My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

Duke was super friendly! Used his services almost everyday when staying at the Hilton in Waikoloa…read morevillage:)

John was just the most helpful person and worked with us to ensure the correct car seat was…read moreavailable. He was wonderful to talk to and his demeanor helped this stressed mama to feel secure in our trip to the hotel!

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

Excellent service! Early morning and was better than waiting for Uber/Lyft to get out of bed.read more

JB is on it n I highly recommend him because he's always there wen I call for my members n I knw…read morehe'll be there for u .. he's one taxi service to keep on speed dial..u won't regret it , AWESOME GUY N AWESOME SERVICE .. YOU DA MAN JB

Great people. The only taxi service that is willing to go to Captain Cook. Reasonably priced and…read moreclean vans. Save their number in your phone! Better than Uber imo.

Don't even bother trying to contact this company for a ride. They are never available and won't…read moretravel outside of like a 1/2 mile radius even if they are.

Left the cruise ship at Kona last week with open plans on what to do. Met Jelsa and discussed his…read moretour. It seemed to hit all the high marks on the Best of Kona. My wife and I joined the group. The comfortable Mercedes Transit seated up to about 13. There were 10 of us. I am tall and there was plenty of knee and head room. The tour was all we expected and more. A highlight of our trip. Inclusive was the following: A drive trough a couple unique small towns. A visit to a coffee plantation/processing plant. A store on location to taste the variations of coffee and macadamia nuts. On location, a walk through a lava tunnel. A visit to the "Painted" Church. Stopped at a macadamia nut stand, cracked open and tasted fresh macadamia nuts. Visited Pu'uhonua O Honaunau, the "City of Refuge". This is along the ocean. Visited parks and beaches along the coast to the Captain Cook monument. Stopped at the Farmers Market in downtown Kona. That was interesting in itself. Returned to the Pride Of America cruise ship. All with the interaction of Jelsa. With the right amount of knowledge, focus and humor that made the trip of 4-5 hours very pleasant.

I am from Oahu but use Hawaii Taxi when in Kona and they provide prompt, friendly and very reliable…read moreservice. They even have delivered documents for me. I highly recommend Hawaii Taxi.

Called PHILS Taxi Ph. #808-325-1234…read moreMorning of: 4/21/2025 Guy said he'd be there in 10 min.. so I walked to get my mail not 50ft. away. He rolled-up in a white late mode sedan and asked if I was the one who called, I said 'yes' told him to "hold on" . He just sped away, what a Bozo ! Well, if anything he wasted his gas (((Never again!))). Ended calling a well known Kona Taxi ser. which I've used three times in the past, though charges are the going rate. They're Dependable, Fast, and Drivers are very friendly,courteous and helpful.

Oh. My. Gosh. I wish I could give negative stars. I made an appointment with a guy who claimed to…read morebe the owner. He pointed out that he had been driving a cab in this town for 20 years. The next day he called me back to get the address that I had given him. Evidently he wrote down the completely wrong street name when I talked to him the first time. He hadn't heard of my street or the area. He called me about 10 minutes before my scheduled pick up time and said he was picking up someone else on the way to my house. At my pickup time he still hadn't shown up so I called him. He had no idea where my street was. So he's been driving a cab in this town for 20 years? Ever heard of GPS??? I had to give him directions on the phone. He was 15 minutes late to my house, and I was panicking because I needed to get to the airport! He drove like a maniac on side streets, no doubt to avoid being seen by any police. He made no effort to slow down going over speed bumps. He talked on speakerphone several times, and bashed the callers as soon as he hung up. Foul mouthed and totally unprofessional. The whole ride was off-the-meter, and when I got to the airport he said it would be $20. He looked surprised that I didn't give him a tip.

When our flight was cancelled and out family of 5 was stranded at the Kona airport in the dark an…read moreEstee cab driver offered to drive us 10 minutes for $100. Shameful to gouge a family stranded in the dark for a ridiculous sum. Straight up taking advantage of a family in need. Karma is a long game!

This is specifically for Cynthia who took our family (two toddlers) on a tour around the island…read more She gave us a taste of everything! She has a true love of Hawaii and loves to share her passion with her passengers. I was skeptical being a New Yorker but she's genuinely wonderful and we had the best time.

Awful. Requested from airport to hotel. Worst ride ever. Rude, late, unclean paid alot for nothing…read moreat all Next time Uber

They accept the delta vouchers on the way to hotel but don't have availability back after a…read morecancelled flight- very poor service Also have a lady who can't drive and can't load/unload luggage-

Nope way would we ever use or recommend this service. This is my first negative review ever. We…read moreused this service to get from the airport to our Airbnb in Honolulu, and paid in advance for our ride back to the airport. They let us know that they'd pick us up at 5:30 AM. We were in the lobby at 5:30am, and wandered around up front for 7 minutes before calling the provided number. They let us know that the driver left at 5:31 (!!!!! One minute after our scheduled pick up) because they didn't see us. They wouldn't be able to pick us back up until it was too late for our flight, and no refunds would be issued. Dispatch let me know that their policy is for riders to load the shuttle ten minutes in advance, because the pickup time is actually the time that the shuttle will drive away without you without looking in the lobby or calling. I'm fine with strict policies as long as the business tells you about them. Why isn't this important detail described on the provided receipt (pictured) to be picked up? This business left me and my two small children, including a baby, stranded without a ride to the airport at the crack of dawn. We didn't have car seats since we were banking on a shuttle service. The receptionist at the hotel was appalled and said she's never seen this poor of customer service with a shuttle in the 20+ years she's worked there. I'll update with a comment if this business changes their mind and chooses to make this right. Otherwise, 100% would never suggest anyone uses Robert's shuttle. Lost lots of money and had lots of stress because of this joke of a business.

When I saw that renting a car for one week at the Kailua Kona airport on the big island would cost…read more$566 using Discount Hawaii Car Rental, I checked out other alternatives. We were staying at Hilton Waikoloa Village, where parking the car would cost $33 a day, with no street parking nearby. $231 a week, plus $566 a week is $797. Looked up taxi fare calculator at https://www.taxifarefinder.com/ for going from the 20 miles from Kailua Kona airport to Hilton Waikoloa Village, and it's $104! Uber X is $43 if you can find one, as only recently has Kailua Kona airport accepted ride sharing, and that's assuming no surge pricing due to shortage of available drivers. And getting a ride back from the hotel in the boon docks to the airport might be questionable using ride sharing. Checked Roberts Hawaii web site at https://www.airportshuttlehawaii.com/shuttles/hawaii/ , and it's $32 per person, or $64 for the wife and I, to go that distance. Sliding scale from $20 to $36 per person depending on distance from airport to hotel. Made reservations online, listing date, time of arrival, and flight number. Hours before the flight, get a text message confirming the arrival. Got in to the airport, after a 6 hour flight from California. There at the gate is an attractive young lady with my name on a placard. Christiana is wearing a spiffy Roberts Hawaii uniform top, and the usual black pants and shoes of Hawaii tourist industry associates. My wife goes up to her, and says yes, she's Robert C. Yeah, sure blond haired lady with Chinese last name. We go a short ways around the airport, and there's our wheels -a full size, state of the art 56 passenger touring bus just for the wife and I! Driver Sun M. was taking the bus back to the depot near Hilo, but dropping us on the way at the Hilton Waikoloa Village. Yes, he cleaned all the windows just for us. Exchanged life stories during the 30 minute trip, with wife and I sitting in the front seat. Door to door service with a smile, which got bigger with the $10 tip. One week later, hotel pickup at 8:15am. Full size touring bus arrives at 8:14am, with 4 people already on the bus, from an earlier pickup point. Bus driver waits and waits for another missing party. Finally at 8:27, a missing party of 6 Japanese tourists from the same party arrive. An adult male leads the party through the bus, apologizing in Japanese to the 4 Japanese and myself. Not the first time I was mistaken for a Japanese! 8:58am the bus arrives at the airport. No pickup stops in-between, in fact no civilization, let alone hotels, in-between HWV and the airport 20 miles away. Paying $797+ for a rental car and parking for a week, is a lot, about the price of seven all day Roberts Hawaii "Grand Circle Hawaii Island Tours", after the 15% discount coupon code they gave me. How could I not give 5 stars to the company named after me?