Reviewing the service department, it has been a decent experience. I have been getting my oil changes here for years because they also do a full inspection and report of the car. For someone who doesn't have too much knowledge on cars, their recommendations are useful. I have noticed the price creeping up - now $86 per oil change which is pretty steep. I have also had some repairs done here. My car was flooded once after a nasty storm and they replaced some electronics on the inside. Had to bring it back once after that repair because my dash was showing airbag disabled warning randomly and they took a second look. They didn't find anything wrong (they quoted maybe loose connection) and still charged me ~$80 to fix nothing even though it was something that was overlooked by their repair. Service reps are nice and will explain any details you don't understand. Overall, comprehensive but emphasis on costly - you pay for that extra service, I guess. read more

Not interested in helping or putting the customer first, will put no decent foot forward to help unless you're generating them money. Not thorough or helpful, I will only be going elsewhere read more

Russell and Smith have a massive sign 30 feet in the air announcing MAZDA! right before the entrance drive. As you round the corner you see the building directly in front announcing SERVICE with illuminated letters three feet high. Except, that's not it. It's the Ford Service area. You drive around no-mans-land, exit to the feeder and try again only to finish up in exactly the same Ford lane. So repeat the exercise but this time drive past Ford to find a small dingy area named Tire Service which is where an employee with tell you there's a small ground level sign pointing the way to Mazda, so it's all your fault. read more

Dealership is not customer friendly, the dealership doesn't do a thorough inspection of vehicles before selling them, especially when they are near a major service mileage point. The general manager never canceled my warranty and refuses to put me in touch with the owners. It's been a month and my warranty was never canceled nor have I heard from the owners. Oh and yes my vehicle is paid off and I've only had it for 20 months and have only put 5,217 miles on it since I bought it in 2024 read more

I dropped in here for an oil change. Stephen and the crew were extremely professional and the communication about the work, initial inspection, and a recall that they found and addressed during the oil change was excellent. The video sent from the technician explaining in detail all the parts that they inspected, the status of each tire, each brake pad, etc was a really nice touch. The waiting area was also nice and well maintained - and kept stocked with fresh coffee. I'll be back. read more

BAIT & SWITCH!!! We went in this place to buy a car at the advertised price but was told by the used car manager Collin that the only way he'd sell it would be if we would agree to $4000 of extra upgrades for things they hadn't done to the car (think: paint protection, wheel locks, lo jack, etc...). If you won't sell the car for the price advertised THAT's FALSE ADVERTISING!!! This place is unscrupulous! Avoid at all costs! read more

I can't speak for the sales department, but I've been coming here for service for years and have never been dissatisfied. I particularly appreciate the full inspections they perform (easy to opt into or ignore any possible fixes they identify) and their video highlights of informed points of concern are always empowering. The crew overall is solid but Stephen especially goes above and beyond with his service to ensure you're informed, kept in the loop, and satisfied. Make sure you tell him your concerns and he'll do his best to ensure you're taken care of (from timing to drop offs to even available loaner cars). I can't say I'm ever happy to have service done, but I'm glad to have him to assist me with it! read more

With covid they are employing some cool service technology: 1)They text you a video showing all the components on your car that has issues. 2) This is followed by a text with a link to their quote. Came in for an oil change and they found a lot of other issues with my car. Oil change was fairly reasonable 60 for full synthetic for a Mazda 3. Wait room was clean with coffee tea and water if you need it! read more

Russell & Smith Mazda - Waiting room/service reception - Car Dealers Near Me - Houston, Texas

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Had a great experience with Gilton Huggett at this dealership, along with the finance guy. Mr. Gilton has been with Mazda and this dealership for 14 years which is rare in the car biz. He's very knowledgeable and I didn't feel like I was being sold in any way A++ sales person. read more

Russell & Smith Mazda - We love Gilton! - Car Dealers Near Me - Houston, Texas

I took my car in for tire repair without an appointment after an emergency and was assisted by Alfredo. After being informed the tire could not be repaired but had to be replaced, Alfredo worked with me to order the new tire and ensure it would be covered under warranty. Unfortunately the tire needed for my replacement was not in stock and had to be ordered. Since it was so close to shop closing and I took the car in on a Friday, I had to leave my car at the service shop. Alfredo provided me with a loaner car while my car was in the shop and kept me up to date with the progress of the service. The car was ready as I was told it would be by 4pm the following Monday and was able to pick it up and head back on the road! I'm very pleased with the experience. Thanks Alfredo! read more

Russell & Smith Mazda - Service desk - Car Dealers Near Me - Houston, Texas

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Went to check out their vehicles the sales rep got the key and we took out the car for a test drive all was going well gave a price a little below the sticker. Then he said let me get your car key to check out your vehicle. Then he allegedly took the information to his manager along with the key. He came back with INFLATED numbers, well above what he had quoted like 6k over then the trade in he says we will give you an awesome deal! Yeah right! Do they think women are stupid? He offered $4k. Said this is what Carmax will give you. He didn't take my car to Carmax so how would he know this? He even went to the extent of printing a statement with the heading Carmax seriously what does he think because I'm a women I would fall for that? Well today is Sunday almost 2 weeks later and let me tell you the Mazda vehicle I was looking at was at the another dealer greater discount and twice as much for the trade in. Ladies and gents don't fall for the insulting disrespectful tactics their outages inflated bs from this dealership when there are others willing to meet you half after all it is a business and they do have to make some profit but it should never be all from one customer. Buyers beware of this dealer! They don't deserve any stars! read more

Russell & Smith Mazda - Misleading Prices - Car Dealers Near Me - Houston, Texas

Great service department. Alfredo , Stephen , Nathan, Joel, and Bryan always provide great service. I have been bringing my vehicle here for serviré since 2016 and will not go anywhere else. Also great service from the parts department Rudy is always helpful. I bought my vehicle here as well so I'd recommend the sales team as well in particular Gilton who has been one of the sales consultants there for a long time. read more

Russell & Smith Mazda - Service drive - Car Dealers Near Me - Houston, Texas

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Lorenzo is super helpful. He helped me with my first Mazda in 2021 and helped me again last month. Couldn't recommend more!

ATTENTION - Stay AWAY from this dealership immediately. It doesn't matter what you find online. Car salesman at this dealership are still scum bags. I am completely disgusted by the by the dishonesty of the Liars, and Schemes that are played at Russell & Smith Mazda. In particular, Gilton and his boss. My wife drove an hour and a half to their dealership for a specific car where every detail was given to us with a price, and in 5 short minutes they said they could not honor the price and that there was a "miscommunication" in the text messages sent and received by "Patrick" a so called sales person, who is really just some idiot doing the dirty work for their sales minions. I was out of town, so my wife attempted to handle this and they took complete advantage of her and her time. I called the pre-owned car manager on the phone and very quickly realized how dishonest he was with absolutely no integrity whatsoever. I will continue to go out of my way to keep others from wasting their time dealing with these people. This place is a complete joke. read more

Shout out to Alfredo for getting me a last minute service appointment for my Mazda while driving across the country. While waiting I also wanted to take a look at a bigger model and Lorenzo was helpful in showing me the vehicle and completing the test drive ultimately I decided to keep my car but all in all one of the best dealership experiences I've ever had. To top it all off my very dirty black Mazda was returned sparkly and fresh. Thanks team Mazda! read more

Russell & Smith Mazda - 2023 Mazda cx30 - Car Dealers Near Me - Houston, Texas

Disappointing car part pick up experience. I ordered a small replacement car part online through their website and unfortunately did not have a good experience. First of all, I never received an order confirmation email or notification that the order was ready (even checked my junk mail box). About a week later, once I arrived to the dealership address listed on their ordering website, one of the sales associates told me that I needed to go about 3-4 miles down the road to their collision and part center to retrieve my order. He provided me with a printed map and address and sent me on my way. Upon arriving to this location, which is located in the middle of a 610 construction zone, the gentleman at the desk tells me that that location is for Ford parts only and Mazda part pick up is located at the dealership that I just came from. Wonderful. Back at the dealership once again, the same sales associate, now assisted with another more senior staff member, pointed me to the front of the building. At this time, still within the first few hours of them opening on a Saturday, the place was nearly empty of customers. The sales associate in this area got up, greeted me, told me to proceed forward through the main lobby and turn right for part pick up, and sat back down at his desk. Unfortunately the part pick up desk is not clearly marked and I ended up at the service desk. Overall, they need to work on their customer service. Staff need to know where service areas are located and it would be nice if they could take an extra minute of their time, such as providing an escort, to ensure that customers end up in the right place. read more

Ok definitely satisfied with this dealership. I came in and asked for them to give me pricing for a new CX 5. They provided 100% transparency and gave me their best price. I took it to two other dealerships and they couldn't beat their price. I had Nate for my sales rep and it was super fun and extremely nice. I also worked with Steve the sales manager and he was so very polite and didn't give me the condescending talk others had given me. I really appreciated that as I was a single female coming in. I highly suggest using truecar for pricing and also make sure to shop around. Each place will give you the run around but this one isn't like that! read more

This review is for the Service advisor Alfredo Vega and the service team. Alfredo has provided outstanding service any time I have come to this dealership. From the time you enter to the time you leave, contact and service is impeccable. He goes above and beyond to keep you updated and makes sure you understand what services are available to your vehicle and exactly what they are for; Never pushy. I just wanted to take a small moment to remind Alfredo, that what he does, doesn't go unnoticed. Good customer service is very hard to come by these days, but Alfredo delivers every time. Keep up the good work! As long as I'm driving a Mazda, I'll be a returning customer! read more

Went in looking for a specific trim level of the Cx5. Our initial sales man was amazing! I believe his name is Mr. Gilton. He let us know what's available and didn't try to push us into something just because it cost more. We expressed that we didn't want to purchase the first time we came in and he didn't get pushy. (He did say these cars go fast) We came back the following weekend to put a deposit down. He was busy assisting other guests and directed us to his fellow colleague. Mr. Johnson I believe. He saw the car we wanted was not available until July. Found a similar car with better trim level and offered us a deal that we couldn't pass up! The process did take a long time but he sat with us chatting about things, making the time go faster!! Overall the experience was the amazing. Love my new Mazda Cx 5. Thanks y'all for everything. read more

AVOID THIS DEALERSHIP!! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. He just did not care. Absolutely no manners I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience. read more

shitty job ONLY BECAUSE OF JULIAN THE USED CARS MANAGER who will tells the salesmen to be rude to you if you don't want his cars or wants repairs on the used cars which are damaged. He tried snitching me out to The GM Stephen Rodriguez who actually backed him up for no reason, because I didn't text Julian back he cried. but when I need a used vehicle to go out, he doesnt help. then gets mad at me to feel superior. Stephen was disrespectful and told me to basically shut up and I was not to talk or defend myself, I only listen and obey. like a slave. I recorded the whole thing audio. i will expose them. everyone else was great at their jobs as managers read more

Absolute joke of a dealership, they claim to have i-car gold class status, yet their service department and body/collision department likes to half ass their job. They kept my car for 3 months, once I got it back there were still several things missing that weren't fixed. And my check engine light came on because they didn't replace the coolant. There are parts popping off they didn't properly secure, and old tires they slapped on only for me to have to replace them a few days later out of my pocket. I had to get the GM involved who was very helpful, however, it looks like he clearly manages incompetent people who don't thoroughly do the work. I will never come back to this establishment for purchasing or getting work done and I am appalled at this unacceptable experience. read more

Today I took my CX-5 for oil change, tire rotation and some other stuff. As usual Stephen Rodriguez was welcoming and courteous but today his service to customer was OUTSTANDING!! He told me that my car was also washed and shining! I then asked if they also vacuum. He said not but also added that he was going to check to see what he could do. I looked out the window and to my surprise HE was actually vacuuming my car!!! What a GREAT guy!! Thank you STEPHEN RODRIGUEZ!! Sandra Matteson read more

Ok I'm going to start with the selling environment there- Yesterday I went almost certain of the car I was going to leave with. I met with the sales person Gilton who was very knowledgeable at first. Once it was time to talk the financial side of things is where they really lost me. I knew exactly what my loan structure needed to be and what my preapproved rate was. Gilton first lied to me about how he had to have what my preapproved rate was and when I pushed back on that he started getting a little short tempered. I would be in the middle of a sentence and he would cut me off but I was saying things that he needed to know so I literally thought he was hard of hearing (he's not). He also kept pushing the 72 month loan. I don't even know why he pulled it when I told him specifically that I wanted the 60 but that's all he got from finance. Didn't even ask about my 60 as requested. After I told him no he came back with the same information a second time, even though I asked him for other models that were maybe more affordable. When he came back a 3rd time with the 72 month loan I told him I would absolutely not get that loan and he went to pull a different car for me. He was just in general pushy and didn't even bother to hide that he was annoyed that he couldn't bully me into agreeing to his terms. Now for the social and ultimately the final straw. When we were out for a test drive he saw a homeless man get someone's change and commented that they were just lazy and would never work if people gave them handouts. Maybe true but it was weird that he gave that opinion in the middle of a sale. When he left to pull the final car I already had weird vibes about him so I googled him and found his twitter where he had retweeted tweets supporting the storming of the capital in Jan. If you support that behavior then Gilton is the sales guy for you but I don't and didn't want to work with someone who did so I left. I know we are in a car shortage and I'm sure they will still do great but I wish I would have known who I was working with from the start so I hope this helps. read more

I was a loyal Mazda driver until yesterday. I went to this dealership prepared to buy a car, and walked out feeling like the salesperson did not value me as a customer nor was he interested in my money. I repeatedly heard how inventory is low and how it's a sellers' market, so take what is available or too bad. I emailed the GM this morning and he never responded. I am now at the Toyota dealership and they are giving me the option of pre-ordering what I want because yes, inventory is low but they want me to buy a car from them, discounts and all! read more

I always have good experience with Russell & Smith Mazda since I bought my Mazda 6 here in 2014 and Mazda CX-9 in 2017. This time I especially want to thank the service director Brian Trevino and my advisor Alfredo Vega who really care about my concerns and made the effort to solve the issues. I had my regular maintenance last Monday and after the service I heard a noise coming from the front when the car reaches about 60 miles per hour. So I called Alfredo and he offered a free check-up right away. I brought in my car the day after and discussed the noise I heard with Brian (Alfredo was out). Brian got the technician and listened to the tape (I recorded the noise) carefully. An hour later Brian told me that my car was fine. He thoroughly explained to me that the noise I heard was due to the tire rotation in which rear tires were moved to the front to ensure that the tires wear evenly. The technician switched back the tires and tested on the road to make sure the noise is gone. Brian was extremely polite and professional. I am thankful to have such a great team provided outstanding service to my car! read more

All set to walk out with the exact car I wanted, deal agreed to, ready to sign. Car comes back from make-ready looking like they washed it with sandpaper and rocks. It was dusk, so at first it looked ok, but then the lights came on and it was a swirl horror show. Salesman shrugged and said, we cant do any better without painting it, take it or leave it. Strange experience. read more

Prices are a little steep (although probably the case for any car dealership rather than random repair place). Staff is friendly, professional, and efficient however. The video they provide showing you an overview of their work is great--and not always common for repair places. Been here about 4x now. Leaving town but would continue to come here otherwise. Highly recommended. read more

I typically HATE having to go to a dealership but then I discovered Gilton Huggett at Russell & Smith Mazda. He's by far the best salesman I've ever dealt with. I've bought two Mazda's from him so far and have been impressed both times with his knowledge of the vehicles and attention to detail. He doesn't try to keep you in the dealership all day haggling until you're worn out and surrender. He does his best to get you a great vehicle at a great cost. read more

This is my 2nd auto from Russell Smith Mazda. I came back because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer was super efficient. I highly recommend this business to anyone looking for a quality auto and a very qualified and diligent staff! read more

I recently purchased a car from this dealership for my daughter, who is a university student. I found the car online and met with one of the sales associates, Gilton Huggett. He is knowledgeable and very low key. Not a moment did I feel pressured during the process. He made my daughter (a new driver) feel very comfortable during the test drive in the middle of a massive rain storm. I returned the next day to negotiate the sale and we were done in less than 30 minutes. We came back the next day to surprise my daughter with her Christmas present. As promised the car was clean, detailed and had a red bow on it (We provided the bow!). His associate, Carlos was also very helpful when he was called away. All in all a painless car shopping experience. read more

I want to provide a shout out to Stephen Rodriquez, one of the service advisors at the dealership. We have purchased our last two cars from them in large part to the service he provides us. He is very professional and transparent with us. My wife is the one who usually take the vehicle in and he is always there with a smile and ready to help us. its the little things he does for us that makes all the difference. He is always willing to help and walks us through everything from the visit. Even if you did not buy your Mazda from Russell & Smith I would highly recommend taking your car there for service and ask for Stephen you will thank us. :-). read more

Hello. I have since leased a second car from Gilton and I got the same amazing service as before. Except I didn't need a ride to the airport because I had my car. My lease will be up in October and I will certainly lease my third car from Gilton as well. read more

Today, we bought a Mazda CX-30. We had a great experience and this was the quickest car buying day I've ever had! Cyrus was amazing, very helpful, and not pushy at all! Overall, love this place! read more

Didn't fell at all like I was a priority. The car dealer just showed me the car. Acted like he didn't care to much about anything. Barley showed me anything the car did. I didn't feel at all like I was given a great experience there. I will not be back read more

I bought my CX-5 from this dealership. The sales rep was very nice, courteous and knowledgeable. They made the financing process very easy. I felt welcomed and they never tried to bamboozle me into anything I didn't want or expect from owning a new vehicle. They worked very hard to get me the best deal with my poor credit score. They offer great maintenance service for the next year. I am so pleased with my new Mazda. Ask for Gilton Hugget! He is an awesome salesman!!! read more

Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel welcomed. I leased my car from Gilton Huggett in 2015 and now I am purchasing another car from him because he made my process very easy. He is helpful, knowledgeable, and patient. He will answer any questions you have and never rushes through the process. Russell & Smith takes good care of their customers and appreciate their business. The finance director, Jad, was also very helpful and went over everything thoroughly. I highly Recommend Gilton and will always give him and Russel & Smith Mazda my business without any hesitation. read more

In the market for a new car and they worked with me patiently to get one that I wanted.

This is an overdue review. I purchased the car in September but just now have time to write it. This review is mainly for my salesperson as she's the person that I interacted with the most. My sweet 2000 Honda Accord that I planned to drive until it died was flooded by Harvey. As such, I was in the market for a new car. Truthfully, I would have bought a used car as it makes more sense for me, but didn't really trust the cars around here since the flood. Therefore I decided to go through the excruciating process of buying a new car from the dealership. This was my first time buying a car so I did all the research I could from Edmunds.com and multiple other sources and was ready for the attack. I'll keep this review short, the salesperson that helped me, Salina N., made the transaction easy and as pain free as she could. I would recommend not going late in the evening like I did since there was only one finance manager working so it took awhile to actually leave with the car. Start-to-finish, it took about 4 hours but I love my new car. The price I paid was comparable to what others in the area had reported. They offer 2 free oil changes a year for the first 3 or 5 years. I'll have to look at my paperwork. The lobby is ok and is only stocked with water, not as nice as a luxury car dealership, but that's not the crowd they're catering to. read more

This is a quick review on my experience of a recent CX-5 purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was very pleasant, knowledgeable and patient. With the COVID pandemic, he was able to give me an excellent price for a new 2020 model and all negotiation was done before my arrival. The check out process was quick and the dealership is clean and relaxing. Only limitation was there were a lot of forms to sign as required by the dealership (not Gilton's fault) and some were unnecessary. Overall, highly recommended and research up front and purchase is the way to good. Gilton also gave me new floor mats [maybe I should not mention this :) ] Very happy customer. read more