The worst. Very unprofessional, rude. no communication w family in time of need…read more cremation delays, wrong socials on death certicate. no one is ever there to assist you doors always closed. since David is gone the ladies are the worst and have attitude when the family hasnt gotton answers and have to make several calls to get answers. between the main office & grand concourse they dont know their ass from their elbows Ortiz is paid (overly paid) for cremation but to make the family have to go back inforth is unprofessional, disrespectful, and not right at all Id NEVER recommend anyone, had id knowen better id paid a lil more for a better funeral home services, I'd of went to John Fox

This is a hooptie of a funeral. No communication. Wanted to be updated as to when person was…read morepicked up from hospital.......Nope. Took calling 3 times to both this place and the hospital direct. In my assessment, they are very busy. It is very upseting when businesses take on more than they can handle. That is what the "employees" do not understand. The services are terrible & now your getting beefed at. Nothing personal. At least pretend to be caring and/or surprised (i.e. relating with the customers). However, this is the cheapest place so thats about it.

I'm am so impressed with the care and service received during this time. The support Lucia Bros…read moregave my family alleviated a lot of the stress of planing during this time of grief. Lucia's staff felt like family. Thank you all for making mom look great and helping us with this process with such short notice. Outstanding all around!!! Thanks again. S/F

Lucia Brothers funeral home helped our family from beginning to end…read more I asked a lot of questions because I had no experience when planning a funeral. All my questions were answered. Every protocol was followed to the letter and staff explained everything out for me. They were wonderful to our family and guests and I recommend them 150%. Everyone who works there is kind and patient. I really appreciated this especially going through our great loss. Every consideration was given to my family in our time of need. I'm extremely grateful to them for their integrity. Michelle Hale - Bronx New York.

I have made plans for a funeral home. The people were helpful and understanding of my preferences…read more They were kind and knowledgeable.

Words cannot describe how grateful I am that I used William's funeral home for the cremation of my…read moresister Caroline. She passed away suddenly and I was I in Florida. They picked up her remains, cremated her in a timely fashion, returned over paid money without request, were there for me at any moment when I called with questions and could not be any more professional. Lori the daughter of the the generational owner was superb. I went to the parlor about 2 months after the cremation as I wanted to have prayer cards made. They pulled her file within 30 seconds. I was taken care of by a young man that is somewhat new in the business, but he was wonderful too. We designed, ordered and paid for the cards in twenty minutes. They then allowed me into their chapel to say a prayer or two. There will be more services needed in my lifetime and I will be sure to use this parlor and family owned organization. Matter of fact I will be sure to have my family use it for my services. Their prices are also the best around. Thank you for everything. Mary M

My deepest gratitude in helping us give a family member a beautiful sendoff. Their professionalism…read moreand compassion made everything a much smoother process. The entire family is very appreciative.

What started as an awkward query on the price of a funeral for my mom who just passed the evening…read morebefore, turned into an experience I never imagined would be so seamless to get through. I never wanted a viewing because you want to remember your loved ones as they were, but once I saw mom after her passing, I had to allow others to see her one last time. Ralph Cerasuolo, funeral director, invited us into their office and sat us down and asked what was it that we were looking to do. From there, the conversation slowly evolved from pricing a funeral to hobbies and travel and Italy. Ralph made it easy to do what I needed to get done for Mami. While Ralph complied a price list, he let us browse through a prayer book catalog and I was so happy to find Mami's favorite patron saint as one of the selections. It's not a common saint to find and I found Him here at Riverdale Funeral Home. Preparing for this day, a few months ago, I started a photo slideshow project of Mami's life and I wanted to bring a projector with my iPad to the viewing. I was so happy to learn that it wouldn't be needed as Riverdale Funeral Home provides a large flatscreen TV with plenty of HDMI plugs for use with devices to display photos and memories. I was also contemplating in bringing bottled water for visitors but had no time to get a case. No worries again. When I arrived for Mami's viewing, there were plenty of carafes of water throughout the room alongside cone paper cups. Another stress reliever that they supplied these simple amenities. On the day of her viewing, Mami looked absolutely beautiful. One of my worst fears all my life was to see her on a day like this and have that last memory of her not looking like herself but she looked like she was sleeping, completely rested. She had her costume jewelry on, just as she did in life and looked like she was just waiting to head to one of her parties. My heart was filled with so much happiness. I cannot thank Ralph enough for his knowledge and in being the one to assist us with Mami's arrangements. James Winkle, their office manager supervised Mami's visit and he is a dear to engage with as well. The funeral home itself has a very cozy feel with warmth when you walk in. One truly feels they are with family through the process. Riverdale Funeral Home made this sad loss of ours a beautiful memory we will always remember. Thank you for this. Warmest Regards, Family of Zulema Medina Lopez

My nephew was seen there the space was comfortable sign in book was placed somewhere where hardly…read moreno one notice it we had over 500 people only 1 book was sign, To receive the ashes took over 1 month.

Horrible Experience. The remains of our beloved uncle were miss handled and another body was…read moreattempted to be used in his place. Management / Owner did not Show up and staff was not able to provide any answers on what occurred. This is still an active investigation as the family needs answers and legal action will be taken. Update as of 11:35p today 5/28 he was cremated in error as of 5/22. NEVER EVER consider this location for the final arrangements of your loved ones.

Ortiz did an excellent job in facilitating the funeral arrangements for my loved one who passed…read moreaway last month. The staff was cordial and extremely helpful. The funeral home was clean and had sofas to accommodate extra family members. The location is extremely convenient (right near the 6 train and cross Bronx expressway). The staff kept in close communication with me informing me of updates and changes when they occurred. They helped us get the casket to a separate church for traditional services. The hearse driver was helpful and very nice. I thank them again and would recommend them to anyone

Ortiz Funeral Home is ghetto af! If you love your people DO NOT use this rachet place. From the…read morebeginning, when I called, they picked up the phone like a call center. YARI, who btw is a woman who sounds like a man, was fast talking, no warmness, no compassion. I requested a direct cremation for my nephew who died this past Monday with an id viewing for 5 minutes. She gave me the price of like $1800 but warned me that price was for 4 people to view him, she said itd be $250 more for 6 people, but that she had to confirm. She called me back in less than an hour and said the price she gave me is wrong, the real price is $3800!!! As I protested she did her best to cut me off and shut me up. I blew my top!! She very coldly told me that that is the price and if I had a problem with it to call MARTIN the funeral director. I asked her to text me his number and of course, she never did. When I called back, they actually picked up the phone and hung up. My heart sank. I called again and now another female picked up the phone and she was sassy enough to make me want to smack fire out of her. She snarkly gave me Martin's number, and it goes without saying they left me on hold forever when I called. While all of this is happening, my poor brother is acclamating to the idea of having an entire funeral instead of the direct cremation. He was adamant he wanted to use this dump because other family members had been buried with them. So of course I swallowed my pride and called there this morning to apologize to YARI and pay for the funeral that we did not want but were willing to buy for my brother's sake. 9:04 am the next day I called and they told me she was with a client. I told the secretary I wanted to apologize and book an appt. She said Yari would call me back, she never did. By 1030 I asked my husband to call because I just didn't have it in me anymore. He calls and speaks to SHANNON, this "advisor" was even more ignorant and money hungry than the other idiot, Yari. She used words like "fishing" and "feel him out", when addressing the amount and funeral services my other nephew would want for his dead brother. Now my husband blew his top aswell and addressed her lack of professionalism. This place crushed my already broken heart and I will scream it from the mountain tops that Ortiz Funeral Home is garbage!!! Buyer be wary. After all of that, we read the reviews and omgggg, they can't even get loved ones ashes to the correct next of kin. Absolutely deplorable!!!!

Wednesday 1/11/23 was a sad day for many people. Some lost a husband, father, uncle, and a friend…read more The Lucchese Funeral home on Morris Park Ave in the Bronx provided a dignified and comforting wake for those who attended. The entire process and setting made it easier for those who had to make the arrangements and those who attended the wake less stressful. There's a small private parking lot next to the funeral home. I highly recommend this establishment. I've gone to many wakes in many locations and this was one of the better places I've been. The floral arrangements were spread out and displayed with care.

Our experience with them during our family's difficult time could not have been any better! They…read moreare full service and they make the entire process "easier". We had Ashely and she was amazing!

One of my childhood friends died and the family had a budget. I recommended Ms Francine. The send…read moreoff was monumental. They treated him like royalty. Even though the family had limited mean. Well Done!¡!!

When my brother transitioned he lead me to this funeral home. I spoke with Frank who lead me to…read moreFrancine and she was very caring and supportive throughout the entire process. I trusted her with my brother and she executed a great job. I would highly recommend this place !!