Poor relationship with loyal customer, not showing up any flexibility and care even after I have…read moreexpressed my frustration with being charged full service without getting it.

I stopped into John Robert's Spa with my friend for a facial. She's gone multiple times before, but…read morethis was my first time. The staff was very kind and welcoming when we arrived. While we waited to be taken back for our facials, we were offered coffee or tea. They have a special tea blend specifically for Aveda and it was so good! I ended up purchasing some before I left. Lol Luna did my facial and Summer did my friend's facial. We each got the 30 min facial. I think that's the perfect amount of time for a facial. They use Aveda products and everything smells so delicious. After my service, my skin was glowing. (And still is days later). So the reason why I gave 4 stars: 1) I felt the service was a bit on the pricey side for a 30 min facial. It was $80. That price won't deter me from getting another facial from here... but definitely not as often as I would if the price was a bit lower. The other reason I gave it 4 stars was that the receptionist ringing us out overcharged my friend. When my friend was trying to ask about it and explain why she thought she was overcharged, you could tell the receptionist was very confused and in the end it was just easier to let it go. Overall, this spa was great. Like I said, I will definitely come back, just not as often.

So I went in for a wax appointment I booked with Chelsea and she was amazing the vibe of the place…read morewas very elegant and welcoming. They definitely have a new client in me. The prices were great for the services provided.

I just had my first haircut with Ame and I couldn't be happier. I've been losing a lot of hair…read morerecently making my style difficult to manage. Ame gave me a great cut and made me feel better about my hair loss issues. She shared some good, honest advice and I really appreciated it.

Excellent salon. Francesca is amazing. Always great service. Everything moves along quickly. Great…read moresalon experience.

Laying in bed tonight thinking about how much I hate my hair I cried. The roots are black. The…read morehighlights are burnt orange- and BTW I'm not supposed to have highlights. I should have a nice ombre. One side is significantly brighter than the other- probably because she took so long to apply the color. And it's probably orange because the bleach was left to process for OVER an hour and 15 minutes (while she cut and washed a gentleman's hair) PLUS the hour it took her to apply. (I was at the salon for FOUR HOURS. She also got hair dye in my eye. And then when I was at the wash tub letting some treatments soak in my hair she pulled out some hot towel (I'm assuming is for my hands for the typical hand and arm massage) and I relax and keep my eyes closed and suddenly she put the steaming WET towel on my face over my makeup. Like even patted it down over my eye makeup. LMAO. I just let her do her thing but ummm I'm not a guy about to get a shave and now my face is all broken out in 2 places. Typically when I go to the salon and spend over $200 I expect to leave looking good. I left with my makeup smeared, one eye with none, black hair dye all over my face that took a day to come out, and my hair sucks. I don't even feel comfortable having the same stylist try to fix it. I gave 3 stars because she was VERY nice. So much so that I couldn't even tell her how much she was torturing me during that blow dry session. Omg. And in the SHIT lighting at the salon I thought I liked the color.

Everyone is so friendly and helpful! I got a fantastic haircut. My stylist listen to what I was…read moretrying to achieve and discuss with me the options. I never felt rushed. Additionally, I had a manicure which was phenomenal and it lasted over two weeks without chipping. I love everything Aveda this just makes you feel so comfortable. I highly recommend it.

My dear friend, who is a regular at Michael Christopher booked me a manicure and pedicure while I…read morewas visiting and it didn't disappoint! Upon check-in, I was given a lovely tour of the salon before meeting Ashley, who took phenomenal care of me! I usually get a gel pedi and even though that's not what I was booked for, she reiterated that she was happy to make it happen, which she did. She was very attentive for both and I was pleased with the outcome! I had mentioned a previous manicure that had been poorly done and she was very observant to what I had said and ensured I was happy with the shape and length of my nails. Honestly, I can't remember the last time I was so pleased with a manicure! I'll definitely be back when I'm in town again!

First timer here .... just shampoo and blowout...Felicia did an EXCELLENT blowout and on top of…read morethat - couldn't have been nicer! I will return for more services with her!

Love this place! Everyone is super friendly and my stylist, Jamie is so sweet and absolutely…read moreamazing at her job! The vibe is clean, and relaxing! Don't listen to the Karen's! I guarantee you will be thrilled with your hair when they're done with it! I know I am!

What a rude receptionist! I had an appointment scheduled before the pandemic and was told by…read morewhomever booked my appointment that my cut and color would be a certain price, aligned with a Groupon deal. When I called back the scheduler/receptionist said "sorry you were misinformed" while accentuated the word "misinformed" and kept emphasizing that balayage color isn't the same as highlights, which was what Groupon deal was for, of which I'm well aware of. I've heard positive things about salon and wanted to give them a try but this exchange left a sour taste in my mouth unfortunately.

We been coming here for years. Everyone is so kind and prices are reasonable! Would def recommend a…read morelot of talent at this place:)

If I could give no stars I would.This is by far the most unprofessional salon I have ever been to…read morein my entire life. No exaggeration whatsoever.I had been going to them for a while. One day I arrive and the technician that does my hair did not show up so I was given off to someone else. That had no clue what they were doing messed my hair completely up. Tried to upsell from what I usually pay. Then when I said this needs to be fixed I said come back tomorrow. Came back the next day they had the same person try to redo my hair first she showed up late and then made it even worse. The owner Anna was fully aware of the entire situation and just let it happen. Did not try to rectify the situation at all. Even when I texted her direct line and asked for the situation to be fixed. This review is my last resort

I love this place. I haven't gotten braids yet, just sew-ins. My hair stylist Shae is super fast,…read morewilling to work with you and gives you advice to take home and get your hair back on track. Good thing is that the shop is open 7 days a week beginning at 9:00 a.m. which is a plus for me! The shop owner Anna is always friendly and such a sweetheart! From what I've seen in regards to hair braiding, Even though you can bring your own hair they have hair provided at the shop. They also have actual samples of different braid styles that you can choose from...don't know if that is a normal thing for a braiding studio but I thought it was kind of nice. Now it's a tad bit inconvenient to get to now since I've moved but it is so worth the trip. Oh and I forgot to mention, it's cash only...no credit card machines.

Does anyone know the owner of Francescos Hair Salon in Mentor? Or how to get a hold of them?…read moreI had my hair done (roots) first time being there. The person who did my hair did a not so good job. My hair is the darkest of brown. I had my roots done. Told her my hair needs lots of warmth. She came and checked it 3 times. She said it was perfect and the brown was so rich and beautiful. With their lighting, it was hard to see. But she assured me it was perfect. Came home. My roots were like 4x lighter than my natural color. I called immediately. Told them of the situation. I took pics just for my record and to show her. It was all of my roots. I came in a week later (her soonest available), and she redid the roots. Used a darker color. And said it would cost me 15.00-20.00 more. I said, "What?" She didn't do it right the first time. She said I still had to pay for the product.. wth? No choice, I had her do it, I was going to not pay, but I felt I best pay, but I would contact the manager and / or owner. I had a meeting on Monday and needed it done. As I checked out, the receptionist asked if I'd like to add the tip on the card? I said, "No." I asked the receptionist if making the customer pay for the hair dressers mistake is common. She replied, "That's what the manager tells us to do." Is this a common practice that I have never heard of? I've been to many places in the past, and I have never heard of this or had this happen. So my 68.00 root color turned into 84.00 and then asked for an additional tip?

Highly recommend Laura! I went in as a walk-in looking to fix my botched haircut I received at…read moreanother hair salon. Laura was able to squeeze me into her schedule and fix my hair! She took her time to ask questions and really made sure I was happy with the cut. I can't wait to schedule my next visit!

Great experience with makeup for business headshots. Ariana was very professional, did a beautiful…read morejob with my makeup and some subtle lashes. I was very happy with my makeup and it was very convenient for me. Highly recommend!

I love that you come to my home for the service. I really like the spray tan, although I picked…read moremedium and I don't feel like it's a lot of color. I showered after 8 hours, so not sure if I should have left it a little longer or what. It is very natural looking. A little smell, but not bad compared to some tanning creams I've used before. I will definitely do this for my daughters wedding.

I am very pleased about the care Texture gives me. The environment is charming and relaxing. I…read morelove how my hair feels and looks and my styist, Katie, really listens to what I want. Joleen does my nails. I have had several nail techs in the last 30 years, and Joleen is the best. She does not use grinders, but does the polish remover by hand on my acrylics. I could absolutely recommend Texture Hair Studio to anyone who wants to feel that special touch.

My wife, her sister and my nieces all went here and loved their stylist Alicia. As a guy, I usually…read moredon't care where I go, I'd just go wherever there wasn't a wait. I was eventually talked into trying this hair studio and everyone was right Alicia is amazing, my haircuts are always perfect. I have to schedule way in advance, because everyone is lining up for this place, but whenever I go, I know the hair will come out perfect and I'll have a great time. Alicia is friendly and just runs a good business. My wife's hair is always perfect too, she gets it colored and everything, always looks great. The only bad part is the limited parking, but it's still worth it, I'd walk if I have to.