I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

Great family business, Superior quality work. Fair and honest…read morepricing.. Skilled technicians.. This is the place to go if you want your vehicle maintained properly !!

Really pleased with K&J…read more They were super helpful and patient by phone when we had a lot of questions. They did exactly what we asked them to do and didn't do anything unnecessary or unexpected. Pro tip: they offer a free emissions inspection if you donate 5 cans to their food drive.

I had a fantastic experience with Meineke. I was a walk-in with a problem I had been dealing with…read morefor several weeks. After talking to the manager, he gave me a great price -estimate on solving the problem, allowed me to use coupons to help with the cost, and took the car immediately without an appointment and had it back to me the same day. I really cannot say enough good things . I.was extremely pleased with all aspects of my visit.

Amazing how a place can make you feel comfortable and go step by step when you arent car savvy…read more Mike at the front desk is exceptional. the service was smoothe and easy. the value they have for customer service is above alot of other places by far! they dont at all have an ounce of rudeness in their blood. the service requested was for state inspection and im new to PA so all was explained to me. Thank you Mike and team! will be back!

I've taken my car to Chris's shop several times since we moved to Hanover in early 2021. My wife…read moreand I both have fairly new cars so our business has pretty much been PA state inspections but I've been impressed with his honesty and his workmanship. Even though he recently moved from just outside our back yard to a shop near downtown I'll continue to seek him out when we need work done on our cars.

I tried C&A Auto Workz LLC for the first time with my 2006 Ford F-150. I had the vehicle elsewhere…read moreand the previous place never found the cause of check engine light and the annoying miss. C&A had an opening that day and within an hour had the problem figured out. Their experience led them straight to the problem! Had vehicle back same day and has been running smooth as new! So pleased with this first experience, I will be using C&A for all vehicles from now on! So awesome to find a good honest mechanic shop that you can trust these days! Thanks Guys!

I've been bringing my car for inspection for several years. The staff at All Tune and Lube in York,…read morePennsylvania are great. I feel that since I've been coming for several years they get to know you as a person. They have always given me options how to go about some repairs that my car might need and I have never felt pressured to fix something if I wasn't ready or if it was urgent. I was very pleased to see a new face added to your team good luck Beth to working in a male-dominated field. Last I wish your business a blessed 2021.

I used this garage for an oil change and inspection. The prices were fair and as listed. No…read moresurprises. The report I got was through and with pictures. I feel like this garage is trustworthy and helpful. It is not one you can wait at so have a ride to pick you up and get you back. Check their Groupon and you can book online. They are also cheaper if you pay cash.

I'll tell you what I've never been treated so good by a mechanic before brought my car in for a…read moremuffler install and was going to wait and they told me it may take awhile so they gave me a loaner car unexpectedly. Such a friendly shop that does quality work. Thanks guy's. And josh at the front desk is top notch. A++ shop. Car in pick was the loaner they gave me.

What a rip off. Took car in for inspection and told them I do all my own repairs. They did…read moreinspection and noted things to replace. I was going to just have them do it but no way labor rate was outrageous. So I picked up vehicle did repairs and took back 2 weeks later to just check repairs and put sticker on? So they call I try to say now it needs other parts? They were only supposed to be checking the parts I replaced other inspection was done. Was trying to get more money and got very rude on the phone with me. Picked up vehicle took to other garage and its inspected now no issues. I would second guess these people on repairs very dishonest!

I had two Firestone Transforce HT2 tires installed on my 2025 RAM 3500 (heavy-duty work truck). The…read moreinstallation process was smooth and the staff was professional. After leaving the shop, I checked the DOT code and noticed the tires were manufactured in 2022 (DOT 4222), which makes them over 3 years old at the time of purchase. I paid full retail price and was not informed about the production year. While the tires are technically new, I believe customers should be clearly informed when purchasing older production tires -- especially for commercial or heavy-duty vehicles. Transparency is important when paying full price. I hope the store improves communication about tire production dates in the future.

Over 20 minutes to ring me out for for an oil change after asking for the $10 service to go over…read morewhat's wrong with the car what a shame they recommend everything under the sun based on the age of the vehicle not what it actually needs and then take almost a half hour to bring you out

Steven K . You said it best. They are they greatest at not only fixing your problem. As well they…read morelet you know what is going to be needed done within however amount of time. You are not leaving their garage/Home in any dangerous manor. Most of all if anyone can remember the great ole time Mechanics when you got your vehicle fixed it was fixed right. When every vehicle is your baby and you send it back out purring like a kitten. I trust these guys 100%.

I was in a pinch and needed my car inspected asap. After calling around someone told me of York…read moreCounty Choppers, they picked up and were able to help me within the hour. Personable, took care of me and a great little shop. Sometimes you need to look further than the corporate shops to find good quality service!

I've been coming here for a while and haven't had any problems. Just recently, I took my car there…read morefor an oil change before a trip. Well apparently they didn't replace the oil plug/oil filter scrape guard properly because the front half came unattached and scraped down the highway. Making it completely demolished and I'll need another one. Not to mention I'm 5 hours from home with a screaming car as the plastic scrapes against the pavement. I've had nothing but positive experiences at this place and let them know every time. Would just have expected more from a place I've been loyal to for years. Very upset.

To start - 5 stars doesn't mean perfect, that's an impossible standard. It does mean I think this…read moregarage does a good job and I would not hesitate to trust them with my car again. I don't think I got ripped off, and I think the older guys there seemed pretty knowledgeable. So starting out nitpicking - I had a very long wait time between the time I came in and when they took my information so I could at least leave the shop and wander around the plaza. It was almost an hour, they were already working on my am car, and all I could do was just sit around for someone to come and punch my name and address into a computer. The cynical side of me suggests they did that so the guy who finally did get to me in could pull my car's filters and clear the costs of them changing them + my wiper blades. Which, as far as cynicism goes I can't even be that mad about since visual demonstrations *do* work better than calling the client. It's just mildly annoying since I was good with the cost at the beginning and said as much. But even this scenario is conjecture, and more likely is that the shop was just busy and this is how workflow goes. The kid who checked me out was less knowledgeable than either of the first two men I'd talked to. He couldn't tell me if they'd checked my breaks or not, or what the measures he was showing me meant. I'm sure he'd have gotten one of the other guys if I pressed it, though. I went in for a state inspection anyway, and looking it up on google they're supposed to have checked my breaks so I feel comfortable with that. I met with the guy who did the inspections and he seemed pretty competent. On the service checklist it says they vaccines my floors and washed exterior windows - pretty extraneous services I don't care about much but I'm just detailing here. They did vacuum my front carpets, but didn't do the backs - probably because there were 2 boxes or so in there, and I would have never have expected them to do anything with my mess of a trunk. They definitely did not wash my windows. But they're also not a car wash and again, these are extras I at least really don't care about in my car shop. There are a few other things on the service list that say "not checked" or "N/A" that I would have asked about if the person ringing me would have been likely to give me answers on, but they don't worry me a lot and if I think about it on Monday I'm sure they'd explain it to me over the phone. My last nitpick is that this location is just listed as Jiffy Lube while all the others are listed as Jiffy Lube & Multicare - for non-car people like me I thought initially this might mean the Hanover location only did oil changes since it was different than the rest. Now, though, I think it might just be a fluke or an inconsistency from the way this location is franchised (which is important as well because this location takes different coupons than the rest of the ones in the area!) But with so many little things, I still give this place 5 stars. I had a lot of hiccups trying to get my car inspected today but the staff were really helpful and empathetic getting everything fixed and in the end got me finished earlier they told me. The first guy to set me up with everything actually tried to talk me down from a more expensive oil change, and seemed ready to spend any amount of time with me to explain what was happening with my car. Services do add up quick, especially with inspections, but I wasn't overcharged. The only other thing I can say is that I turned my car back on to the sounds of a baseball game, which was honestly just charming and made me smile.

We took our car twice so far to Tj Brown and sons. The staff is professional and friendly but most…read moreof all...knowledgeable. They fixed the problem and their prices are fair. They even gave us a loaner car to use until ours was fixed. We will definitely continue to use them for our auto repair needs.

This garage has very reasonable prices and the mechanics really know their stuff. Tammy is a…read moresweetheart and they couldn't find a better person to take care of the customers. It's such a relief to find a garage that I can trust And in my neighborhood.