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    Russell & Smith Mazda

    3.9 (122 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

    Services - Russell & Smith Mazda

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Recommended Reviews - Russell & Smith Mazda

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    Reviews With Photos

    Waiting room/service reception
    Adam H.

    With covid they are employing some cool service technology: 1)They text you a video showing all the components on your car that has issues. 2) This is followed by a text with a link to their quote. Came in for an oil change and they found a lot of other issues with my car. Oil change was fairly reasonable 60 for full synthetic for a Mazda 3. Wait room was clean with coffee tea and water if you need it!

    We love Gilton!
    Ariel S.

    Had a great experience with Gilton Huggett at this dealership, along with the finance guy. Mr. Gilton has been with Mazda and this dealership for 14 years which is rare in the car biz. He's very knowledgeable and I didn't feel like I was being sold in any way A++ sales person.

    Service desk
    Debbie O.

    I took my car in for tire repair without an appointment after an emergency and was assisted by Alfredo. After being informed the tire could not be repaired but had to be replaced, Alfredo worked with me to order the new tire and ensure it would be covered under warranty. Unfortunately the tire needed for my replacement was not in stock and had to be ordered. Since it was so close to shop closing and I took the car in on a Friday, I had to leave my car at the service shop. Alfredo provided me with a loaner car while my car was in the shop and kept me up to date with the progress of the service. The car was ready as I was told it would be by 4pm the following Monday and was able to pick it up and head back on the road! I'm very pleased with the experience. Thanks Alfredo!

    Misleading Prices

    Went to check out their vehicles the sales rep got the key and we took out the car for a test drive all was going well gave a price a little below the sticker. Then he said let me get your car key to check out your vehicle. Then he allegedly took the information to his manager along with the key. He came back with INFLATED numbers, well above what he had quoted like 6k over then the trade in he says we will give you an awesome deal! Yeah right! Do they think women are stupid? He offered $4k. Said this is what Carmax will give you. He didn't take my car to Carmax so how would he know this? He even went to the extent of printing a statement with the heading Carmax seriously what does he think because I'm a women I would fall for that? Well today is Sunday almost 2 weeks later and let me tell you the Mazda vehicle I was looking at was at the another dealer greater discount and twice as much for the trade in. Ladies and gents don't fall for the insulting disrespectful tactics their outages inflated bs from this dealership when there are others willing to meet you half after all it is a business and they do have to make some profit but it should never be all from one customer. Buyers beware of this dealer! They don't deserve any stars!

    Service drive
    Xavier S.

    Great service department. Alfredo , Stephen , Nathan, Joel, and Bryan always provide great service. I have been bringing my vehicle here for serviré since 2016 and will not go anywhere else. Also great service from the parts department Rudy is always helpful. I bought my vehicle here as well so I'd recommend the sales team as well in particular Gilton who has been one of the sales consultants there for a long time.

    2023 Mazda cx30

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    2 years ago

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    4 years ago

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    2 years ago

    Lorenzo is super helpful. He helped me with my first Mazda in 2021 and helped me again last month. Couldn't recommend more!

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    2 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    4 years ago

    In the market for a new car and they worked with me patiently to get one that I wanted.

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    8 years ago

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    Page 1 of 4

    Ask the Community - Russell & Smith Mazda

    Review Highlights - Russell & Smith Mazda

    Otto fully explained every part of the Certified Pre-Owned package and made sure he answered all of my questions.

    Mentioned in 9 reviews

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    Noah Auto Care - Check in counter

    Noah Auto Care

    (93 reviews)

    Medical Center

    Seriously Superior although slightly hidden on Almeda Road…read more Trust your navigator and turn into the non-descript business park for the best automotive service and excellent people running the show. Took my 2010 Sienna in for oil change after getting bad feels about the national chain JL and looking through the reviews here. Check in was quick and efficient with simple one page to set things happening. Owner(?) knew the recommended oil (Toyotas are weird like that) and shared dirt on filters; they're basically all the same. Waiting area is basic but comfortable though service was so quick it hardly mattered tbh. Service tech let me know everything looked good as he returned with keys and such. Final check out lady was strong with customer service and even guided me to the restroom. When asked about a transmission fluid change the tech said everything looked good and didn't attempt upsell or anything!!! - Brilliant though I'll certainly be back to Noah when / if / as the Great Green Beast needs anything. RECOMMENDED

    My coolant has been leaking, and the engine has been overheating. This place had good reviews, so…read moremy friend called and asked them if they were able to do diagnostics and they said yes, knowing the year/model of my car. When I had the car towed there, they then said that it was too old to be worked on, despite already knowing the year/model of the car earlier on the phone. Luckily there was another repair shop nearby that was willing to work on it, but I had to drive it the short distance which I was unsure I'd make.

    Eric's Car Care - Exterior

    Eric's Car Care

    (106 reviews)

    West University, Braeswood Place

    Sebastian is amazing! He addressed all of my concerns and communicated updates to me regularly. A…read morerepair that would have taken weeks at the dealership only took them 2 days to complete! I will definitely be back!

    I rarely leave reviews, so this should say a lot…read more I brought my 2018 Volvo S90 to Eric's Car Care for an A/C diagnostic because the air was blowing hot. I had a scheduled appointment and dropped my car off around 7:00-7:30 a.m. on Friday, yet I didn't get my vehicle back until Monday. I also never received an update call--I had to call them myself. While delays can happen, my real concern is the accuracy and honesty of the information I was given. After their inspection, I was told my vehicle needed a new A/C compressor, condenser, and expansion valve, bringing the total repair cost to $6,411.07, including labor. That is a major expense, so I declined the service and sought a second opinion. I then took my car to Alpine Motor Works, where they identified the actual issue: a leaking Freon valve. They replaced the valve and recharged the A/C system, fully resolving the problem for $205.65 total. There is no reasonable explanation for being told I needed over $6,000 in repairs when the real issue was a minor leak. This feels extremely misleading and unprofessional. I was even encouraged to finance the repair and pay off the balance within 90 days, which now feels even more concerning given how unnecessary those repairs turned out to be. Being given such drastically incorrect information after a diagnostic is unacceptable. Customers rely on shops to provide honest assessments, not inflated repair recommendations. I will not be returning, and I strongly encourage others to seek a second opinion before committing to major repairs here.

    Russell & Smith Mazda - car_dealers - Updated June 2026

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