we're super helpful, and weren't overcharging for what I came in for, they also did a little extra…read morechecking out why my check engine light kept coming on! also just overall really nice and efficient.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Good price and saved me a lot of time. Maybe 10 minutes wait, 10 minutes for service.read more

they gave me a dirty filter, told me I was all set on my fluids and drove out with no wiper fluid…read moreor coolant... NOT IMPRESSED. WILL NOT BE GOING BACK. I doubt he even checked my fluids he just lied and said he did... charged me 50 bucks for 9.00 dollar wipers .. 100 dollars later im surprised he even put oil in my car..

I've been to VIP in Belfast several times, but my last visit, the service was beyond exceptional…read more Candy and Laithe went above and beyond to make sure they gave me the best customer service experience possible. I've been to a lot of auto service shops, and that was the best service I have ever received. That's exactly why I couldn't miss the opportunity to write this review to show my gratitude. Laithe was the man who worked on my car, and he exceeded my expectations. He made sure to SHOW me the problems with my car, along with explaining in great detail to me in a way I could actually understand. He did way more than what was expected of him, and I could tell that he really enjoys his job. Laithe pointed out things to me that the HONDA DEALERSHIP intentionally ignored during my last visit there. Thank you, immensely. Candy was the kindest person and an absolute sweetheart. I can't express enough with how helpful she was, even breaking things down for me and showing me through a picture of how certain things work on my car. She is a huge staple to this team and deserves so much credit for making VIP run smoothly at the front desk (and behind the scenes). It's not easy dealing with a lot of different people and personalities, but she did an outstanding job Thank you so much for all your hard work. This team at VIP is most definitely the best I've ever seen. I won't trust anyone else with my car!

I was stranded with a vehicle that one other local job could not fit in because he was absolutely…read morecertain I needed extensive work---likely alternator and more. I called VIP who had no openings for a week, but I was leaving the next day for another State. She told me to come in, after a couple of hours, they got me in and, lo and behold, I just needed a battery. They had every opportunity to tell this 70 year old woman that I needed the alternator and whatever else. But, they were honest, kind, courteous, reasonably priced. I cannot say enough good things about these folks.

There was no line and we were out in less than 10 mins. They didn't try to sell us any extras…read more Nice, honest and efficient. They are what their name says!

Staff is amazing. They have a great system and always get me in quickly, even on the hot days, and…read moreat a great price. They're doing the job I would hate so I can't appreciate them more! Thank you all

Weil in Ellsworth visiting family, the oil light on my car came on even though I was nowhere near…read moreneeding an oil change. I pulled into Root One Oil and Lube, and they took great care of me. Rebecca and the team checked the oil, topped me off, and made sure I had no leaks. They also filled my washer fluid. When I gave her my credit card, she said "no need - we just try to help people out". It was so nice of them. I highly recommend this business!

On New Year's Eve, I called Route One to help me out with an oil filter issue. They were the third…read moreplace I called that night and I didn't expect them to be open either but John said, When can you get here? and I booked it into town. As I had just changed the oil myself and didn't want to replace it, they were happy to just do the filter for me. I expected to get charged for a full oil change but instead they didn't want to charge me anything. When you encounter such decent people, you want to give 'em a big hug and your next-born son - because it is such a rarity. This is not a franchise but a stand-alone family business and everyone who needs an oil change should go there. Finest kind.

Everyone was very personable and professional. The new management is clutch. You could tell the…read moredifference in the teamwork.

I have no intention of ever going back there again for an oil change. The Management sucks. Went in…read morefor an oil change, pulled across the street to Dunkin opened hood to check things. My oil cap was off and my dipstick was out laying across the motor. Went to talk to manager and was told that I had done it, after I had shown pictures. Took my wife's car in and they left the seal washer off the drain plug only found that when I found a puddle of oil under her car. I'll drive an hour to get an oil change before I ever go there. Most if not all of the prior "reviews" on here are employees or prior employees.

We got not 1 flat tire, but 2 on the same day. AAA was able to tow us to Porter's. It was a sunday…read moreafternoon, and they were not open. Left the vehicle and a note to them with the keys, called monday morning about 9 am and car was ready by 930 am. Super reasonable pricing and friendly service. We cannot thank them enough for getting us out of a jam.

I'm surprised at just one review!…read more As an "out of town" traveler, I have to say that if your in the area of Greenville, have any auto problems, Porters is the place to go. I stopped there after cutting a tire on my new 2018 Tundra. Not only did the young man patch up the tire, he went a step further and removed the spare from under my truck, balanced both tires, swapped rims with the damaged tire, replaced the spare under the truck. He gives me a bill of $40.00. After all that efficient work, I was very pleased with the work and the bill. I was pleased to give the young man a $10.00 tip. Thank You Porters. Bob Tiner 7 Shannon Lane Poland, Maine 04274

Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more

ok, now im sick of this shit, you guys really need to get your shit together..I usually go to…read moreanother local nouria to get my daily coffee rewards..and everyone says Cold Brew's are still ok to get under the rewards, however, when I go to this location..I have had 1 or 2 people tell me cold brew is not covered under that..yet, I was also at this location a couple weeks ago after the first person told me no, this time..I see 2 customers ALONG with one of the employees that day..tell me yes, cold brews are ok too..one couple said they get them everyday..What the fuck is wrong with your staff..ALL you guys..including all the other nouria locations need to be on the same dam page..im tired of going to this location and SOMETIMES I can get a cold brew under the rewards, but sometimes I can't ..I'm sorry, but as a customer..this is very irritating..If I known I was gonna deal with this shit, I would have never even signed up for the rewards..How pathetic! DO BETTER!

Long story made short. Went in for an oil change, was told that the automatic transmission fluid…read morelevel was checked. My transmission has no way to check the fluid level. There is a long list of items that are supposed to be checked like air filters, tire pressure, etc. Did I get what I paid for? Or were the items to be checked really checked? Long story: The attendant gave me a list of what was inspected during the oil change. The list showed that the automatic transmission fluid level had been checked and I asked him how is that check accomplished. He said that he wasn't the person who checked it and didn't know how it was checked. He offered to look under the hood. After checking under the hood he didn't find a dip stick and offered to put it back in the service bay to check for a removable plug. While the vehicle was being checked for the removable plug I checked the Toyota web site for some guidance. The Toyota web site described transmissions with no dip stick have sealed units that don't require that the fluid level to be checked.

Excellent service at am honest price. Very professional. Highly recommend. He did a excellent job…read morereplacing the tires on my car.