I am a new IGS customer. I had a recent experience with their customer service team and I have to…read moresay bravo to the individual I spoke too. When dealing with customer service representatives, it is like playing the lottery, you never know what you are going to get. When I called IGS, I had the sweetest, most helpful woman on the other end of the phone. I explained my confusion with my bill. She went through all of my questions in depth and made sure I thoroughly understood. She explained the different portions of the bill and what meant what. She did not seem in a rush to get off the phone, like you are often get, but she was determined to make sure I understood. I have a good feeling already about choosing IGS.

The service used to be same day...but this is not what we experienced today. Our furnace leaking…read moregas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it.

Reasonably priced and pleasant group of contractors. After being a landlord for nearly 2 decades, I…read morewill defintely work with them in the future. It is rare to deal with contractors in the Toledo metro who are prompt and professional. Just send over invoices promptly after completion of service. :)

I called with a small repair and was told it would be over a week till they could get out. Then I…read morewas asked if I would be at home that same day at 4:30pm. They arrived on time that very day. The electrician was friendly and professional. He fixed my problem, thoroughly tested all outlets on that circuit and even changed a light bulb over my front porch. These are the people I will be calling the next time I need an electrician.

Terrible. Just absolutely terrible. This is the third time in about two months that we've lost…read morepower. It went out at 8am. Originally, they said it would be back on by 11, now it's 1. I work from home. When you try to reach out to someone to get any more information, you are either disconnected or if you're lucky, you are told there is a 57 minute long wait.

This is the electric company we have in NJ, they are parent company of JCP&L. Absolutely horrible…read more Whenever there is a storm, power goes out. But what is really frustrating is that they say every time before a storm hits, we are prepared. Guess what? They aren't. Ever since Superstorm Sandy, utility companies were supposed to upgrade to prevent outages, they obviously didn't. Last year lost power for 3 days and there wasn't even a storm. We're going on 3 days without power now and it keeps changing when we will have it restored, anywhere from a few days to a week. Unacceptable! I get there are a lot of outages, but anytime someone sees a truck, they are just hanging out in a parking lot. Wish I didn't have to have them as my provider. Useless

Very disappointed is the service lately. I have requested additional tanks at multiple locations…read moreand had zero tanks delivered for months. I pre bought $44,000 worth of gas and they didn't want to give me a contract like any normal company in the 21st century. Took one week to call me back this last time after I tried calling 3x. I HAVE ALWAYS PAID MY BILLS ON TIME! very poorly ran company.

I have used this company for over 40 years and they always came through for us, even when I forgot…read moreto call them until the my tank was less than 5%. They delivered gas to us when there was a shortage and we couldn't get any from anybody else. Of course, I have always paid my bills promptly. Stu Ensign

Daybreak/TomMcCune helped us get a very good price for gas service for our commercial property in…read moreMentor on the Lake. Professional and easy to work with. Mark Constantino

From the owner: We are energy consultants, serving commercial businesses throughout northeast Ohio. We provide…read moreexpert guidance on electricity and natural gas procurement, and search the rates of multiple suppliers to find the best price and program for our clients.

I call,there trouble line to tell them about a huge ice cycle, that had formed on my electric line…read moreleading into my home.with in an hour they sent a crew and removed it.it could of caused a power outage for me.they took care of the problem promptly.

i had there service for 23 years and was never late ounce!!! the customer service is the worste. if…read morei ever move back to cleveland or anywere they serve i will pay the extra money to have the illuminating company!!! i have tried calling at least 40 rtimes. i moved a month ago and i am still trying to get my power at the old house shut off!!!!!

Dan and his team have provided excellent guidance on Geothermal + Solar, as I plan for the future…read moreof my recently purchased home. They're clearly experts in the field, and run a great operation. You won't regret working with them.

I am enthusiastic about geothermal heating and cooling, but very unhappy with the work from…read moreGeothermal Professionals. They are simply dishonest and do not provide quality workmanship. I intalled a four ton unit at my property and they screwed up so badly that it took me a over a year and several reworks to pass inspection. My water heater is already rusting and they seem disinterested in providing any solution. They claim that the 12 month warranty is passed, so they want me to pay to fix it. This took four months of me complaining to get any sort of response. I honestly think they stalled in responding, just so teh warranty period would pass. They are forcing me to replace it myself or sue them to get them to honor the contract. During the sales and install, I asked repeatedly about maintenance and service and the only answer I got - from clerical staff, field technicians, and teh owner himself - was taht the system is almost zero maintenance. Two weeks after the check cleared they started bombarding me with sales pitches to buy their service package. Suddenly, the system needed six month PMs, annual inspections for leaks, etc. Every call or question is like pulling teeth once they have their money. A rotten organization. I encourage you to consider geothermal heating and cooling, just never work with this company. Thanks, Jon P.

I just paid more then $150 for a 2 month Buckeye Utility bill. Granite, the company applied a late…read morefee, but no one should have to pay that much for garbage, sewer an water service. The recent service was not that great at my apartment complex. Garbage was spilling onto the grass near the trash compactor. It was piled so high, residents couldn't even get near the compactor. My complex has a contractual agreement with this 3rd party, 3rd rate utility service. This company ought to be sued

Awful customer service. Never answer phone calls, or say they're going to call back and don't…read more Terrible service, terrible management.