I requested to have a storage unit as of December 2024. In this time I have had 3 rate increases by…read moreOctober 2025. By far the most ridiculous thing I have heard of. The location in Duluth MN is understaffed. While the manager is trying the best he can with what he has. There is zero support or integrity from the district manager and above. I went in to pay only to find out the facility was not open on Saturday due to understaffing. I find out my rate increased for a 3rd time. I dispute it since its not legal and I was never notified nor did I agree to the increase. I would have moved my items out if this was the case. The manager sent a request to have the rate reduced which it did a little bit. They are still trying to charge me the rate increase that I ever agreed to or was notified about. I search my emails and all I have are the monthly invoices and the receipts of payment. No acknowledgement of any increases. Would not recommend this facility at all ever.

Excellent experience. Front office staff was very knowledgeable and helpful. I most definitely…read morerecommend U S . Storage

nice clean affordable place I would rent there againread more

We just moved to Duluth and couldn't find any available storage in the city so we ended up out in…read moreFish Lake. I am SO GLAD! It is a bit of a trek, but the people in the office are so very nice and responsible. They always call me back when I have a question. They even let ABF leave our moving trailer there over the weekend so we could move all of our furniture into the trailer without having to get a U-Haul. Fantastic customer service. A+++++

Had a good experience using them over the past couple years. Always seemed to be on top of things…read moreright away. If your emailed or called usually would be back to you with in the next business day. Only thing was my garage door would occasionally get off its track. If I would've remembered to let them know that, I'm sure they would have promptly fixed it. Relatively cheaper rents too.

Needed short term storage for a move. Hill Avenue Storage was easy to work with. Clean, safe…read moreplace. Liked the locked gate. Convenient location.

The vehicle we rented was trashed inside and out. Took 30…read moreminutes o into our checkout time trying to upload photos of the vehicl's condition and then it was taken out of our rental. folks were super unhelpful

Although I made a reservation a month ahead, and received 2 confirmations, they called less than a…read moreweek before the move and said they wouldn't have the vehicle available. The offered a larger vehicle but not for the same date and time. The extent of the help they provided was to give me the number of their regional office so I could call and try and find another option. No luck due to end of month moving activity. The lesson is don't count on them because "confirmed" doesn't mean confirmed, and they aren't going to lift a finger to help when you get bumped due to over booking or bad planning. And surprise, here's the message I got when I tried to leave feedback on their site: "There was an error processing your request" "Something went wrong on our end. We've made a log of what happened, and will fix the issue as soon as possible. Please try again in a few minutes." Good luck if you go ahead and rent from this place, you will need it!!