I've been here multiple times and they're always courteous, fast, and transparent. If they can't…read moreprovide the service needed (they're not a full service mechanic) they're very upfront about it. Prices are about average, and the speed and quality are worth the cost. Very helpful and reliable.

I called to see if they had somebody that could do an inspection. was told yes but only until 4pm…read more l arrived at 3:45 the person that greeted me was reluctant but told me to pull my car around. so I did. at that point I heard someone (presumably the inspection tech) scream and yell about he time. to which the person that greeted me back paddled and said he thought it was 3pm not 4m. I was then turned away. in the past six months I have bought tires and an oil change for my car my wife's car. in addition to two of my work trucks. this is a really convenient place for me to go considering there is never anyone their patron wise. quick in and out. most of the time I'm there it's staff working on the cars of theirs or friends. not going back.

I had a flat tire with an estimated tow time a full half hour beyond their scheduled closing time…read more Dillon agreed to stay open for however long it took to get my car there. My new tire was ready to go within 30 minutes of the car's arrival! Excellent experience! Thank you Dillon!

Absolutely shameful. I've had bad experiences at other MONRO locations but this is a new low and…read morethe last time I'll ever visit one of their locations. Here is a timeline of events for my visit to this particular location: Day 1 at ~10:30am: I drop my car off for its appointment, which was scheduled online for a 9a-11a dropoff window. I notified the attendant that the previous year's inspection at the Penfield MONRO center had noted rear brake pads were barely a pass. I also asked for inspection of the front brake pads. Day 1 at 5:14pm: I receive a call telling me that my filter isn't in stock, but will be in the next day. The brake work has not been completed. I agree to let my car stay overnight. Day 2 at 9:51am: I receive a call asking me what my car was brought in for (!). Apparently none of this information was translated over to the next day's staff. I'm informed they won't be able to complete an inspection because no certified inspector will be on site that day. Day 2 at 12:33pm: I receive a call telling me that miraculously, my brake pads are practically new and don't need replaced, which of course makes no sense. I'm told they will do the oil/filter change and call me when it's finished. Day 2 at 4:11pm: Having heard nothing and knowing the store closes at 5pm, I call and ask what the deal is. I'm told that the store tried calling me earlier (I have no missed calls or voicemails). I'm then told that ACTUALLY my brake pads do need replaced, but of course it's too late to do it today. Day 2 at ~4:30pm: I pick up my car and I need it the following day. After paying for the oil change, I get in my car to see that the mechanic has left it filthy, with grime and boot marks along the driver's side mat and door panel. Unorganized, unprofessional, unworthy of future business. tl;dr this MONRO location had my car for two full days, somehow did nothing but change the oil, and left my car filthy.

It was a great experience for a first time user.. The young men could not have been more…read morecourteous and efficient...Along with another review i just saw they were a great comedic team... Will definetly use them again..In a world of many not wanting to work,, this team is a breath of fresh air......

Since these guys were new to Henrietta and I was overdue for an oil change I thought I would give…read morethem a try. First bonus points for being open later than the other instant oil change places. Second bonus points for being met in the drive up with a bottle of cold water, an engaging rep who asked my name, and made pleasant conversation with me while ascertaining my needs. In terms of value, I would say the pricing is right on par with, or better than, VIOC right around the corner. When you factor in the entertainment value of the comedic exchanges between the three team members (and myself), I more than got my money's worth. Pro tip: check their website for coupons!

NOTE: I want anyone who reads this review to read the first two paragraphs the most. It shows the…read morecare that Firestone has put into resolving my problem. I have turned my one star into a five star because I value customer service. UPDATE: I made a call to the regional manager who immediately helped put this forward to this store. After dropping it off, I met with this nice manager Don (I think that's how you spell it) and he helped get everything together. He took a look and determined that it likely wasn't the brakes at all and offered to fix the problem with no cost to me as I just paid for brakes I likely didn't need. So thank you to the Firestone team for their help. ORIGINAL: I have a Jeep Wrangler and I needed it to be serviced. I won't pretend I'm any type of person that is very aware of things that can go wrong but I am absolutely aware that my brakes have nothing to do with squeaking when turning since I literally had just gotten new brakes. Alas, I allowed them to give me their professional opinion about the brakes and may I say that was a big mistake. Firstly, they found multiple problems about my Jeep and I dumbly went with the flow and accepted it. However, first, they do not tell me that the time to repair my jeep is no longer originally one day. I have to call to my surprise to be told that the "dealership isn't open on weekends" and that this special part for my Jeep is needed. Strike number one not telling me the expected time table for my car. Secondly, they put on brand new brakes that DO NOT FIX THE PROBLEM. Strike number two. Thirdly, they literally had to have turned my car in order to park in the parking lot to return it to me and whoever drove it didn't notice it was still squeaking? Is this a joke??? Strike number three. That's literally unreal. This place used to be great and there were good managers and "specialists" and "technicians" that knew what they were talking about. This... is just unreal. I go to complain and he looks at me and says "do you want us to take a look?" $1300 later and they're going to now potentially charge me more money to fix the problem I originally came in to fix. Absolutely insane. I know he is just doing his job but you're going to hold my car hostage some more because your mechanics can't do their jobs to begin with? Unreal.

Took my car in for an oil change and inspection. They offered me the synthetic lunge with tire…read morerotation and other crap which was more expensive than the regular one, but I took it anyway. When I got out of my car, I decided to mark one of the tires to make sure that they did do the tire rotation. I also had a brake light out and told them to change that bulb. After several hours, they told me my inspection failed because my windshield wipers were broken and my brake light on my hatchback was not working. They wanted $177 to change the lightbulb on the hatchback. I said no and I told them that I just gotten the windshield wipers from advanced auto a few months ago so I'm gonna go back there to see if they can fix it or if they could give me a discount on other ones. I picked up my car and noticed that the tire was still in the same place I told the manager he apologized and said he would do it himself right now. Took my car, went to a store and then went to advanced auto. Ask the sales clerk if you could check my windshield wiper and fix it or can we get a new one. He came out and looked at the wiper. He said they failed you on this the little cap at the end. It was literally missing. He said I can give you a free cap and put it on there for you. I asked him if he can look at the brake light that they said wasn't working and he pulled it out and he said it was broken and there's a piece of tape holding it up. I couldn't believe it. I was shocked and angry. He told me too turn the car on and step on the break which I did and he said the light is working. I couldn't believe it. That's what they said wasn't working and failed me on that also. I drove back to the Firestone, which is at McKinley Mall in Blasdell NY but they were closed already I went the next day and asked for the manager, but he wasn't there and spoke to another person and explained to him everything that happened. He insisted they did not break the light. It might've been there from before gave me all these excuses and then he said go in the car and turn the brake on. I did and he said that light is working but the left one isn't I said are you freaking kidding me? That's the one that I paid you guys $60 to fix and that's not fixed also he told me to come back that they would fix it I am so infuriated. I did not want to go back there. I called corporate and told him what happened. They filed a claim and told me someone will call me within 48 hours. The person that called me was the manager from the store. I told him that I don't want them to service the vehicle. I want to service it somewhere else and they can pay for it and I'm waiting for corporate to call me back. I called corporate again. They told me that they'll escalated to the regional manager and he'll call me back within 48 hours. I call back at the end of the second day since he hadn't called me back and they said oh it's not 48 hours yet so I waited till the following day that point it was 72 hours since I still hadn't gotten a call from the regional manager. They assured me that they were concerned about the matter and I would hear from somebody. We did another 48 hours still no one called me back called one more time. At this point, it was almost the end of the month and I needed to have my car fixed so I had no choice but went back to them to get it fixed. They fixed it and I have yet to have a call from the regional manager. The technician even apologized himself, but I'm not sure what he was apologizing for that he didn't do his job or that he purposely did all this or did didn't do what he was supposed to do. Assistant supervisor that day gave me excuses as to oh it could happen. We're human mistakes happen. One mistake, happens three do not just happen. I told her I would've let it go at this point however since I have not gotten a call from the regional manager, I will be writing reviews everywhere and also I will contact New York State inspection to let them know that they are purposely failing people so they can charge their money to fix things that don't need fixing. Disgusted and I should've read all these review reviews before I went to them. I can't believe they're still in business too.

Stopped in to get a quick oil change because I was being lazy and putting it off. I've never been…read moreto any oil place (always did it in the driveway or brought it into my boyfriend's shop) but they had a $5 coupon and it was right down the road. For convenience sake, I decided to give them a try. I called first to see what the pricing was and they answered right away and answered all my questions. I arrived around 10am on a Tuesday and pulled right into a bay. Tim and JC worked on my car and they were both super nice and did a great job. They filled my tires, changed my oil, topped off my fluids and did a light check. Was in and out of there in under 20 minutes. Would return again. Highly recommend JC and Tim (if you can request technicians). With the $5 coupon and tax my total came to $41. When changing it myself the oil and filter cost about $30/35 anyways, so for the extra 6 bucks it was worth it, in my opinion.

Waited 40 minutes in line Could not get my receipt…read more Rude entitled workers Sabotaging my jeep Would not recommend Telling me maybe they could switch a headlight then telling me they aren't a service shop ....do you not know what services you offer? Demanding i roll my window down lower to speak as if I could not already hear what they were saying ....who are you???? Is this a traffic stop? Do your job with out being a smart ass

Morons left my oil filter loose lucky for me I caught it otherwise new engine never going backread more

The service I requested was refused I asked to get my…read morefluids topped off but was prompted to pay for what is supposed to be courtesy service (you're supposed to get and oil change if you want your fluids topped) I've never heard of this ...:: Why are you hiring women in their late 50s who don't even want to work here The lady didn't even know how to pop the hood of my car ....what are we doing here? Would not recommend Slammed the hood of my car after finishing the job

The staff was extremely helpful and responsive from the start. I used them for a pre-purchase…read moreinspection on a vehicle and they had the car not only inspected on the same day, but were able to be straightforward with me on issues that they found. I felt extremely comfortable trusting their service and would definitely use them again!

They are a life saver!! My daughter returned to ROC after summer to a completely dead car and other…read moreissues. They got her car in same day, replaced the battery, oil and got it all running smoothly again in one afternoon. Incredibly friendly and helpful staff. Excellent pricing and highly recommend them to all!

great help taking care of my flat tire at the last minute on July 4th. really appreciate the helpread more

Do not go to this location 940 Elmridge Center Dr,…read moreRochester, NY 14626 Beyond upset. I have been taking my car here for years. John is always nice, and helpful and fixes my issues. This last visit the tech Andrew lied. I came in for my engine light, and he asked if my car was starting I advised it was but sometimes I had to try more than once. I bring it in he says it's a large emissions leak. I pay $560 to get that and an oil change. The next day the light is on. He says oh I can connect it to the smoker I have to get one from another shop and these issues are a "pain" to fix. I said okay no call or anything about him getting the machine. I called because the light came back on. I came back to him and Rob said the issue is resolved but they can't get it to clear. I asked several times did they fixed the issue they said yes. This is now the 3rd time I brought the car back. Rob says I know a guy at a Jeep dealership you need to get the car flashed I said okay. I called Jeep it cost $189 to have it done. I went to another shop they scanned it and code came up large and small emissions leak. I called Robert today and advised him the issue is still showing that it wasn't fixed. He gets extremely rude with me tries to over talk me and says well my tech said he told you this issue has several parts we told you the first party. I said no he did not. He said well uou have to take it ro Jeep not the small local shops. So what did I just pay for? I hung up. I will be calling corporate I want a refund becuse my issue is not fixed and these guys are trying to play games. I am a single mother also caregiving for my elderly mother. I do not need anymore issues and this is now a major issue. If Andrew didn't know how to fix the issue he shouldn't have touched it! The fact hat the manger said I shouldn't take my car to local shops is INSANE when the ONLY shop that has worked on my car is this one. I am pissed off and I will take this complaint as high as I can. This is very wrong, especially for someone who's been a repeat customer. I use my car for work and to take care of my family the complete disregard for my car is crazy. I will get my refund and never come to this "local shop" again. I will get the issue fixed but I will never recommend anyone get any work done at tjis location because they will lie about the work done on your car. They also gave me a work order that doesnt show what they did or the leak.