647-7261 because sad to say even the manager lied about the final quote price. Do not trust the workers in Shelton. I'm a cooperative customer wanting to buy their car and they said they couldn't help me during my appointment. Waste of time.. Good riddens. Buyer's beware. GO TO ANOTHER LOCATION. And focus on financing. With Financing the car is yours in the end. I do not advise leasing especially at the end the lease remember you have a choice. read more

Do not lease your car there! At the end of my lease they tried to scare me saying "You have to turn your car in" hoping I would re lease. Remember you have a choice! Go somewhere else where you can finance and the car is yours In the end. Beware of Greedy dealers. At the end of your lease call 1800 647 7261( nissan 1) before going back into the dealer. That number is Nissan Corporate who will really help you. Monthly payments go up but if you finance somewhere else you will have a car in the end and no payments. They only care about the commission. And not the customers. read more

I took my car there to get service. They found a issue with the transmission and wheel bearing. My warranty covered the repairs and authorized me a rental car. Instead of paying my $200 deductible this dealer charged me get this $1700. They said the warranty did not pay them all the money for labor so I had to cover the difference. I can't believe this. Right before Christmas. Never again am I going back to that place. read more

The amount of deception and lack of transparency is beyond any thing I have ever experienced in a automotive dealership. My husband and I leased a new Pathfinder in 2016. When the great state of CT sent us our delightful (and expected) tax bill, we tried to pay and the state informed us that our even greater dealership, good 'ole D'Addario had paid those taxes. So generous of D'Addorio. After all....they still OWNED the vehicle...so it all made sense that they would be responsible for ownership taxes. We had leased a Honda, several years before, and did not pay state of CT taxes. Amazing, right?!! Fast forward to "turn in time" at the end of the lease. Our lease end agreement showed that we would have to pay 2400.00 to close the lease. Surely that was a mistake? We knew we would need to pay for 2 new tires. (That is a WHOLE other story) We understood that there were certain other fees we agreed to upon closing the deal....but 2000 in state of CT taxes? Yup. We were NEVER told that state taxes were to be paid by the lessee. The car is owned by D'Addorio, not us. Fine print or not, that should have been discussed UP FRONT. We did our best to figure it out or to even set up a payment plan....and were told, not an option. Forget the fact that we turned in the vehicle under our mileage allotment. We still have 3000 miles left. It all fell on deaf ears at D'Addorio. Whatever you do....think twice before leasing from D'Addorio of Shelton. So disappointed in this dealership. If we could leave no stars in ratings, that is what would be left. read more

Pleasant experience purchasing a car. Came in knowing what we wanted, what rates we were eligible for, and got the car I wanted! The service department is reasonable. Like the ability to book service appointments online. Setup of driving car into service bay yourself for check-in is reminiscent of a quick oil change, however,service is not particularly quick, and this is a dealership. I come here twice yearly for my free oil change. read more

Rude, unethical owner. Repair shop and owner told older folks that don't have the money to fix car, to repair far more than needed to be done. Took car to competing local Nissan dealer, they fixed at a quarter of the price, even threw in a free repair of front door and did it with a smile. Stay FAR away from this dealership/Daddario. The owner actually screamed at me on the phone like he was a kid. read more

Just leased for a second time with D'Addario Nissan--because our experience with them has been so satisfying. No big sales pitches, just facts and figures. We tell them what we can afford in a monthly payment and they find a way to give us the car we want at that price. Good, straight forward people, no BS. Service people are friendly and helpful. Victor Santos, Matt Edmonds, the D'Addario family, all the service staff -- dependable folks. read more

I was looking for a car on Carfax, and called, because I saw one I really liked. I was connected with Michael Swiattouski. I was at work, and couldn't really talk, but wanted to know if the car was still available. He texted me pictures right away. He made it so easy right from the start. We went to see it the next day. We live on Long Island, so CT, a little hike. I am most glad we made the hike. Michael was great from start to finish. If I ever need another vehicle, I will definitely call him and check what they have available. A perfect buying experience. Thank you Michael! I hope one day our paths will cross again! read more

We purchased a gorgeous 2018 Buick Envision from Mario D' Addario and are very satisfied. The salesmen Colley was great in showing the SUV and Jim in finance got us a great rate. Everyone was helpful in the process. We would definitely buy another car from this dealership! read more

Every time I come here it takes at least an hour for an oil change! Wtf is this!! I've been sitting here for an hour and a half and am still waiting and all I got is an oil change. The service is too slow, they either need to schedule more mechanics, hire new people, or stop overbooking if that's what they are doing because this is ridiculous. I would rather pay to get the 10 minute oil change down the street from my house. Every single time I come here this happens. I will not be coming back!! read more

I purchased my car at this dealership and since I did, I thought I would get my first oil change and tire rotation there. Little did I know I would be paying $94 for that service. I am currently sitting at Miller Nissan for half the price of that service. I didn't particularly have a bad experience but I will drive an extra 5 mins to Fairfield if I'm going to save $50. That's just insane! read more

BEWARE of D'addario Nissan I purchased a brand new vehicle, went for my first "free oil change" they charged me $94 to rotate my tires. Their own website said $54 for rotating tires but I guess they needed to make up for the "free oil change?" Executive Nissan does oil change, rotate tires and car wash all for $45. I did report them to Nissan USA headquarters, they opened an internal investigation on their shady business practices. I would encourage others that have had similar experiences to do the same. read more

The WORST service, staff, and experience I have ever had. I will continue to drive to Weston to get my car serviced. I would rather drive 45 minutes out of my way then go here ever again. read more

Worse service dept I had an issue with my car 2 times in 3 weeks no loaner car available either time this time was for a gas issue was told no loaner car available yet again time to switch dealerships once my lease is up with my Sentra sr 2 major both the sane issues with gas spilling out not getting a full tank gas pump clicking off constantly while fueling and gas gauge mileage doesn't change when I put gas on it Since March read more

Just leased a 2017 Nissan Rogue and it was a great experience. Mike was a great salesman. Knowledgeable about the car and got right to the point, which was good. Got a great deal, everyone at the dealership that I dealt with was very nice. read more

Stay away! decided to purchase my lease, they charged me a $499 processing fee and a $399 inspection fee. Neither of these fess were on the lease agreement, It's just a scam, they want you to turn in your lease and lease a new vehicle. Either way D'addario makes out! I will never buy another vehicle from D'addario! Do yourself a favor and shop somewhere else! read more

AVOID AT ALL COSTS. GO SOMEWHERE ELSE. I came here to get a diagnosis on 3 matters related to my car. After almost 2 hours of waiting, Jonathan Lucero came back and gave me an estimate of $470. I signed off accepting the offer. I asked a follow up question to make sure everything was included. He said he had forgotten to mention 2 of the 3 things I asked in the diagnosis AFTER I signed off the paperwork. I waited another hour, only to come back to find out that Jonathan had forgotten to include 2 hours of labor costs and an alignment fee in the original offer. So, the new cost was almost $800. When I pointed out their error to them, they neither apologized nor accepted any blame. Another customer who saw the entire thing play out spoke to Sandra Smith, the Nissan Consultant, and she simply and rudely replied "Oh well!" to the other customer. Then, despite the atrocious service, excessive waiting, and countless errors, they still billed me $140 for their "diagnosis," which, were it not for my persistance, would've been incomplete. I'd rate them negative stars if I could. read more

Do not go to D'Addario Nissan for service! There is to much to write, I will try to make this brief. There was no problem with the car before it went in for a recall and oil change. It went in for service and came out in worse condition than it went in. The car overheated shortly after this visit and they told me my car model doesn't overheat. They claimed to have looked it over and said they could not find anything wrong. It overheated once again and this time my brother looked at it. He is not a mechanic but he identified and fixed the problem which we believe was caused when I brought it in the first time for servicing. They treated me like what I had to say was invalid and that there was no culpability on their part. This was the worst experience with a service department that I had to deal with, not to mention that they put my family in danger each time the car overheated in traffic and had to be towed! read more

Buying a car is usually an unpleasant experience for most people. Navigating thru what's a good deal or not is never easy. When you find a dealership that you can trust, one who treats you with respect, is fully transparent, and takes the time to get to know you personally, you stick with them. A major part of that experience is the service department, which for the most part is more important to you than the sales department. D'Addario Nissan is that dealership. I've purchased 7 new cars from them over many years. It's not that I love Nissan, which I do, it's D'Addario that has earned my loyalty. Their service department, starting from the manager and including their service representatives and yes, even their chief mechanic, have been amazing to work with. They are courteous, knowledgeable, and accommodating. All of my oil changes, scheduled maintenance, repairs, warranty work and even roadside assistance when I needed it, are handled exclusively by them. I have always been fully satisfied with the work done when my car leaves the shop, and if not, Tom D'Addario is always readily available to talk to. If you're thinking about buying a Nissan, visit the service department at D'Addario before making your choice. You will be glad you did. read more

so I was getting my car worked on today here.and I was sitting in the customer service area and I over heard someine who looked like the owner yelling in front of everyone at his employees... It made me and everyone else feel very uncomfortable.not the best service experience!! read more

Terrible experience. My boyfriend was promised a car, he put down a down payment, and we were told to come down the next day to pick it up. Get told the next day that he was denied for the car and we would have to be given a car we did not want. Was told to come back three hours later. Got a call later that day saying that they needed more time and to come down in a few days. At this point we didn't even want to deal with it anymore and we just wanted our down payment back. Went there the next day and spoke to a manger, who said he couldn't give it back to us that day because "he didn't know where his sales person put it" and to yet again come back the next day. So I had to waste even more of my gas to drive down the next day and, wouldn't you know it, we still couldn't get the money back because our sales person "couldn't get it" so we have had to go back there a FIFTH time. I was beyond frustrated and never wanted to step foot in that place again so he's mailing the check. My boyfriend doesn't have the best credit, but it would have made a big difference if our sales person went "I'll see what I can do but I'm not making promises" rather than basically lying to us over the course of a few days just to try and weasel us into giving him a sale. read more