My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

I have been looking for a company that can help us with pick up logistics…read more Ray and Brian gets 10 stars in my book, not only are they quick with updates and they are the subject matter experts with logistics. Both gentlemen know their backyard. I am very impressed, they know their stuff and they don't just rely on the information you give them, they do their due diligence and researches the flight and know if it's early or delayed. That's customer service. An added service is that the driver's contact information is provided the day before pick up so that both parties can give each other updates in real time. We have multiple day, multiple time airport pick-up. Gold Coast Town Car Services exceeded my expectations. I have contacted a few companies and I am lucky if if I get a timely response. I say when you're in Kona look no further these folks are what you're looking for. I will not hesitate to use their service again.

My job comes with two main challenges: 1) coordinating logistics for different days, times,…read morepickup/drop-off locations, passenger counts, and vehicle types, and 2) managing all of this remotely. Working with Brian, communication was murky from the get-go. I sent multiple emails with detailed breakdowns for each day, but it would have been helpful to receive confirmations along with driver details and pricing in advance. Due to this, on our largest passenger count/day requiring 6 vans, Brian had to frantically find drivers at 6:20 AM, as he missed this request (Pick-up being 7:00 AM). Thankfully, the drivers pulled through, but the coordination was unnecessarily stressful. Driver wise, the drivers were all incredible, especially Alan who helped lead the other drivers. Alan had excellent communication, professionalism and kept our team feeling safe and on-time.

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

The Waikoloa village is beautiful and an amazing place to stay for views. However, I have noticed…read morein my stay here my rooms were not cleaned even when staying for multiple days (Do not disturb sign was not on the knob). Towels are never restocked unless you're first in the morning to the towel machines. I payed for two rooms and my second room wasn't even ready until 11pm at night even though I was told it would be ready by 4pm. We were compensated towel charges, which would be nice if we could even get our hands on some towels. One last thing, my first room had multiple bugs throughout the room, on towels, and in the bathtub. The staff have been very kind and helpful in solving these issues although these issues should've never occurred for the price of this hotel.

Finally got to experience Hilton Waikoloa Village for our first trip to the Big Island at the end…read moreof last month. It's such a beautiful property, very large and expansive, and definitely has a "resort" feel! Admittedly, I was skeptical about booking this property after reading so many poor reviews here on Yelp. But overall we were mostly satisfied with our stay, despite some disappointments. On the positive side: - Kids enjoyed the lagoon and water slides. - It was not difficult finding open beach/lounge chairs when we went because we had the mainland timezone difference in our favor and were able to wake up early to reserve a spot! - Employees were friendly. - The Palace Tower was beautifully renovated (so some of the other guests' comments about "outdated rooms" probably referred to other towers). - The Kona Pool lunch-delivery-to-your-chair service from Orchid Marketplace was surprisingly good and not out-of-this-world expensive. The waitress who served it was super friendly! - Our room had a steamer instead of an iron and it worked well for our luggage-smashed and wrinkled clothes! - The art gallery pieces were beautiful and easy to overlook when you're just trying to get from place to place - take the time to enjoy them! On the negative side: - Rooms were NOT made up every day! For the prices we paid for the room and resort fee, I would have expected daily housekeeping service. This should have been communicated to us up-front at check-in. - Towel machines were usually empty! That was a frustration, especially for the kids. You could go to the Kona Pool/Orchid Marketplace area and request towels, but those lines were usually quite long. And again, since we paid the high resort fee, we would have expected to have easier access to towels. - The beach/pool yellow towels were mostly threadbare and stained. Some of them should be retired. - A few of the white room towels we had were stained (makeup/blood/etc.). Those should also be retired or at least examined more closely and deep cleaned. - The boats were not running. Unsure if that's a temporary thing or if they're forever out of commission, but that was disappointing to see. Especially as it's one of the cool things about the resort. - There is a TON of walking, and my husband injured his foot so it became difficult to get around, but occasionally we used the tram, which helped but was very slow. - There were some benefits included with the resort fee that were not well advertised. I had to ask a couple workers for more info as some were not aware. For example the free photo souvenir. Had I known about that service earlier, I would have booked some add-on photos like a sunset family photo session. - The Dolphin Splash experience is a bit misleading as I thought that meant the kids could take photos with the dolphins, but that is an extra fee. Fortunately the experience (free 10 min show) occurred on a day we were there as it doesn't happen every day. - We didn't get the bottled water we were supposed to receive at check-in. I noticed other guests receiving it. We did get some "reusable" flat bottle instead but it didn't work and just leaked all over the place. - Resort and parking fees were high.

I've ridden with these folks twice and have been more than pleased with their service. Both rides,…read morethey showed up exactly on time. The vehicle was clean, the ride smooth and comfortable, and the drivers were pleasant. One time the gal even sang me my favorite Christmas song! (It was December.) The drivers are musicians, so one time I wasn't able to book them because they had a gig already scheduled. No biggie. I'll still be calling them every time I need a cab.

Amazing service, clean, polite and professional! Needed a…read moreride to the Four Seasons and discovered This GEM,

Prompt Pick-up at the airport in the sprinter van, as requested and paid for. The return trip from…read morethe resort to the airport was a different story. The next time we travel to Kona, we will likely try a different provider. Nothing against the drivers, the company baits you with the sprinter van reservation (arrival and return) yet the luxury van is there on arrival and but we got a taxi for the return trip.

Clean, new car, very friendly and proffesional driver, affordable price, highly recommendread more

we took a cruise to Hawaii in February 2024, One of our stops was in Kona. Originally, we just…read moreplanned on just walking around " down town" have lunch & go back to the boat. We were approached by a gentleman offering private tour of Kona, and we agreed. All I can say is WOW !!!! He as very knowledgeable, took us to Kona Joes, Kona Chips, the painted church, a chocolatier, a local chicken BBQ, which was the best Chicken I have ever had !!!, and also Kealakekua Bay, and general sightseeing. Overall a GREAT EXPERIENCE !!!! I highly recommend 7 Chips Transport & Tours. In Fact, Should we ever go back to Kona, we will definitely use them again. Don & Kathy Dalphin, St. George, Utah

Hi Renee--thank you for the amazing tour! We had a great time--loved the assorted poke and sweet…read morefruits. Thank you for leading us to the locals and giving us an authentic experience. We're so grateful.

First of all these guys are THE BEST! I put my husband in charge of our wedding transportation for…read moreour guests, when he came back with this company I was a little nervous considering they are 'party' buses. I decided to call them myself and handle the rest, they were so professional and worked with me on number of buses and prices. Tim, the owner, was so easy to work with. Now as far as the wedding transportation goes...these guys were the hit of the wedding! They went above and beyond for our guests. At the end of the night it wasn't our wedding that people didn't want to end it was the bus ride home! So much fun and very professional! Thank yall for being such an important part of our wedding!

Hopefully I won't ever have to plan a bachelorette party ever again, but if I DID I'd go through…read moreBig Island Party Bus. I wasn't familiar with the area, but luckily these guys know all the venues/restaurants in town so they made planning everything out SO MUCH EASIER. Thank you, or mahalo as they say!!