We had every bit of a poor experience with Justin Roop. We were set for an 11am appointment and…read moreafter contacting him twice after the appointment time, he finally showed up after 2pm. He came in for about an hour and assessed all of our repairs. I wrote him a check, because he said that would be the best method of payment, and he left saying that we should be getting an estimate delivered to my husband's email soon. "Soon" has long since passed. My husband contacted him on 2 occasions asking if he'd sent the estimate yet and Justin assured us that he had. But maybe he sent it to the wrong email so he'd try again. 3 weeks later, I decided to give him a call myself. Upon answering the phone I asked him how long it generally takes for him to give an estimate. He said it could be a few days or several more if he had to contact the manufacturer for pricing on parts and such. I asked if it was normal practice for him to come in and collect a service fee without actually offering any services. He, of course, said no. I expressed my frustration with this whole situation and asked why we hadn't gotten our estimate yet. He said that we must be one of those cases where he's waiting to hear back from the manufacturer. Yeah, okay. So I let him know that I was going to find every review site his business was listed on and leave a review of my experience with him. He PROMPTLY shifted and offered a refund to make it right. I asked how we were going to go about that and he asked how I made payment. I said, "a check, because that's what you said was best for YOU". So he offered to bring a check by our RV site the very next day. And he even asked me to text him our site number so he could deliver it to the correct place. Well, by golly .... the manufacturer must have gotten back to him quickly after our phone call because my husband had the estimate (dated for that very day) in his inbox about 4 hours later. With a lovely note. ((My comments are interjected throughout with parentheses)) From Justin: Attached to this email is a copy of your estimate in PDF format. We apologize for any inconveniences that have occurred. Our, now former, receptionist documented your email address incorrectly. ((My husband only had correspondence with Justin)) I thank you for bringing that to our attention, and your estimate has also been forwarded to your insurance adjuster with the claim number in the subject line. ((Our Ins adjuster even had difficulties contacting him))!This estimate will be valid for you to receive a disbursement check from your insurance provider. You may then, with your right as a consumer, use that disbursement check to have your RV repaired at any repair facility of your choice. I spoke on the phone with a Rebekah Merwin at phone number ******** today. She expressed concern when she called about the delinquency of the aforementioned estimate. I told her I was not at my desk and could not verify the status at that time. However, I did offer to send it over immediately when I got back to the office.((this is a LIE. He NEVER offered the estimate because, by his account, he was still waiting to hear from the manufacturer)) She demanded that she didn't want to do business with us, that we were thieves, she threatened to defame and slander us on Yelp, Yahoo, etc. ((I assured him I'd share my experience with his company)) I can assure you, with the sending of this email, your service was provided as promised(writing up and sending estimate), and the feeling that you were "stolen from," as put by your wife, hopefully has been rectified. I do offer our most sincere apology for our tardiness which was handled as soon as it was brought to our attention today. We have taken care of this matter with the upmost professionalism and believe that no negative reviews should be given on our behalf. If this occurs, we will take the appropriate action provided our by legal council. Thank you for choosing Delta Structural RV and good luck with your future endeavors.  Justin Roop Owner Delta Structural RV

Was supposed to do work to my home after Hurricane. Consistently failed to show up and do the work…read moreeven though we had the money from the insurance company to pay them. Got tired of my house leaking everytime it rains because they kept procrastinating and making up excuses for not doing the job. Had to fire them!

This husband and wife team are great! They understand service and I highly recommend their…read moreservices. When I need something on my RV I will be back!

Many mobile techs have given me the run around either with scheduling or milking the hours. Not…read moreMobile RV Tex. He was prompt, friendly, reasonably priced. After the repair was quicker than he expected, he even offered to fix other things on the RV. Very good experience!

I used them to repair a slide that had been damaged on an Alaska trip. there were a few other…read morethings i needed done as well but i instructed them to not proceed with the work if the slide couldn't be fixed. well they said the slide could be fixed and i ended up doing 6k of work. the slide was not fixed and upon taking it to another dealership i was told the structural damage prevented it from being fixed. i requested a refund and filed a BBB complaint which they have refused despite the clear negligence or malfeasance. DONT USE! BBB COMPLAINT id 21208164

RV Masters is great because they have John Barrios. RV Masters is very busy and it may be hard to…read moreget an appointment for a repair, but this is the best RV repair shop I have seen so far - and I have been to RV repair shops all over California and a couple in Houston. This RV repair shop was created because the original owners were aware of how awful so many RV repair shops are - they told me this. I recommend RV Masters because I believe they are trustworthy and competent. Avoid PPL; go to RV Masters in Houston.

Simon does good work HOWEVER!!! Scheduling with Kristen is horrible as she is the most non…read morecommittal business person i have ever dealt with. They took 3 weeks to schedule unschedule and reschedule the first appointment. They day before they showed up they said they couldnt make it and then the Next morning she called and said she could. Simon could not finish up main awning amd told me I needed to replace the springs. I ordered and picked up the new springs. I contacted Kristen and she will not call me back to actually finish the work I paid them for....

Simon/Vertex was awesome. They came out on a Sunday to diagnose and repair an issue with the brake…read morelines on a new travel trailer. They drove from quite a ways a way to help us out late in the day on a Sunday! Simon fixed it up and got us back on the road no problem. For a very reasonable price! Throughout he was super responsive with his communication, and very friendly and informative once he arrived in person. Unfortunately I moved with the trailer out of state, and couldnt use his services for the other issues that have come up since. But! I was able to contact him remotely and he took the time to answer my questions even though he didn't owe me anything and ended up greatly aiding me/saving me money with those other repairs. Would recommend Vertex Services without reservation!