The complaint is that he worked on our motorhome and said it was fixed. We went to pick it up and…read moreeverything he worked on did not work. We made the mistake of paying him before we even saw the vehicle. It appeared that he was very anxious to take our money before we even knew where the vehicle was. He would not refund our money and promised that he would fix everything. Several weeks passed, they called and said everything was ready to go and that everything on the list worked. We found when we got there that he had added more to the price and things still did not work. We left it for another month. They finally called and said it was ready and that everything was fixed. We got there and the price had changed again and it still did not work. So we left again and waited several more weeks. They called again and said it was ready. When we got there he wasn't there and the price had changed once more. Half of the things still did not work. We could not get a refund for the items not fixed. He would not give us the keys until we paid more money. He told us then that we didn't know what we were talking about and that in Texas the auto mechanic can do anything they want and you have no recourse. We were forced to leave and leave our motorhome there. He said he had a lawyer on standby at all times. We were told to take the mo9torhome and not bother him anymore and pay him more money. At this time he has the motorhome and will not give us any of our money back unless we give him more money. We started all of this so it would be fixed and we could sell it because we are elderly, living on social security only and we needed the money. He is the owner and his name is Corey Ebert.

These guys take the stress out of owning an RV. No more frustration dealing with dealerships…read more Warranty and extended warranty work done here. The owner is retired military and a straight up nice guy. He and his crew got our travel trailer in to add an air conditioner in one week in July. It took them one week to complete the job. Fair price and great job.

It is with a deep sense of gratitude that I write this recommendation for Quality RV Solutions; but…read moreit starts with a sad story. Motor Home Specialist (MHSRV), also of Alvarado, put a whole new roof on this 2003 Winnebago Journey 34H for $19,100. Fast forward 10 months and about 200 miles later, my RV was parked at a gliderport in Midlothian, when a thunderstorm with 25 knot wind gusts blew 2/3rd of the roof completely off. On contacting MHSRV, their Service Manager told me that they only warranty their work for 90 days! I contacted several other shops, including the Winnebago dealer, all of whom wanted the motorhome at their shop to inspect the damage, but unfortunately I was parked in the dirt which was now too soggy to drive upon. Lazlo Sears, Owner of Quality RV Solutions, took the time to drive 13 miles over to the airport and survey the damage and gave me an estimate to fix it. I was uncomfortable with the thought of driving the motorhome with the remainder of the roof peeling off, so 'Laz' and a coworker came out about a week later, after the ground had dried sufficiently to drive this 16,000 lb motorhome over it, taped and screwed the remnants of the roof down and took it to their shop for repair. Upon disassembly of the damaged roof, it was discovered that MHSRV had simply put the roof they installed over the top of the old roof, without any bonding between the two roofs, nor between the 'Luan' (thin plywood sublayer) and the fiberglass cap. Winnebago specifies the use of 'Red Glue' (Dorus S 563 Adhesive) to bond the fiberglass to the Luan. What MHSRV apparently did instead was pour ordinary Contact Cement on top the Luan and put the fiberglass down on top of it; instead of applying it onto both sides, allowing it to dry, then pressing them together - as contact cement directions call for. All that was holding the 'new' roof on was screws and a bead of RTV around the periphery; this is why it blew off in a mere 25 knot breeze. I'm glad this didn't happen out on the highway at 75 mph with cars following me. Laz and Preston took pictures and a video as they took the old, incompetently-installed roof off and took it all the way down to the original Luan, to which they glued new luan over it and once that bond was cured, sprayed on a new, lifetime-guaranteed polyurethane roof. They also replaced the TV antenna a few vents damaged when the old roof blew off, replaced an electric vent which failed due to water intrusion and extraction-cleaned the interior headliner stained by water intrusion from the thunderstorm. Since I live alone in North Richland Hills, they delivered it to me when it was done for a nominal fee, as with the pick up in Midlothian. So, a shout out to Laz, Preston who did most of the repair work and Haley who coordinated the work and kept me abreast of the progress and billing. Quality RV Solutions did what they said they were going to do, when they said they were going to do it, and when they found additional damage due to the shoddy workmanship done 10months earlier by Motor Home Specialist, amended their estimate - fairly I think - and completed the job in both a workmanlike fashion and for the agreed-upon price. Laz even gave me a written synopsis when they were done of what they found, why it was wrong and how they corrected it The staff at Quality RV Solutions is friendly, helpful and seems genuinely happy at what they do. I recommend Quality RV solutions highly and without reservation. James L

My RV's check engine light started blinking near Dallas as I was trying to get to Northern…read moreCalifornia from South Carolina. I got it scanned somewhere close by and the scan said ignition coil and misfire in cylinder 8. I parked the RV at an RV park for the night and called every "mobile repair" company in the brochure. Nobody even answered, let alone came. Next morning I called Quality RV Solutions who assured me they could turn this around same day. A few hours after getting there, they were able to fix what was wrong and even took the time to stress test the vehicle to ensure everything was OK. The final price was more than reasonable considering what they needed to do. I was really impressed by their outstanding customer service and by the quality of the work done. Extremely satisfied!

I am happy with how everything went Mark Ericson (& Nathan, Joey and the manager [very…read morerespectable]) were very helpful through The whole thing. Mark called every few days to check in on us and kept us updated on things. Mark went out of his way to be positive even when things didn't work out as hoped. I am very impressed with the way mark handles his job! And when we forgot some keys and a gift card they responded back and we were able to pick them up the next morning. The way they handled themselves makes me want to buy everything I need for my camper through them. You made a raving fan! Thank you and good night!

Total scam. Wish we had not bought from here. We spent more to buy from a dealer because they said…read morethey would check everything was working (and made us wait several days to take it home so they had time to do these checks). Our black tank doesn't drain, the sensors in black and fresh tank don't work, the lock was broken... and I'm sure we'll find more. We tried contacting the sales person and their email suddenly no longer works. We missed our 30 day return window waiting to hear back and now they're charging us $500 just to pour chemicals in the black tank - which didn't actually fix anything. Horrible, awful company. Stay far away.

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

Communication was not good at all. Promises not kept and I seriously need a repair on our RV and…read moreboat trailer. I ended up chancing it to take it to Lewisville Tx to a known company that I trust. Mcgills prop shop. They do all kinds of repairs on boat trailers and RVs.

From the owner: We are here to bring the best service possible to the Dfw. We are a mobile company that only employ…read morecertified, and mastered certified technicians. Our family owned business has been in the rv industry since 1963.You will always be our top priority. for a legacy we will always strive to be the best. We specialize in high line units. We have factory trained technicians by Newell, Newmar, Prevost, Entegra coach, American coach, and Renegade. We also work on travel trailers, 5th wheels, and horse trailers. We offer off the grid solar packages, polar packages, wifi rangers, satellites, tow vehicles packages, 4 and 6 point leveling systems, add second ac, generator installs, and 30 to 50 amp upgrades, and roof replacement with upgraded martial. We also specialize in all conversions and remodels to make your rv stand out. We stand on our work, and we are proud of the craftmanship put into it. We have warranty on all parts and labor. We do warranty, extended warranty, insurance and customer pay jobs. We do it all, get it done right.