My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

Duke was super friendly! Used his services almost everyday when staying at the Hilton in Waikoloa…read morevillage:)

John was just the most helpful person and worked with us to ensure the correct car seat was…read moreavailable. He was wonderful to talk to and his demeanor helped this stressed mama to feel secure in our trip to the hotel!

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

Great people. The only taxi service that is willing to go to Captain Cook. Reasonably priced and…read moreclean vans. Save their number in your phone! Better than Uber imo.

Don't even bother trying to contact this company for a ride. They are never available and won't…read moretravel outside of like a 1/2 mile radius even if they are.

Left the cruise ship at Kona last week with open plans on what to do. Met Jelsa and discussed his…read moretour. It seemed to hit all the high marks on the Best of Kona. My wife and I joined the group. The comfortable Mercedes Transit seated up to about 13. There were 10 of us. I am tall and there was plenty of knee and head room. The tour was all we expected and more. A highlight of our trip. Inclusive was the following: A drive trough a couple unique small towns. A visit to a coffee plantation/processing plant. A store on location to taste the variations of coffee and macadamia nuts. On location, a walk through a lava tunnel. A visit to the "Painted" Church. Stopped at a macadamia nut stand, cracked open and tasted fresh macadamia nuts. Visited Pu'uhonua O Honaunau, the "City of Refuge". This is along the ocean. Visited parks and beaches along the coast to the Captain Cook monument. Stopped at the Farmers Market in downtown Kona. That was interesting in itself. Returned to the Pride Of America cruise ship. All with the interaction of Jelsa. With the right amount of knowledge, focus and humor that made the trip of 4-5 hours very pleasant.

I am from Oahu but use Hawaii Taxi when in Kona and they provide prompt, friendly and very reliable…read moreservice. They even have delivered documents for me. I highly recommend Hawaii Taxi.

I made an appointment with D&E Taxi for a ride to the airport from Kailua Kona. D&E Danny was on…read moretime and very helpful with my bags. The price was good. I will definitely use D&E in the future.

Overcharged us $45 for a 7 mile ride in a dirty and wet cab. felt unsafe the whole time.read more

Called PHILS Taxi Ph. #808-325-1234…read moreMorning of: 4/21/2025 Guy said he'd be there in 10 min.. so I walked to get my mail not 50ft. away. He rolled-up in a white late mode sedan and asked if I was the one who called, I said 'yes' told him to "hold on" . He just sped away, what a Bozo ! Well, if anything he wasted his gas (((Never again!))). Ended calling a well known Kona Taxi ser. which I've used three times in the past, though charges are the going rate. They're Dependable, Fast, and Drivers are very friendly,courteous and helpful.

Oh. My. Gosh. I wish I could give negative stars. I made an appointment with a guy who claimed to…read morebe the owner. He pointed out that he had been driving a cab in this town for 20 years. The next day he called me back to get the address that I had given him. Evidently he wrote down the completely wrong street name when I talked to him the first time. He hadn't heard of my street or the area. He called me about 10 minutes before my scheduled pick up time and said he was picking up someone else on the way to my house. At my pickup time he still hadn't shown up so I called him. He had no idea where my street was. So he's been driving a cab in this town for 20 years? Ever heard of GPS??? I had to give him directions on the phone. He was 15 minutes late to my house, and I was panicking because I needed to get to the airport! He drove like a maniac on side streets, no doubt to avoid being seen by any police. He made no effort to slow down going over speed bumps. He talked on speakerphone several times, and bashed the callers as soon as he hung up. Foul mouthed and totally unprofessional. The whole ride was off-the-meter, and when I got to the airport he said it would be $20. He looked surprised that I didn't give him a tip.

When our flight was cancelled and out family of 5 was stranded at the Kona airport in the dark an…read moreEstee cab driver offered to drive us 10 minutes for $100. Shameful to gouge a family stranded in the dark for a ridiculous sum. Straight up taking advantage of a family in need. Karma is a long game!

This is specifically for Cynthia who took our family (two toddlers) on a tour around the island…read more She gave us a taste of everything! She has a true love of Hawaii and loves to share her passion with her passengers. I was skeptical being a New Yorker but she's genuinely wonderful and we had the best time.

Awful. Requested from airport to hotel. Worst ride ever. Rude, late, unclean paid alot for nothing…read moreat all Next time Uber

They accept the delta vouchers on the way to hotel but don't have availability back after a…read morecancelled flight- very poor service Also have a lady who can't drive and can't load/unload luggage-

I have been looking for a company that can help us with pick up logistics…read more Ray and Brian gets 10 stars in my book, not only are they quick with updates and they are the subject matter experts with logistics. Both gentlemen know their backyard. I am very impressed, they know their stuff and they don't just rely on the information you give them, they do their due diligence and researches the flight and know if it's early or delayed. That's customer service. An added service is that the driver's contact information is provided the day before pick up so that both parties can give each other updates in real time. We have multiple day, multiple time airport pick-up. Gold Coast Town Car Services exceeded my expectations. I have contacted a few companies and I am lucky if if I get a timely response. I say when you're in Kona look no further these folks are what you're looking for. I will not hesitate to use their service again.

My job comes with two main challenges: 1) coordinating logistics for different days, times,…read morepickup/drop-off locations, passenger counts, and vehicle types, and 2) managing all of this remotely. Working with Brian, communication was murky from the get-go. I sent multiple emails with detailed breakdowns for each day, but it would have been helpful to receive confirmations along with driver details and pricing in advance. Due to this, on our largest passenger count/day requiring 6 vans, Brian had to frantically find drivers at 6:20 AM, as he missed this request (Pick-up being 7:00 AM). Thankfully, the drivers pulled through, but the coordination was unnecessarily stressful. Driver wise, the drivers were all incredible, especially Alan who helped lead the other drivers. Alan had excellent communication, professionalism and kept our team feeling safe and on-time.