I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!

They closed the door in my face at 4:20pm after I called prior and they said they closed at…read more5:00pm... The sign on door said 5:00pm...The answering machine when I called at 4:30pm said they closed at 5:00pm.. When I asked an employee, who was outside trying too get his car started, "are they closed?".. he looked at me and said ".... maybe".. I said "at 4:30?".. He ignored me.. One (1) ghetto star they get from me they get...

I highly recommend Chris at Mac Fleet. He's prompt, reasonable, knowledgeable and very…read moreaccomodating. He figured out what was wrong right away, even when roadside service missed it entirely. His invoice reflected a fair price and the ability to pay online was very convenient. Superior service, superior value.

Mac Fleet agreed to send a mobile technician to perform a pre-purchase inspection on a classic car…read moreI was considering buying. This normally involves everything that is checked during a state safety inspection, but with additional checks on the functionality of the vehicle and its systems (electrical, cosmetics, etc). I requested an engine compression test, and was told it would involve more time, which was fine. What I received: 10 photos of the undercarriage and two lines about the seller being old and needing to sell. No start. No compression test. No other photos. No evidence anything else had been examined. Chris was polite and apologetic, and he did adjust the invoice, but I was left with no clear idea about the vehicle, despite paying for exactly that service.

I took a chance on General Welding to repair a hole and cracks in my Chevy Trailblazer frame. I…read moretalked with Christine and she told me to bring it in. I met Tony, who looked over the problem and gave me an estimate, and brought it back the following week. I have to say the customer service is fantastic there and Tony did an amazing job above and beyond my expectations! I would recommend them for this type of repair anytime and I will. Thank you all, and what a great experience.

The folks at General Welding have what I need at a fair price for my trailers. And if its not in…read morestock, they'll get it. They know their stuff. Trailer service is excellent. If I ever need to replace a trailer, I'll be shopping General Welding. Thanks!

Brian is the MAN!! He does great work at a fair price, and gets it done in no time at all!…read more I trust him and his expertise to provide the best service for my car without going all the way to the dealership. If you're in Rochester, look no further for a great auto shop.

Fast, efficient, ethical. This place is the ideal auto garage, doubly so for Subaru owners. I've…read morenever felt cheated, never felt overcharged, never got unnecessary work pushed on me. I can come here with any auto problem big or small and have full confidence in their expertise. Seriously this is the only auto repair shop where once I felt like I was being undercharged for their time. Truly a gem.

New owners Roc On Powersports…read moreHarley.Davidson Yamaha Kawasaki Honda Vanderhall Grunting trailers

I stopped in as a new rider researching gear before test riding and buying a motorcycle. They are…read moreprimarily a Harley shop but have a couple other items. I was trying on jackets, and asked if they carried Tall sizes, figuring they did not but it would be worth asking. The employees helping me said to take the armor out of the jacket to give a couple extra inches, everyone does it anyway because it is uncomfortable. Telling a clearly new rider to take armor out of their safety gear is irresponsible and is not serving them well. I was only shopping for gear, not a bike, but unless you want Harley branded items, skip Cycle Stop. They had three jackets, total, one helmet (HJC CL-17) in a variety of graphics, no gloves that provided any measure of safety, and no boots or pants at all (again talking non-Harley here). I probably won't be back in.