Advance on Monroe Ave Rochester refused to give me any warranty coverage on a 7 month old battery…read more Had documentation from a reputable shop showing "failure" in testing the battery. Receipt said "36 MO FREE REPLACEMENT" Their story? "It's your car." But the shop says battery.

We have a 30-year old Mazda Miata and needed a new battery. Mike M, one of the store managers, was…read moreVERY helpful when we made the initial purchase ... and offered the same level of exceptional service when we needed some follow-up assistance. As a result, we'll shop there more often, and suggest you do, too. Great service, great warranties, great pricing. All good at Advance Auto Parts on Monroe Ave! Ask for Mike M!

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

Wow, I went in to the Dewey Avenue store to get a new battery for my '04 Toyota Sienna tonight…read more There were two very helpful ladies working who asked me the make and model of my car. By the time I walked over to look at the batteries and back they had already written down every option specific to my car with all the associated warranty information and costs on a piece of paper I could take with me. I told them I was going to shop around, but I'll more than likely be back here to buy my battery. Compare this to Advance Auto on Dewey. Those people are miserable. Oh and the O'Reilly store is super clean and well organized. Jim Montanus 2-27-26

Got an oil filter that Oreilly auto parts told me to get for my 2010 crv along with 5 quarts of…read moreoil. I did my oil change as I have done for years. I started up my car and oil started spaying all over my driveway from the oil filter. In all it was approximately about a quart of NEW oil I lost. I went into the store to try and remedy the situation They thought it could have been a defective filter. I'm not so sure it was but that is here nor there. what it came down to was that they sold me an oil filter that did not work properly. They told me they could give me a new one of the same make and brand. I was not comfortable with this as I felt the filter was not sealing properly to the car. So I asked for another filter that was slightly more expensive at no charge because of inconvenience to myself. I also asked them for one quart of oil to replace the one I lost on my driveway. I wasn't asking for something for free but just to be made whole for my purchase. They told me that they would not give me the oil that was lost because of the filter THEY recommended and that if I wanted the other filter that I would have to pay the difference. Not only that but I had to go to Home Depot to buy some Zep oil cleanup at another loss to me. The real kicker here is that the sign in the door says "We strive for 100% customer satisfaction". Again I wasn't looking for free stuff I just wanted them to take responsibility for their mistake. Instead they made excuses and put the problem back on me the customer. They could have kept a customer if they just took a small hit for THEIR mistake. Too bad. I will drive a bit further for my Car parts from now on. Work on your customer service Oreilly.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

This is a great store in a tough neighborhood. The employees are really nice, polite, and beyond…read morehelpful. They literally go above and beyond. I bought an air filter, cabin air filter, windshield wiper fluid, and wiper blades online with free in-store pick up. They install wiper blades free and while the guy was out there doing that, he even filled my windshield wiper reservoir and helped me install the engine air filter (even though I can do those myself). The cabin air filter was not available in any store and so they shipped it to my home free of charge. I got an extra 20% off of each item using promo code N22. This is not my first visit here, and it won't be my last. Frankly, the neighborhood doesn't bother me. My mother and grandmother grew up in a house on a close side street, and we went to St. Michael's, so I'm well- acquainted with this neighborhood and its changes/challenges over the years. I have never been bothered, felt threatened or unsafe. The guys here are always willing to walk a customer to their car. The customer service here is why I chose this location even though there's another location much closer to me. If you're looking for first class customer service, this is the place to go!

I was in the area and needed a set of screwdrivers. I called ahead to make sure they had them in…read morestock, and after confirming, I stopped in. I'll be honest I'm not really an auto parts store person. Hardware or home improvement stores, sure. But auto parts stores aren't usually my jam. It always seems like when you walk into places like this, no one is ever really in there. That said, the staff was friendly and greeted me right away. They were helpful, which is definitely a plus. The only downside for me was the hard sell on giving my phone number for rewards points it felt a bit pushy. Also, when I called beforehand, I had to ask if I had reached the right place because I genuinely couldn't understand what the person on the phone was saying. ANNOYING Overall, if you need something for your car, I'm sure you can find it here. There's also a shared parking lot, which makes stopping in easy enough. That's all I got.

Great basic car parts store. Not a lot of useless accessories just the stuff you need. I've been…read moretwice for wiper blades and without me even asking they put them on for me. Courteous service with a smile too.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

I haven't been in here for years, but in 1988 this was truly the best auto parts store in town. My…read morebuddy Dave Strong worked there, always remember the store being so clean.

I wanted to take the time to give you heads up on a awesome seller on here Charlie Polvino. Charlie…read moresold me a Holley LSx single Plane intake that my son and I needed for the longest time. His communication through the whole time was awesome and the process was so fast and easy. He made sure I had everything needed to make the job easy. He shipped it the same day sending me pictures and when I got the package it was packaged like there were diamonds in the box with all the right shipping material making sure it was safe. There's no words how happy my son and I are with the part I brought. Super Clean and ready to install. You guys need LSX parts Charlie Polvino is the guy to talk to. I'm so happy with my purchase and the process that I'm already making a list for a second round purchase. Thank you Charlie Polvino There is no doubt you a man of your word and god bless you and your family for that.