J&M Automotive Get A+ from finicky buyer! A+ Shopping…read more A+ Fair Priced, Finalized Deal A+ History and Maintenance Reports A+ Paperwork A+ Follow-up Next Level Operations from my option of interest, intro call of the sales rep (Lou Calabrese), communications document transfer, finance and out the door. This dealership has it all. Every 2-3 years I get a car that I want, Albert Arroyo in finance has his department process & procedures down to a T, he is fantastic. The sales floor was exceptionally clean, and everyone was welcoming. Preparing the car, transferring the title, and organizing paperwork was right on the money! I took ferry across the Long Island Sound, Uber and then 20 min to dealership. From the moment I got onsite, it literally took 40 min and out the door. Total turnaround time from Long Island-Conn and back home 5 hrs. Thank you, Lou Calabrese, Albert Arroyo and J&M Automotive Team!

brought a car from there in the beginning of February and within a month and a half the engine…read moredone. I took it back to J&M and they said they couldn't do anything. I definitely wouldn't trust a place like that after what Im going through, and definitely won't be be suggesting this dealership to anyone I know looking for vehicles in the future

I went over here with my father 3 months ago looking for a car. I don't know much about cars, and I…read morewasn't entirely sure what I wanted either. But they had a 2016 dodge grand caravan that was listed as 10k. It was white, which isn't what I was looking for, but in the long run, especially with cars now always being stupid expensive, this was the best price I was able to find. Not only that, but Tom had a sale going on, and it was only 9k for the car. They were great to talk to, and the small issues I had with the car (which was just the radio) he fixed for us very fast. I appreciate everything he did for me and love my car. If it wasn't for my husband having a set budget, we would have been over there again. Worth checking out these cars.

Found a great vehicle for the right price (less than other dealers in the area, mind you). The…read morewhole team at The Used Car Company, LLC were absolutely great. They're very friendly, professional and are very straight forward. You will not get high pressure sales or any sort of run-a-round. They do their business with honesty and a hand shake. The way more businesses should. You really should visit them, if your looking for a quality used car, it's well worth your time.

These guys are the best!! Easy to work with, timely and overall get the job done asap. Will only…read moreuse them from now on

The place is full of great people, got us off the highway, got us a place to stay. Went out of…read moretheir way to take care of us , our truck and RV

**Buyers should be cautious**…read more I inquired about a 2006 hummer H2 with 114,000 miles. The going rate on these is between $10,000 and $20,000 depending on mileage condition options, etc. I spoke to Joe on the phone in the morning. Really smooth talking salesman very polite. I even said to myself this guy is fantastic for this kind of position. He said the car was beautiful two owner exceptionally well maintained nothing wrong with the thing. I said I'm five hours away. Let me look at my schedule. Let me see if I can come down today. I called them back a couple hours later I said hi Joe thinking about coming down. I have 1 million things to do today. Buying this car today is a logistical nightmare but I can deal with the nightmare on my end what I can't do is waste my time though. If I'm going to drive five hours round-trip to see this car I need to make sure there's no lights, no paint work, and the car is beautiful minus normal wear and tear. He said "I think that's a fair description. There is normal wear and tear and a couple bubbles in the paint." I said "bubbles in the paint?" And immediately the vibe flipped. The professional, respectful, smooth, talking salesman went out the door and in a sarcastic, passive aggressive, person took over. He said."if you want a new one you can go buy the new electric one that nobody wants for $150,000. I can send you some photos of the rust if you want." I said "yes please." he said "OK great I'll text you some pictures of the blemishes in the paint" but it was very clearly sarcastic. He followed up with about a half a dozen pictures of rust one area looked like it had been stuffed with some filler and previously painted with a tape line and no attempted blending. I understand it's 20 year-old Truck for $15,000. But I was willing to pay a little premium for something that was rust free and super nice condition and this one was in worse condition than some of the ones I've seen. The combination of the condition issues, plus the bipolar go home and kick the dog energy is a nonstarter for me.

I should have read the reviews. Bought a classic car with roof racks, end of April. It was shipped…read morepretty quickly. Was told it drives great. It's an old car, but a dependable one, if it's maintained. Thankfully, the body is good. When it arrived, no roof rack, which had been written in the contract. I had to drive it 2 blocks to my home, from the delivery vehicle. Could barely move the shifter to drive it. Had a clanking in the back right, and there was a grinding metal sound in the engine area. The headlights wouldn't turn on. So I drove in the dark. I asked AI, and it said do not drive it to the mechanic, but tow it. Well, just got the deposit for parts and it was $2000. I did ask them to do a head to toe, everything, and believe me, it needed it. I have received false hopes from them saying that the roof rack was being sent by mail. I called and spoke to someone who told me they would mail them. I sent a brief, polite email. Nobody responded. I called another day and that person told me "Joe and Chris are at an auction". I texted the owner, Joe, "Hi Joe, where are the roof racks?" Joe, replied to me by text stating, "check your mail". The audacity. Anyways, in the end, it is a beautiful looking car, and the mechanic promised they would make the insides beautiful as well again; like new. Unless it's a car you want because you really really want that vehicle, and have money to spare to fix it, I don't suggest using this dealership. The reviews speak for themselves. Just like the others, Joe can seem very authentic. I won't bother annoying them with messages or phone calls again, because after reading the reviews a bit too late, I know how he will respond. Avoid. Liars, thieves, and I pray that karma visits all of them for lying to so many people. Peace out.

I felt compelled to leave a review. These guys are a brand new dealership. And feom what i have…read morewitnessed they are doing everythong right. Honesty and Transparency with my nonsense. Ask for the owner Darwin. Great guy.

From the owner: Kesh Motors 456 Derby Ave, West Haven CTread more

Great Dealership, knowledgeable and they back up their product. Lou was very helpful in helping me…read morepick out a dependable vehicle. I recommend this dealership.

From the owner: used car dealership north branford, ctread more

Full of excuses, rude, irresponsible. The moment you drive off the lot, they will avoid…read moreresponsibility. Note that in CT, depending on the final cost and age, small used-car dealerships are required to provide a warranty unless otherwise agreed to and stated on the paperwork. Have everything in writing... take every positive review with a grain of salt, whether on Yelp or elsewhere.

Took a several hour trip to see a car. Unfortunately it was misadvertised. Wrong year (advertised…read moreas 2015 but in fact it was 2014), hidden mechanical problems (cv axle) and because of snow i couldnt spot isolated rust pimples on the roof and one on the fender. Hard to negotiate. Seems like a one way transaction only.

I will never again go to the unprofessional people at this dealership. I called about a car the day…read morebefore and the owner said "Yes its available".I spent $40.00 for a Uber because i wanted to buy this car and once there i asked the owner if i can test drive the car and he said "No it has a broken line and the muffler pipe is missing" Well why didn't the jerk of an owner tell me this day the day before? So he locks up his business and just left. The owner who's spanish was a complete jerk and i will NEVER buy anything from these morons. Idiotoas!!!

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.