I had a flat tire caused by a nail while traveling from way up north and really didn't have many…read moreoptions. I was able to limp my car to Hazleton Toyota, and thankfully, I was met by Robbie in the service department. Robbie took great care of me and got my car repaired so I could safely get back on the road. I really appreciated how helpful and accommodating he was, especially since I was traveling and in a difficult situation. The service was excellent. I also really liked the video they provided showing what they found with my car, along with the detailed billing summary. Everything was clear and transparent, and I appreciated knowing exactly what was going on. A+ service all around! I'm very grateful to Robbie and the entire Hazleton Toyota service team for helping me when I really needed it. Great experience!

After parked I went inside 3-4 computer desk all employees no smile no greeting no friendly and…read morethey talk about something each other almost 7-8 minutes and I didn't refuse change filter later I refused that also service was terrible I never go back to this place also they take time so long with appointments

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

This has been one of the most frustrating and disappointing service experiences I have ever had…read morewith an auto repair shop. The primary issue was not simply the delay in repairs, but the consistent lack of communication and professionalism throughout the entire process. The repair itself was straightforward: replacement of the top piece of the GMC tailgate and the bed cover. I was initially told the work would take three to four days. Instead, the repair took two weeks and four days to complete. During that time, I received no proactive communication from your shop. The only updates I received were when I called after promised completion dates had already passed. I later learned that the same part had been delivered incorrectly twice. Even then, I was not informed directly. Communication only occurred after the regional All-State liaison intervened and threatened to escalate the matter. Until that point, no one from your shop contacted me, despite assurances that updates would be provided. I was also told that the shop had called me previously, which is simply untrue. I did not receive a single call. After a week and a half without updates, All-State contacted me because your shop had not entered any progress into their system. The only communication I received from your team came on the final day, when I was told the part had arrived and the truck would be ready that afternoon. This lack of communication had real consequences. Had I been informed earlier that the bed cover was the only remaining issue, I could have taken my truck back temporarily and avoided approximately $450 in rental car costs. There were additional missed opportunities to provide competent service. I requested that the vehicle be inspected and was later told it could not pass inspection due to an oxygen sensor error. While the truck was already sitting at your facility waiting for the bed cover, the inspection could have been performed and the issue identified earlier, allowing service to be scheduled efficiently. The final interaction when picking up the truck reinforced my concerns about professionalism. I was told wiring to the rear light had been disconnected due to corrosion, which I understood. However, when I went outside to the vehicle alone, I found three wires hanging approximately seven inches below the bumper. When I returned inside to ask about it, I was told they were left hanging so I could see the corrosion. No one offered to walk out with me, explain the issue, or secure the wiring afterward. Instead, I had to secure the wires myself in the middle of winter. A simple explanation, demonstration, or even a photograph would have been more appropriate. My wife and I have purchased two vehicles from Hoselton in the past, which makes this experience especially disappointing. Unfortunately, the lack of communication, accountability, and basic service professionalism means we will not be returning as customers. I hope this feedback is taken seriously and used to improve communication standards and customer service procedures moving forward.

Recently I bought a nice truck from Van Bortel. The insurance company I deal with wanted a current…read morepicture of it. So I had to research around the city. Due to the Pandemic, a few places had closed down. The car agency that was still active was Hoselton in Fairport. I called there and spoke to Therese. She explained that they were booked solid, and had absorbed other places business due to closing. I told her the Insurance company I deal with set a date (July 15th) to complete the inspection. She said she couldn't due it but told me to hang on. She shuffled some papers and appointments around and said the earliest she could do it was the 19th. I contacted my insurance company and applied for an extension, they granted it to me. I was pleased with Therese, she got me in and went through the procedure. Very polite and professional. She also works with a gentlemen by the name of Trevor who I spoke to also prior to my appointment. He was helpful also. The entire office was professional.

Nightmare! Stay away. They made a mistake processing my deposit payment and now owe me $5,000 to…read morecorrect their mistake. They said they issued a credit to my credit card, but the credit card bank says they have no record of the refund and won't see it for 7-10 business days...if they issued it.! I was also told by their salesman that they pay 8% in credit card fees. THAT WAS A LIE! The GM, Adam Well, had no interest in making things right or concern for the customer, his comment was I get 30 days of float from the credit card company so I shouldn't worry about it. The fact that they tied up my credit and didn't care appears to be how this dealership operates. They give the industry a bad name.

***ATTENTION BUYERS*** I'm extremely disappointed with my…read moreexperience at this dealership. I was verbally promised a 6.59% interest rate, only to later discover the paperwork had me locked in at 6.99%. When I returned to point out the issue, management refused to correct it or make it right. That small "oversight" didn't seem like much to him, but over the life of a loan it adds up to hundreds of dollars out of my pocket.This shows a serious lack of transparency and integrity. If a dealership can't honor the numbers they promise, how can you trust them with anything else? Be very cautious here--always triple-check the fine print, because a handshake and a salesmans word clearly don't mean much at this place.

This particular person deserves praise. Ronald Ward that works in the service department went out…read moreof his way to ensure that I was completely satisfied. He is a joy to talk with and he is honest. This is a great quality to have and should never be taken lightly. Warm regards, Julie

Do NOT buy a car from them. They will sell you a car KNOWING full well the transmissions are crap…read moreand the warranty will run out WAY before the transmission dies. The service manager was completely rude and basically said it was my fault. Most people don't have $6000 laying around to put a new transmission in a car but they couldn't care less as long as you bought it.

I know you're not supposed to have a fun time when shopping for a car but I really did!! Mike…read moreSmith and Tom Camp were so patient and kind. It had been 10 years since my last purchase, cars are so techno now. I fell in love with a Smokey amethyst Envision. The seat is like a hug, safety bars for a baby seat, it had it all. Jeff handled the financial end, explained everything in detail, made the process very quick and easy!! So glad I am now a member of the Vision family.

First, let me say, I had an excellent buying experience with Phil in sales. But, trying to make my…read morefirst appointment for an oil change and tire rotation has been ridiculous. Can't get past their AI service assistant!! It's the most frustrating experience I've ever had. Debating whether or not I want to use them for service or go to where I went prior to purchasing this car.

Service was good the car was done in 2 hrs But the only…read moredownfall is I asked them to fix the heat shield on the van but they didn't even touch it When I got home it was still rattling by the muffler The noise is really bothering me

They had my car for 4 days after previously telling me they couldn't recreate the problem. In the 4…read moredays they only replaced one wheel bearing. the problem came back a week later- took to a new service department where they found 2 more wheel bearings were bad, concern with tires and brakes. Do not take your vehicle here if you would actually like it to be serviced.

Easy peasy! Gentle picking up my car was very courteous. Easy way to unload my Subaru that had…read moremore issues than I do. Highly recommend them.

Sad to see my car go but great service! Got here within the quoting time and he was very helpful!read more

Selma and Giovanni help my fiancé and I out yesterday with purchasing a car and I can't recommend…read morethis dealership enough. They were so kind and helpful, not to mention the atmosphere of their business felt so professional yet like going to family for help. I didn't expect to get a car anytime soon with all the different dealerships and online sellers Thursday morning but by Friday afternoon, the car we were looking at was ours(and at a really great price ! Also thank you for the shirts, we will def represent your business proudly).Thank you guys so much again, I wish you guys the best!

Coming from owning and operating a family run small business, I would recommend Balkan Motors…read more Justin and his team were extremely friendly, courteous, and responsive. They made purchasing a vehicle out of state extremely easy and painless. They answered all my questions, provided prompt pictures and videos, even picked me up from the airport and were ready to complete the transaction upon my arrival. I drove the car approximately 900 miles back home with zero issues and I can attest they have quality cars in their inventory. They followed through to make sure I was happy with my purchase. The level of customer service is top notch.

universal Imports is the best organization I've ever dealt with for any of my automobiles. They…read morewere quick to take care of all of my needs. They're the best.

I was encouraged by my brother to buy a car from here! Very glad I listened! Family run with…read moreamazing customer care!