They challenge warranty claims. Massive mark up on parts…read more(45% up charge on a belt). They charge 4.5% extra for using credit or debit cards. Their attitude to after-sale service customers is very defensive & confrontational when asked about charges. The quality of their service is pretty good, but you can count on at least a week wait. Ordered common parts take a long time to arrive. Basic service includes unnecessary parts such as new plugs after 45 hours run time.

I have been a customer since right when Hills opened the new Fayetteville TN location. I have…read morepurchased equipment, parts, fluids and had service done there. Each visit, including today, has always been A+, and the folks there are always up-front, honest, helpful and quick to take care of what I need. I will continue to be a customer and encourage anyone in the area who needs parts, equipment or service to stop by!

We bought our XMatk lawnmower 2 years ago from Center Star and we've been so appreciative of the…read morequality service we've received. From the women at the counter to the mechanic who services our lawnmower, they are the friendliest people around. They not only answer all our questions, but take the time to help us troubleshoot when needed. They are honest, communicate with the customer, are on time, and just excellent at what they do. Very happy with the whole team!

From the owner: We sell Cub Cadet, Exmark, Scag, & Redmax products. We service and repair lawn mowers and most…read moresmall engine equipment.

Brian and Judy have been servicing my lawn tractor for years. From blade sharpening to major…read morerepairs and yearly tuneup. Always friendly, dependable and reasonably priced.

I have lived near Madison Lawn Center for almost 20 years, and today was the first time I stepped…read morein. I walked in with a chainsaw that I had almost left for dead, and Don had me back out the door with a running chainsaw very quickly. I found the staff to be very knowledgeable, courteous, and friendly. They now have a new customer for life.

Kuddos to Don Bzell of Madison Lawn Service, 30515 Hwy 72. Without going into a lot of detail, I…read morerecently went there 5 minutes before their closing time to drop off my lawnmower for a suspected self-propel issue on my lawnmower. Mr. Bzell did a quick inspection of my lawnmower and dislodged a piece of debris that I missed while doing a "I can fix this on my own" attempt. I cranked it up and the self-propel mechanism worked like it was supposed to. Great customer service!

Found this dealer via Facebook Marketplace. Drove down from Nashville TN to buy a Brush Cutter…read more Great deal and machine works great a few weeks later! Worth the drive!

From the owner: Authorized RedMax, Husqvarna, Makita & Kawasaki Engines Dealer including Repairs of Mowers &…read moreHandheld Equipment. Antiques & Collectibles Dealer. Our customers love the variety of tools, antiques, and collectibles we have to offer. We replenish inventory often to make your house and yard beautiful!

I was very pleased with my interactions with Dale on the phone & in person! My riding mower was…read moremoving slower than a turtle. She's 8 years old & only had basic maintenance by me. Dale spent time with me on the phone as we were hoping to find a simple solution. I decided my mower needed to be seen & asked if he'd be willing to allow this ole gal to watch & learn. He say he'd be happy to! I had them pick it up & he called me to come for my "Small Engine 101" class! He was very knowledgeable & allowed me to get hands on experience! I am very pleased with the service, the lesson, the price & knowing there are still mechanics who are honest & straightforward. Thank you Dale !

I was really lucky to find Dale's Small Engine. I spent well over an hour and two trips to Home…read moreDepot over the weekend trying to remove the mower blade on my own, super basic stuff, and only ended up stripping the bolt. I called five businesses who either were closed (on a workday) or didn't answer, on the sixth call, I got Dale right on the phone. Quick chat and i decided to load up the mower and go visit. Took me a second to confirm his business location, it's situated next to his home, you can tell by all the mowers out front. It's a beautiful property with chickens running about and a kitty cat in the shop, who was quite friendly, asking for back scratches. Dale came out, assessed the situation, went to the back of the shop and grabbed a couple of tools, then in about 15 seconds, he had the bolt off. That's why you go to the professionals for some things! lol. We went for a walk through the shop, to his office, and using PartsTree we found a replacement bolt and i ordered it on Amazon, should be delivered tomorrow. I highly recommend visiting Dale and his shop. He's honest, helpful, and offers the kind of expertise you don't find much these days. If i could give this six stars, i would! Thanks Dale!!

Star - Disappointed by My Experience at Dixie Auto Parts in Athens, AL…read more About 6 weeks ago, I called Dixie Auto Parts looking for a used 42-inch Toro zero-turn mower. A young man told me they had just taken in a 2022 or 2023 trade-in, in decent shape, for $1500-$1800. He took my name and number and said he'd call once the service department looked it over. I followed up multiple times. No update. Eventually, I stopped by in person. After waiting outside in the heat with a 2-year-old while he spent a long time with another customer, he finally walked me out back--half a block behind the building--to look at an old, dilapidated mower that clearly wasn't the one he had described. He said it hadn't even been serviced yet and might be 2 more weeks out--by now it had been a month and a half. When I questioned the discrepancy, he shifted to trying to upsell me a new mower I didn't ask for--never mentioned financing clearly, and I was prepared to pay cash. I left feeling dismissed and strung along. Maybe because I'm a woman. Maybe because I didn't "look like a buyer." But I was serious, polite, and ready to purchase--and I was treated like I didn't matter. Dixie, if you're reading this, I'd still appreciate a proper response--or at least an apology.

Purchased a mower from Dixie in late 2023 after shipping issues through Home Depot…read more Drive belt had issues last Thursday and they came and picked it up within 30 minutes of service call. They replaced the drive belt and replaced and sharpened new blades. First time I turned the mower back on yesterday the blades wouldn't engage. I was concerned my phobia of service shops was materializing with the blades working prior to service but broken afterwards. Especially considering a common mistake in drive belt repair is disconnection or damage to the PTO and/or associated wiring. BUT, they sent out one of their experienced drivers this morning and he fixed it on the spot. No additional cost. Extremely grateful for Tim. Incredible customer service and my trust in the shop is maintained. They will make it right if something goes wrong which is hard to find these days.