Good service, straight shooters, have taken multiple cars here and will continue to do so. They're…read moretransparent with pricing, too.

My boyfriend was here from out of town when his car broke down. He brought it here and not only did…read morethey grossly overcharge him, but didn't fix the problem correctly. Fast forward a month later and he took his car to his mechanic who told him that Trinity Haus did a horrible job and now his car is back in the shop due to the incompetence of Trinity's mechanic. Would never recommend them to anyone.

Great service and friendly people. The service was up to standard with excellent communication. I…read morewas greeted when I arrived.

Great service, knowledgeable and helpful! Joys of tires and nails ~ Thanks for the help Alanread more

I'll keep this short and sweet but can't say enough about the out standing service from their…read moreservice department. Specifically with Austin Cuevas. I have been having and ongoing issue with my Ram 1500 and he has been the most patient and helpful service advisor that I have worked with. He has been assisting me for close to a year of this ongoing issue without fail. I'd like to thank him and shine light on him with his supervisors. Y'all have a hard working, understanding, and patient advisor. The man's a gem and should be treated as such. Their service and loaner departments have been great too!

I was told that they don't do test drives after 7 great job lost a sale just now do better please I…read morewill no longer be shopping here

Tyge Anderson assisted us by our servicing…read more He was very professional and was able to explain me the process since this was our first time servicing our car, here in Texas. He was also very personable and polite. The best part was that our prepaid servicing required only 45 minutes and Tyge kindly agreed to complete the prepaid service confirmation once their HO opened later in the day and that we could leave immediately! Three cheers to Pat Lobb Toyota service center and especially to Tyge Anderson !

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.

We always have a great experience from the service and sales team there at Group1 CDJR Rockwall…read more It's the only place I take my sons Grand Cherokee for service.

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

If you need a car ask for Juan! He was amazing, he communicated well, wasn't pushy on you. He got…read morethe financing done fast, got the car cleaned!

Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is…read moreonly two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it. However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative. At first, the dealership staff and GM Danny Easton had been helpful and told me to reach out if I had concerns. But during my follow-up call, I was told "Jeeps rattle," that they were "done" with me, and that the dealership would no longer service my vehicle.