My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

My job comes with two main challenges: 1) coordinating logistics for different days, times,…read morepickup/drop-off locations, passenger counts, and vehicle types, and 2) managing all of this remotely. Working with Brian, communication was murky from the get-go. I sent multiple emails with detailed breakdowns for each day, but it would have been helpful to receive confirmations along with driver details and pricing in advance. Due to this, on our largest passenger count/day requiring 6 vans, Brian had to frantically find drivers at 6:20 AM, as he missed this request (Pick-up being 7:00 AM). Thankfully, the drivers pulled through, but the coordination was unnecessarily stressful. Driver wise, the drivers were all incredible, especially Alan who helped lead the other drivers. Alan had excellent communication, professionalism and kept our team feeling safe and on-time.

I have been looking for a company that can help us with pick up logistics…read more Ray and Brian gets 10 stars in my book, not only are they quick with updates and they are the subject matter experts with logistics. Both gentlemen know their backyard. I am very impressed, they know their stuff and they don't just rely on the information you give them, they do their due diligence and researches the flight and know if it's early or delayed. That's customer service. An added service is that the driver's contact information is provided the day before pick up so that both parties can give each other updates in real time. We have multiple day, multiple time airport pick-up. Gold Coast Town Car Services exceeded my expectations. I have contacted a few companies and I am lucky if if I get a timely response. I say when you're in Kona look no further these folks are what you're looking for. I will not hesitate to use their service again.

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

Love the Hilton Waikoloa - here for my husband's company retreat. They did amazing planning with…read morethe hotel. We stayed at the Palace tower. Nice renovations. The boat is no longer operable. There was one tram in service. We did walk most of the time. The hall staff Joseph was so friendly & cheerful with his services. The food was really good as well.

This resort feels like a place that was once incredible but has slowly lost its shine. The best…read morecomparison I can think of is an old theme park that used to be the place to visit--now only a couple of the rides are running, yet admission still costs the same. Would I stay here again? Probably, depending on the circumstances. However, it wouldn't be my first choice. Biggest Issues: -Cleanliness Unfortunately, our room did not feel clean when we arrived. There were cobwebs hanging from the ceiling, a dead cockroach on the floor, dead moths, and noticeable dust buildup along the baseboards and behind the TV. I know some of the rooms have been renovated, but we weren't fortunate enough to receive one of those. - Resort Size & Getting Around This resort is huge, which can be either a positive or a negative depending on where you're staying. One of the biggest disappointments was that the canal boats were not operating. I found out they had been out of service for over a month for maintenance with no estimated reopening date. My kids would have absolutely loved riding them, so that was a letdown. The tram system also needs improvement. If you happen to miss one, expect to wait around 45 minutes for it to come back. It makes several stops across the property, and there really should be two trams running at all times. We had a heavy stroller, and lifting it onto the tram often felt like more work than simply walking. ** Choosing the Right Tower Matters We stayed in the Ocean Tower, which is the farthest from the lobby and most of the restaurants. The upside is that it's closest to the pool with the lazy river and smaller water slides. There's also a pool bar, a coffee shop with pastries and açaí bowls, a small gift shop, and laundry facilities (although every laundry rooms we checked was out of order). Even though we didn't pay for an ocean-view room, we could still see the ocean from our balcony, which was a nice surprise. If I stayed in this tower again, I'd request either a renovated room or a ground-floor room with direct access to Buddha's Point and the pool area. Even getting from our room to the nearby pool felt like a trek. The Palace Tower has the nicest appearance and reminds me of the Venetian Hotel in Las Vegas. It's centrally located, so nothing is excessively far away. I also heard these rooms have been renovated, making it a good choice if having a nice room is your priority. That said, it's not particularly close to the main attractions besides the Italian restaurant, which is only open for dinner. Personally, I don't think I'd choose this tower. If I came back, I'd most likely stay in the Makai Tower. It's closest to the lagoon, the major pools, and several dining options, making it much easier to get around. It's still not directly next to everything, but there's an elevator that makes getting to the pools and restaurants much easier, especially for anyone using a stroller or wheelchair. Traveling with a stroller made this resort more challenging than I expected. While there are accessible routes, they're often indirect and time-consuming. For example, walking from our room to the Lagoon Grill took over 30 minutes. For families with young children or anyone with mobility limitations, that's something to seriously consider when choosing a room location. Dining Having multiple restaurants on-site was convenient, but the operating hours weren't. The three main restaurants--the fine dining restaurant, Italian restaurant, and Tap Room--only opened for dinner. The breakfast buffet was expensive, although there were less expensive plated breakfast options available until around 10:00 a.m. Between breakfast ending and dinner restaurants opening, it sometimes felt surprisingly difficult to find food late in the morning or early afternoon. The good news is there are several restaurants and shopping centers just a few minutes away, and the resort offers a paid shuttle service if you don't have a car. You could easily spend your entire vacation without leaving the property. Overall, we still had a good trip. The staff was consistently friendly and helpful, and there are definitely things to enjoy about this resort. However, it feels like a property that has enormous potential but could really benefit from better maintenance, improved transportation, and more attention to cleanliness. With a little extra care and investment, I think this resort could become a truly great destination again.

I've ridden with these folks twice and have been more than pleased with their service. Both rides,…read morethey showed up exactly on time. The vehicle was clean, the ride smooth and comfortable, and the drivers were pleasant. One time the gal even sang me my favorite Christmas song! (It was December.) The drivers are musicians, so one time I wasn't able to book them because they had a gig already scheduled. No biggie. I'll still be calling them every time I need a cab.

Amazing service, clean, polite and professional! Needed a…read moreride to the Four Seasons and discovered This GEM,

Prompt Pick-up at the airport in the sprinter van, as requested and paid for. The return trip from…read morethe resort to the airport was a different story. The next time we travel to Kona, we will likely try a different provider. Nothing against the drivers, the company baits you with the sprinter van reservation (arrival and return) yet the luxury van is there on arrival and but we got a taxi for the return trip.

Clean, new car, very friendly and proffesional driver, affordable price, highly recommendread more

Hi Renee--thank you for the amazing tour! We had a great time--loved the assorted poke and sweet…read morefruits. Thank you for leading us to the locals and giving us an authentic experience. We're so grateful.

we took a cruise to Hawaii in February 2024, One of our stops was in Kona. Originally, we just…read moreplanned on just walking around " down town" have lunch & go back to the boat. We were approached by a gentleman offering private tour of Kona, and we agreed. All I can say is WOW !!!! He as very knowledgeable, took us to Kona Joes, Kona Chips, the painted church, a chocolatier, a local chicken BBQ, which was the best Chicken I have ever had !!!, and also Kealakekua Bay, and general sightseeing. Overall a GREAT EXPERIENCE !!!! I highly recommend 7 Chips Transport & Tours. In Fact, Should we ever go back to Kona, we will definitely use them again. Don & Kathy Dalphin, St. George, Utah

First of all these guys are THE BEST! I put my husband in charge of our wedding transportation for…read moreour guests, when he came back with this company I was a little nervous considering they are 'party' buses. I decided to call them myself and handle the rest, they were so professional and worked with me on number of buses and prices. Tim, the owner, was so easy to work with. Now as far as the wedding transportation goes...these guys were the hit of the wedding! They went above and beyond for our guests. At the end of the night it wasn't our wedding that people didn't want to end it was the bus ride home! So much fun and very professional! Thank yall for being such an important part of our wedding!

Hopefully I won't ever have to plan a bachelorette party ever again, but if I DID I'd go through…read moreBig Island Party Bus. I wasn't familiar with the area, but luckily these guys know all the venues/restaurants in town so they made planning everything out SO MUCH EASIER. Thank you, or mahalo as they say!!