Great place for a trim or haircut, I have been coming for years will not go anywhere elseread more

*1/5 stars - Horrible experience at Salon Álvarez…read more Today I went to SA for my usual highlights, but the experience was a complete catastrophe. The stylist who attended to me was not the usual one, and she left my hair completely blonde!! It was like I went from being a brunette to Shakira overnight! I would never in my life ask for that kind of artificial and overdone blonde, and even less without consulting me. Also , during the process, before I realized the mistake, the stylist after two hours told me she didn't have time to cut or style my hair and that I would have to come back another day What ??? She left the dye on my hair for almost THREE HOURS, which I'm sure didn't help the situation. I was starting to get worried as the time went by, but I trusted that she knew what she was doing. Boy, was I wrong. When she finally rinsed out the dye, my hair was completely ruined. When the other stylists realized the damage, they tried to fix the mistake with a toner, but the result was .... OMG : now my hair looks gray It's unbelievable that they couldn't get it right in the first place, and their "solution" was even worse . I've been a client for three/four years and I never imagined I'd receive treatment like this. The lack of recognition and condescending attitude of the staff was what bothered me the most. They said, "This is the color we always do for you," acting like it was true. There was no "Sorry, we made a mistake".They acted like I was crazy and it was all just a fabrication!! Needless to say, I left without paying. Now I'll have to go to another salon to try to fix this mess. I have photos of my hair before, during, and after the disaster, so I can prove the evidence . I don't recommend this salon to anyone. The lack of professionalism and the staff's attitude is unacceptable. Look elsewhere for your hair needs.

In town for a wedding and in desperate need of a haircut. Was able to book online a few days in…read moreadvance and the prices are reasonable. The salon is cute and well maintained. Greeted with a warm welcome from Tressa who recalled speaking to me on the phone the day prior. Sammy was ready to go when I arrived and cut my hair to perfection. The cut also included a full wash, above and beyond what I get at the barber in NYC. Exactly what I needed on this trip, and would be a great spot for locals looking for hair services and good vibes.

I am in Cleveland on business, and had the urge to make a big chop off my hair. I called the Studio…read moreHair Salon and they were able to fit me in the next day. I was with Tressa, who was absolutely lovely. She explained everything she was doing step by step, giving options, describing the products used and why they were right for my type of hair, and even gave me tips of how to style it as she was doing. I am sooooo happy with how my hair came out. I can't recommend her enough. Thank you!

I am a woman in my 70's who is recovering from a long illness. I decided I wanted to freshen up my…read morelook just a little with a haircut. I went to Lady Luck's salon with a picture of what I wanted. A short-ish cut that had a few ragged edges that I like. The stylist looked at the picture, I think. When I left, I looked like a man in my 70's recovering from an illness. Not only was the cut at least 2" shorter than I wanted, it seriously looks like a man's haircut. It's been 2.5 weeks since the cut. In 2-3 more weeks it will be just long enough to go to another salon to have it fixed. I won't go back.

I absolutely recommend spoiling yourself at Lady Lucks! The salon has a very warm and inviting…read morefeel- this place is exceptionally cozy and comfortable! I had the pleasure of having Sophie work wonders with my hair coloring- she's so knowledgeable and well versed in her field. Her dyeing along with her fantastic haircuts really pull off the look I want. I trust her with my locks forever! 10/10 recommend.

Poor relationship with loyal customer, not showing up any flexibility and care even after I have…read moreexpressed my frustration with being charged full service without getting it.

I stopped into John Robert's Spa with my friend for a facial. She's gone multiple times before, but…read morethis was my first time. The staff was very kind and welcoming when we arrived. While we waited to be taken back for our facials, we were offered coffee or tea. They have a special tea blend specifically for Aveda and it was so good! I ended up purchasing some before I left. Lol Luna did my facial and Summer did my friend's facial. We each got the 30 min facial. I think that's the perfect amount of time for a facial. They use Aveda products and everything smells so delicious. After my service, my skin was glowing. (And still is days later). So the reason why I gave 4 stars: 1) I felt the service was a bit on the pricey side for a 30 min facial. It was $80. That price won't deter me from getting another facial from here... but definitely not as often as I would if the price was a bit lower. The other reason I gave it 4 stars was that the receptionist ringing us out overcharged my friend. When my friend was trying to ask about it and explain why she thought she was overcharged, you could tell the receptionist was very confused and in the end it was just easier to let it go. Overall, this spa was great. Like I said, I will definitely come back, just not as often.

Belki is so talented and such a kind soul!! I LOVE going to her to do my hair, hands down the best…read morestylist I've ever had

Coming from NYC where Dominican Hair Salons are everything for we Black Women that love a fresh:…read moreWash, Roll Set & Blow along w/ Pin Curls if desired. The health of my hair is back because of Clara's touch.

Cathy S at Avenue is great. She did a great job on my hair and gave me great advice on how to save…read moremoney by not doing everything at each appointment. I had been to another hairdresser but with my schedule, It was no longer feasible. Cathy did a better job for less money! I've gotten tons if compliments. She is also very personable and easy to talk to. I would recommend her to anyone.

I asked for golden red hair and I got eggplant. I tried to like it to be a people pleaser but I've…read morebeen crying all week! I hope Brand can fix what ue did.

Just had Brad color and cut my hair, looks and feels amazing. Been coming to…read more Dante Lucci for years. Brad always does an outstanding job, I always ask for suggestions, and I have never been disappointed. Salon staff is always very friendly when booking my appointments. Janice L.

I've been coming here for over seven years now almost the entire time using Alyssa (she's amazing…read more100/10 recommend). I have not gotten a haircut anywhere else since thats how much I love this place and the people. Everything you would want out of a stylist. Friendly, nice, and always the perfect haircut. The salon is always clean and they have bottled water and coffee available. TVs are on for when you wait and when you're in the chair and they also have music playing so it's never too quiet. Love that they do raffles and little things for their clients on occasion. Love this place if you're looking for a great experience and not just an in and out great clips or lady Jane's haircut this is the place to go. Almost forgot I am taking my son to alyssa now since 17 months and his haircuts are also perfect and Alyssa is great with him.

Love this place. Everyone is kind and friendly and Nadine does an amazing job. So glad I found…read morethis place.