I won the coin toss and got to take my four and a half year old twin grandkids to their dentist…read moreappointment..........and man was I impressed! Office policy was to wear a mask, and that was very much appreciated. These kids were not old enough to be vaccinated and it was appreciated that their welfare was looked out for. After checking in we sat for a few minutes until a gal (not sure what her role was) came out and got the kids and took them back for their cleanings. Both of the kids went back at the same time and I waited out front. I (and my daughter) appreciate the fact that they encourage the kids to be independent and not rely on mom (or grandma) to hold their hands. This was not the kids' first appointment and they knew the routine. While they were doing their thing I used the restroom, and once again I was impressed. They actually had a little toilet and little sink for the littles. Things sure have changed since I took my kids to the dentist so many years ago. After the kids finished up they were brought out to me and I was given a brief explanation of what had taken place.....no cavities! The kids were happy, I was happy, it was a great experience.

We were originally referred to this practice because of the extent of my child's dental needs and…read moretheir young age, despite the office being over 55 minutes from our home. The office itself is clean, and the staff were always friendly and professional during our visits. Unfortunately, our overall experience took a very disappointing turn. We missed an appointment due to severe weather. The office later scheduled another appointment that we were unaware of, and when we did not attend, we were charged a missed appointment fee. Shortly afterward, a report was made to Child Protective Services alleging medical neglect. As a licensed healthcare provider myself, I take my children's health and well-being extremely seriously. The report was both shocking and upsetting. From my perspective, the situation could have been handled with a conversation to understand what had happened or to ensure our family was okay before escalating to such a serious action. We have since transferred our children's dental care to a practice much closer to home that better meets our family's needs. While I appreciate the cleanliness of the office and the kindness of the staff, I cannot recommend this practice based on our experience. Families deserve communication, understanding, and an effort to resolve scheduling issues before assumptions are made and actions with potentially significant consequences are taken.

We love Mitten Kids Dentistry! My son has gone here since before he turned one and now he's four…read more He loves going to the dentist because they make it so fun and comfortable for him. I would recommend Mitten Kids Dentistry to any family looking for high quality care for their kids.

quality of care was okay. the fact there's a dog in the office seems nice, but not cleanly... the…read morechairs are all wobbly and felt unsafe... staff does not communicate together well at all! they rescheduled me 3 times, within a 2 month span. DO NOT RECOMMEND THEM IF YOURE VISIBLY QUEER AT ALL , TO ANY DEGREE! staff gives weird looks and gave high schooler energy as soon as you turned away. the doctor guy also has an ego, i flinched in pain once and he said "you shouldnt be doing that, you need to raise your hand if youre in pain" ... my body involuntarily shook in a moment of pure pain, because he was drilling and i could feel everything.... it's common for people with EDS to need more anesthesia than "normal" and he made me feel like i was lying about my pain!!!

We started taking my son here when he was 2. From my first phone call to book our initial…read moreappointment to the last interaction we had at my son's 3rd appointment - I am always impressed. The whole team is welcoming and friendly! When you walk into the lobby, you can tell that they have pulled out all the stops to make this place a kid's fantasy. Lot's of toys, fun things to interact with, lots of fun decor and a theme that changes! You can tell that they want the kids to feel at ease and comfortable there. The have always been straightforward about my son's care. He had a rough first couple visits because of his nerves, so they made sure they could do as much as they were able to with not stressing him out too much or pushing him too much. The third time they suggested that he go back alone, and it worked SO much better than if I were to go back there with him. They made him comfortable and were able to do a complete cleaning and xrays. I would definitely recommend them to anyone looking for a topnotch pediatric dentist.

I was an patient for a very long time. I am now 17 years old and I have been left traumatized from…read morethis dentist. They held me down and belittled me. They even pulled teeth after I said that I was not numb. If you don't want your kids to be verbally and physically abused by a dentist, I would recommend not going here.

I am usually very nervous about dental work, but Contemporary Family Dental made me feel completely…read moreat ease. Dr Jerod and his team were very welcoming, professional, and did great work. I highly recommend them!

I am so glad I switched to this dental office. Everyone I meet there is friendly. They explain…read moreeverything up front. If I have an emergency, they work hard to get me in as quickly as possible. I have recommended them numerous times to people looking for a new dental office.

Took our boys here for their very first dentist appointment. Informed the staff both on intake…read moreforms and verbally that both had anxiety and one with Autism. They claimed to be experienced working with kids with special needs and understood, however that was far from our experience. The front desk person struggled with our insurance information. The hygienist was annoyed whenever the boys wanted to touch her tools while she was showing them everything and kept rushing them through the introduction. One of my kids was willing to attempt X-rays and despite intense crying, the hygienist kept on trying to get more X-rays and I had to demand that she stop. When my son with Autism was up, they refused to accommodate his anxiety by allowing him to sit on our lap or even just stand, and gave no alternatives to the traditional cleaning and polishing despite his intense anxiety. He became so incredibly upset and anxious they could barely even get him to open his mouth. This also occurred with the Dentist coming in. Needless to say we tried a new location and the experience was VASTLY different, and far more accommodating and presented multiple options for the cleaning process.

The best by far. Then dentist is great, his nurse's are eve better. They are very good with the…read morechildren, they are helpful and they are very clean. I will go until my daughter ages out.

It seems like they keep changing policy and procedures to be less and less personal. Everything is…read moreelectronic with as little person to person relationship as possible now, including confirming your appointment, no waiting in the waiting room with siblings, text messages that are not friendly and demand response or they will cancel your appointment, making you show up 15 minutes early or they will cancel your appointment with no flexibility, and just overall an all business approach to their customers. I have brought my concerns to them only to be shot down and not listened to.

Very happy with the care we've gotten and the efforts to calm anxious kids!read more

We love Dr. Mike and the rest of the team! We started going to the dentist before the kids were…read moreone. My oldest is now 3.5. During these early visits, they really focus on building a good relationship with the dentist versus forcing a deep clean. My daughter asks to go to the dentist all the time because of how much she likes it there. The office dog, Lulu might help with that too.

My kids LOVE Grandville Pediatric Dentistry! The doctors and staff are excellent and their office…read moreis such a positive environment to be in. Highly recommend bringing your kids here!!

This is a great place to go for dental visits. I needed to leave my old dentist and find a new one,…read moreand they got me in really quickly for what I was used to. On two separate occasions, I have had a concern with a tooth and they got me right in, the next day. The doctor checked it out, and was very patient with helping me. My cleaning appointment went well, also, and I ended up going back for a filling appointment. It only took like 5 minutes for the filling! The staff up front is very nice, too. I would recommend this dentist to my people.

We've been patients at this office for many years, but unfortunately, we're leaving extremely…read moredisappointed. We fully understand that not every office is equipped to support kids with neurodevelopmental or behavioral health needs. But the way a situation was handled yesterday showed a serious lack of awareness and sensitivity. We hope the office reflects on how they approach care for children with additional needs. No child should be made to feel like they're a problem for struggling with something beyond their control. If you have a child with any extra needs--emotional, developmental, or otherwise--please think twice.

Brought my 2 year old here to get some teeth checked. He needed some fillings (hard to beat…read moregenetics). This place was remarkable and kept it an amazingly POSITIVE experience. He LOVES his "new trooper tooth". Kay, the hygienist, was fantastic with him. Consequently, I came back for my own appointment. It was exceptional from beginning to end. I am glad to be here.

My daughter was a patient at Hudsonville Dental Kids. She had numerous appointments with certain…read moredental assistants who treated her very poorly, and were very rough when treating her. I spoke with the staff about it, and she was not seen again by these assistants. However, her last visit, she was again put with a dental assistant she had in the past and was again treated VERY poorly!!! I do not recommend, especially for kids. The staff are extremely impatient and way too rough!!!

When my 4 year-old daughter needed extensive dental work, we decided to go with Dr. Payne because…read morehe was the only pediatric dentist in Michigan that we could find that did acrylic (white) crowns. We had previously been seen by 2 dentist offices and were told that she needed at least 2 crowns. My daughter has an anxiety condition called Selective Mutism and due to this and the amount of work she needed done, we agreed that it would be best to have her dental work done by under anesthesia at the hospital by Dr. Payne. When her procedure was completed, Dr. Payne told us that he did not use the acrylic crowns. Instead he placed nerve blocks and fillings in those 2 teeth. We were surprised but trusted his judgment. When we returned home and looked at her teeth, there was still noticeable brown decay around the fillings in those teeth. Not being a dentist, I thought maybe this was normal for baby teeth. Several months later, we scheduled a progress exam because the decay was progressing and she was getting food caught in it that we couldn't get out. My husband took her to this appointment and was told that there were no soft spots and things looked fine. We were asked to return for annual teeth cleaning. At her annual teeth cleaning, x-rays were taken and by this time the decay was very, visually noticeable. We were told that we would have to repeat the anesthesia procedure with stainless steel crowns. We agreed, her teeth needed to get fixed, but it still nagged me that crowns were not put on originally. These procedures cost thousands of dollars. We scheduled the next hospital procedure as soon as we could. Because of our questioning of the original procedure and wanting to make sure we were clear of what was going to happen on the second procedure, as we do not want to repeat this again next year, I called Dr. Payne's office and expressed my concerns. I scheduled a consultation with Dr. Payne for the following day for a discussion. The following morning, his receptionist called me. She said that she told Dr. Payne about my concerns and it was clear to him that we did not have trust in his work and that we should seek dental care elsewhere. I was then asked if I wanted to cancel my daughter's hospital procedure. Looking back on our situation, I feel we did not receive good care at Dr. Payne's office. I do not know why the work was not done as originally planned. I had full trust in him to take care of my 2 children and to be accountable for his work. If I hadn't, I would have gone elsewhere in the past year. I have switched back to our original local pediatric dentist and am quite happy, but have regrets about letting her teeth get so bad under the care of Dr. Payne before seeking care elsewhere.